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Get broadband for £4 a month - but hurry!

Cliff D'Arcy
by Lovemoney Staff Cliff D'Arcy on 28 September 2010  |  Comments 37 comments

The UK's best high-speed, low-cost broadband service is now just £4 a month - but there are only a few hours left to grab this deal.

As a freelance journalist based at home, my broadband service is absolutely vital. Indeed, without fast, reliable broadband, I’d be completely sunk and my income could dry up within days.

Brilliant broadband

Therefore, it’s essential that my broadband is fast, reliable, competitively priced and provides round-the-clock support. For me, there’s no point in having a cheap service that lets me down, nor do I want to pay for the nose for Internet access.

Alas, in April 2009, a disaster struck which tested my technical and financial skills. My existing Internet service provider (ISP) went bust, causing my broadband to switch off overnight. Without wasting any time, I began shopping around for a new Best Buy broadband service.

After doing my research, I decided to make Plusnet my new ISP. I chose Plusnet for several reasons. First, it has been providing Internet access since 1997, becoming an independent division of BT in 2007. Second, it has won a stack of industry awards for its great-value service. Third, it offers the cheapest broadband-only deals in the UK.

This tale has a happy ending, as my switchover to Plusnet took less than a week and I’ve been a happy little surfer ever since, with nearly 18 months of fault-free service.

Free broadband for four months

My latest research shows that the best-value broadband-only service around is still Plusnet Value’s 20Mb package. Indeed, ignoring special offers, this package works out between £30 and £80 a year less than broadband offers from AOL, Orange, Sky, TalkTalk, Virgin and other leading ISPs.

The good news is that Plusnet Value is free for four months and then £6.49 thereafter. However you only have a few hours left to get this deal as it is being withdrawn at close of play today.

Here are the full details of this wicked deal:

Package

Plusnet Value

Monthly cost

Free for four months, then £6.49

Speed

Up to 20Mbps

Monthly download limit

10GB (plus unlimited downloads between midnight and 8am)

Each extra 5GB costs £5

Set-up fees

Wireless modem and connection included in this special deal

(usually £25 for activation)

Notes

Includes free wireless router worth £40

(add £4.99 postage for modem)

Without this special offer for September, and using your own modem, the normal first-year cost for Plusnet Value would be (12 x £6.49) + £25 = £102.88.

However, with four months free and no activation fee, the price plunges to (8 x £6.49) + £0 = £51.92. That’s a first-year saving of £50.96, or almost 50% off!

Best of all, if you split it evenly across the 12 months, it comes to only £4.33 a month.

The technical stuff

You’ll need a Plusnet or BT landline to get Plusnet broadband. Although Plusnet offers a 20Mb service, your mileage may vary. Your connection speed will be affected by where you live (cities fare better than rural areas), your distance from the local exchange (the closer, the better), the time of day, and the number of connections to your service.

Also, only customers within a low-cost ‘market 3’ exchange (about 80% of households) get Plusnet Value broadband for £6.49 a month. Those outside of these areas will pay £6.49 for the first three months of paid-for broadband and then £12.99 a month.

In common with many ISPs with fair-usage policies, Plusnet uses ‘speed throttling’ to control its traffic, which slows down your connection at busy times if your usage gets too heavy. Personally, I’ve never noticed this slowdown, but big-time bandwidth bandits need to bear this traffic management in mind.

And finally...

Plusnet is one of the most popular ISPs in the UK, so this special offer won’t last. If you want Best Buy broadband at a bargain-basement price, then be sure to apply today by 4pm.

In summary, you’d be mad to pay £15+ a month to get online, when you can get 20Mb broadband free for four months and only £6.49 thereafter!

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Comments (37)

  • Pierre Maurice
    Love rating 0
    Pierre Maurice said

    I can beat that - 4 months free broadband is nothing! I am with TalkTalk and I get up to 24 meg broadband free of charge each month and every month. I have our landline telephone line rental with them, I prepay my calls so that I get free calls nationally in the UK and to 36 countries overseas, including the USA and to USA mobile phones as well.

    BT used to charge me £30 per month for broadband and initially TalkTaljk charged me £10 per month because they provided broadband using the BT server in my local telephone exchange. When they put their own server into my local telephone exchange, they wrote to me to say that they would now be charging me nothing. I get up to 24 megs (actually 5 megs due to the distance I am from the exchange) with unlimited downloads for free.

    www.talktalk.net

    My monthly telephone bill is around the same price I was paying to BT. So I am saving £360 per year by not using BT.

    I am looking forward to getting access to optic fibre broadband of up to 40 meg in the near future as I have seen engineers threading the optic fibre cable past my house through the storm water drains. I expect I may have to pay some sort of charge for the extra speed but probably nowhere close to what BT and some of the other companies charge.

    Report on 03 September 2010  |  Love thisLove  0 loves
  • Mike10613
    Love rating 599
    Mike10613 said

    As Pierre says you have to take the whole package into account, including what you speed is now. I'm on the same package an di have spoken to my friend in China today using IM and a friend in Nevada with not problems. My speed checks out:

    http://www.speedtest.net/result/939384601.png

    Report on 03 September 2010  |  Love thisLove  0 loves
  • Meanmachine2
    Love rating 37
    Meanmachine2 said

    I havn't paid for Broadband for years as I have been with Talktalk and I get all my landline telephone calls free.

    Report on 03 September 2010  |  Love thisLove  0 loves
  • MaidenGuy1
    Love rating 2
    MaidenGuy1 said

    The whole package is the key. I'm with BT for phone line simply because they can't be better on the international calls I make. Switching to Sky/Virgin would cost me more

    Report on 03 September 2010  |  Love thisLove  0 loves
  • p2white
    Love rating 2
    p2white said

    Having been a plusnet customer for what seems like an eternity (Im actually 16 months into an 18 month contract ) I cant say anything good about them. They initialy messed up my connection as someone 'forgot' to correctly process the information so it took nearly 3 weeks ( a lifetime ) to get connected. They then failed to put all the requested services on my phone line and it required 4 separate phone calls and another 3 weeks to get that corrected..My speed keeps dropping to less than 0.2MB and they fail to sort the problem and keep suggesting its my hardware etc...Even when I point out its all been either replaced swapped with alternatives..they sent a BT engineer who said there was nothing wrong with the line..3 months later and the speed had slowly crept back to about 1.8MB...then the same thing happened 6 months later and I couldn't be bothered to call but yet again over the space of a few weeks it slowly went back up..

    Oh and then theres the price...I live in a town but still have to pay the £12.99 a month...we don't do all that much on the internet but you only have to use iplayer a few times or watch a couple of vis on youtube and next thing you know its a further £5 per 5Gb so I usually pay £22.99 a month..

    Oh and then there is the fact that once they setup the direct debit its fixed...for life.. I happened to move house and arrange for them to put the broadband in..not realising that it meant they would always try and take the DD 2 days before payday..which has caused problems for the majority of the time Ive been with them.. and woe betid anyone whose direct debit fails...endless phone calls and voice mails on home phone and mobile..

    Im looking forward to October...I shall go back to SKY and plusnet will hopefully be but a painful memory.

    Report on 03 September 2010  |  Love thisLove  0 loves
  • wally144
    Love rating 26
    wally144 said

    Be careful if you are considering a switch to TalkTalk. Their customer service is by far the worst I have ever experienced.

    I was originally with One-Tel, they were bought by Tiscali, who are now a part of TalkTalk.

    If you have a technical problem, you get to talk to some very nice engineers in Cape Town, or Bangalore, or Dublin???

    If you have account problems, you will spend hours on hold listening to a voice telling you how important you are. But often that is the only voice you will hear.

    As soon as my contract with them is up, I'm off! I really don't care which competitor I choose, they could not possibly be worse! Stay away!

    Report on 03 September 2010  |  Love thisLove  2 loves
  • electricblue
    Love rating 643
    electricblue said

    Talk Talk are patronising lying scum. Around three years ago I moved to Talk Talk when they were promising 'all the same services as BT' and a guarantee of £1000 if they could not save you money on calls. They stressed that this was a like for like comparison. Before switching I asked repeatedly that they could continue my BT Callsign second number which I used for business. I was assured repeatedly that they could and pointed to that being in writing. Guess what ? My switch to Talk Talk lost me my business number and after a week of excuses it was admitted that they could not offer the same service. Three weeks of wrangling with BT and no help from Talk Talk finally got my split numbers restored and my service returned to BT. Instead of the £1000) I got a 'goodwill' gesture of £15. In correspondence the idiots kept sending me leaflets which listed Callsign as a service they offered. I believe that their ineptitude had, by this stage become 'Fraudulent Misrepresentation'.

    I've been busy with house moves and personal stuff but am shortly suing Talk Talk for the £1000 plus lost business. Avoid those clowns. 

    Report on 03 September 2010  |  Love thisLove  2 loves
  • ClarkA
    Love rating 0
    ClarkA said

    As a number of people have commented, it depends on the whole package matching your circumstances. Part of my business is sorting out broadband problems and helping people to select the correct package. I talk to the sales and technical people in quite a number of providers so please allow me to make the following observations.

    The low cost Plusnet package is great if you want to just surf the net and get email. It will also cover a few hours a month watching iPlayer unless you choose the maximum resolution. They also do a faster service and I've been on that for a number of years now. Customer service is good but mostly done by messages rather than the phone.

    TalkTalk do the best value package for bandwidth geeks and their customer service has improved considerably. If you are on Tiscali or AOL then TalkTalk are providing your broadband anyway so it is better to change to a TalkTalk package. AOL customers can then ditch their awful software. (In the trade it’s known as AO Hell)

    Sky offers good value but some of their email restrictions make it difficult if you have your own domain name. They had atrocious customer service when they started but now it’s pretty good.

    Orange is only good value if you have a monthly contract mobile with them.

    Virgin cable is good value if you have their TV and/or Phone but not good otherwise. Customer service is mediocre.

    BT is good value if you want their BT Vision TV service or you want a second telephone number (their VOIP service effectively gives you that but beware of the cost to people phoning you, they recently had a massive rise on that). BT customer service is, in my opinion, one of the worst.

    I hope this helps

    Alan Clark

    Report on 03 September 2010  |  Love thisLove  0 loves
  • id0228
    Love rating 0
    id0228 said

    used PlusNet for years.  Excellent value and quality, ever helpful service. . Only get probs when the local exchange is dicky. You can raise service tickets online or by 'phone, they email you the answers or alert you by text.

    Installed PlusNet for a few friends who were fed up with the sort of problems described by Wally144. Brilliant, no more regular cries for help !

    As for 'phone calls, use VOIP by plugging your existing 'phone or cordless base station into an ATA adapter and signing up with SIPgate.co.uk. No subscription, extra telephone number if you want it, WAY cheaper than BT or Skype for calls to UK and overseas.

    HTH,

    James

    Report on 04 September 2010  |  Love thisLove  0 loves
  • Iamnotasuperhero
    Love rating 0
    Iamnotasuperhero said

    I get good service, infact I think my service is pretty damn good and there is no way in hell I could survive on this deal with PlusNet.

    I get an "up to 6.5mb" line, which is the sales pitch, in reality I get up to 2.2mbps download and 40kbps upload, fast enough to stream media, play games and even videocalls if I so wish (though I wish my upload speed would be increased, sending large files can take an eternity).

    My transfer limit is about 100GB per month, when you have a family using the same connection, you need to have a decent usage limit or you'll quickly find yourself being slapped with sur-charges.

    Then there are little extras, like having a static IP and being able to set priority for certain data types, for all this I am paying a decent chunk of money (£30pm) but I know if my net goes down, I can make a phone call to a 24 hour call center in cornwall and talk to someone who cares about keeping me happy and I think it is worth it.

    I see advising people to take these bargain basement broadband deals as pretty much the sort of "journalism" lovemoney should be avoiding, you can be a high usage family without being a "bandwidth bandit" and the more our gadgets seek to go online (games consoles, phones, music players, tablets) the higher our usage will go and often it's not the user clicking around, it's the gadget looking for updates, emails, messages and the like.

    It would have been a far better idea to list ISPs and say which would be good for gamer families, which would be good for media (either streaming or download) and which would be good if you just go online to talk to your friends over MSN with maybe a couple of hours iPlayer or some such.

    The hard sell seems like such a bad placement, the article is more anecdote than any price, service and speed comparison which is what you want in a money saving website, right?

    Report on 04 September 2010  |  Love thisLove  0 loves
  • Numberthinker
    Love rating 7
    Numberthinker said

    I have been with Plusnet for a number of years following absolute disaster with Onetel/Talktalk who were my providers from when I was using a 486.

    Plusnet have an excellent telephone package including unlimited free UK calls (up to an hour a time) and free overseas calls to 20 countries (5 hours a month, up to 30 minutes a time) and 0870, 0845 calls but not 0844, 0871.

    So if you are a high phone user and a modest web user you'll be fine with them. Good service, good price.

    It used to be that all phone queries went to Sheffield. I believe the technical queries still do, but I recently made a billing query and spoke to a very poorly informed Asian sounding gentleman who told me he was in SouthAfrica and had been working with the company for over a year. He did not answer my question well although he took 5 minutes patiently trying to do so. I was sorry to see that the calls have been outsourced and will keep a close watch on Plusnet's performance over the coming months. Until then I had no complaints whatsoever. Oh, the speed of connection gets low from time to time and if like me you have up to 10 browsing links open at once you have to shut several down to recover an acceptable speed - but that does work.

    Report on 04 September 2010  |  Love thisLove  0 loves
  • Gerard2009
    Love rating 0
    Gerard2009 said

    We are also with Talk Talk and wouldn't touch them again. Line keeps cutting off our very slow speed. Customer service department is a joke. Currently with BE and very pleased although not the cheapest at about £13.50.month

    Report on 06 September 2010  |  Love thisLove  0 loves
  • Axel
    Love rating 6
    Axel said

    UK award winning customer service team

    UK's cheapest line rental

    24m broadband

    Which? magazine numerous Best Buy Awards.

    Free Global Calls 24/7

    Watch French & Saunders comedy duo talk about the benefits of

    The Utility Warehouse Duscount Club.

    www.telecomplus.org.uk/yousavemore

    Report on 06 September 2010  |  Love thisLove  0 loves
  • BenTrimble
    Love rating 0
    BenTrimble said

    @p2white

    I'm sorry to hear about the problems you've experienced with our service, but I'd like to say thanks for bringing them to our attention. To address a few of the points that you've raised:

    We no longer hold customers to 18 month contracts, our notice of cancellation is just 10 days. We only add further charges if you cease the service entirely or if you asked for us to pay for a house move or router in the last 12 months.

    With regards to a fault, we'd be more than happy to look into this again for you. You can raise a fault at http://faults.plus.net and then feel free to reply with the ticket number and I'll take a look for you.

    Our prices reflect our wholesale costs which are determined by Ofcom. It sounds like you're doubling your 10GB included usage and would be better off on our Extra package which would only cost £17.99 per month. We can change you to this without affecting your contract length or terms.

    After taking on board feedback, we have also rolled out some changes to our failed billing system which will notify customers just once per day through the website instead of relying on calls.

    I hope that this can address at least some of the issues that you have raised and I'd like to repeat my offer to help with any fault that you may still be experiencing.

    Report on 06 September 2010  |  Love thisLove  0 loves
  • MrRee
    Love rating 65
    MrRee said

    Talk Talk??

    This is where money is less valuable than decent Customer Service - I have only heard bad things about Talk Talk.

    Report on 06 September 2010  |  Love thisLove  0 loves
  • electricblue
    Love rating 643
    electricblue said

    I now use the THREE wireless broadband at £15 for 15Gb per month. Whatever else other providers offer, THREE (where it has good coverage) is portable and reliable. The Indian/UK support used to be dire but is much improved and sort things out quickly, particularly technical and configuration issues. Following on from the fiasco with Talk Talk, BT were unable to provide any kind of divert for the second Callsign number I used for business, when I moved house. Despite selling a service which encourages you to use a number for business, BT provide no support and cut you off dead if you need to move to a different exchange. This is beyond pathetic in an era where I have local phone numbers around the world via Skype and Manifone where my customers can call me on a number local to them. BT could not even divert a number between exchanges two miles apart!

    Report on 07 September 2010  |  Love thisLove  0 loves
  • BarryS
    Love rating 0
    BarryS said

    I am just about to move from Plusnet, who have been my ISP for many years, to BT.The main reason for the move is that BT will provde broadband, all telephone calls and digital tv for £7 per month leass than my present BT and Plusnet bills combined.I have been quite happy with the service I received from Plusnet over the years, but was a little annoyed to learn from them, when asking for my MAC key, that , whilst I have been paying £21.49 per month for their Premium service, my actual usage has been far lower and I could have been paying a greatly reduced monthly fee. I am annoyed that this was not brought to my attention previously.

    Report on 08 September 2010  |  Love thisLove  0 loves
  • DJLEGENDS
    Love rating 0
    DJLEGENDS said

    Quote F62701. You will find Utility Warehous is the best Internet Service Provider as You get24mps unlimited Internet and wireless router as well. download as much as you want. Uw is under Which magazine can you get any better than that and it costs between £20 - £30 per Month depending on exchange server ppl.

    Report on 08 September 2010  |  Love thisLove  0 loves
  • ianrjeffery
    Love rating 0
    ianrjeffery said

    I have been with PlusNet since June 2006 and as before that I was with 2 other ISPs so have been happy with reliability and speed and up until recently Customer Service.

    It was only when changing to up to 20Mb service. I checked the BT and PlusNet sites to see expected speed for my line both stated 17Mb. I changed and found still at the about 6Mb at best speed, great for 8Mb service, but felt poor for 20Mb. I see both sites now show to expect 13Mb. I emailed them, thinking something had not been changed, but felt the reply, 'you are getting the best speed for your line' was a bit of a brush off. I see now that with the exeption of cable all Broadband is at a similar speed, even the Fast Services so I will remain with them until it settles down.

    Report on 08 September 2010  |  Love thisLove  0 loves
  • lordra
    Love rating 3
    lordra said

    Hello,

    Meanmachine2, Mike & Pierre:

    I have just signed up (yesterday) for an 18 month contract from Talk Talk for 12GBP/month for the first 6 months, and then 19GBP for the remainder of the contract. I get the home phone witht the usual free weekend calls, but I dont use the land line, I always use VOIP.

    The braodband speed is 8.5megs (estimated), with a 40GB download cap (which is fine for 1 person) and it should take 3 weeks to get things up and running. I'll be calling their cancellations dept to reduce my contract length tomorrow. I'll be paying 8GBP a month if I choose to cancel. So that's really cheap.

    I was using a dongle untill now and the Post Office home phone was installed 2 days ago. I've just moved home.

    I read about you getting free broadband. Could you be a bit more specific please? That way, i can ask for that same 'special' package that you have?!

     

    Everyone: This is the best deal so far that I have got compared to everyone else.

    Report on 09 September 2010  |  Love thisLove  0 loves
  • SeaBee
    Love rating 15
    SeaBee said

    No-one seems to be mentioning O2. I've had my broadband with them for the past year and have had no significant problems. The cost? £7.50 per month for 8Mb (closer to seven in reality) and no download limits. I just have to top up £10 per quarter on my O2 mobile phone otherwise it would cost me an extra £5 per month. Go figure!. I've just signed up for O2 landline @ £12.50 per month, unlimited UK calls, 600 minutes of 0845/0870 per month, 600 minutes of specified destination overseas calls (including the US). Can't think why it isn't more popular. Am I missing something?

    Report on 09 September 2010  |  Love thisLove  0 loves
  • SeaBee
    Love rating 15
    SeaBee said

    Oh and I'd like to put in a good word to 1899.com. 5 pence connection charge .... and that's it for all 01/02/03 UK calls. 1p per minute to the US etc.. I shall miss using it having now signed up with O2 on a call inclusive basis.

    Report on 09 September 2010  |  Love thisLove  0 loves
  • fellpony
    Love rating 0
    fellpony said

    All the hype about line speed is irrelevant if, like me, you are on a rural exchange with old wiring. Less than 0.5Meg, tops. Also costs will vary with your location since BT charge different fees to ISPs for inner city and rural lines (guess which ones are higher. Yes, the rural ones.). I'm with PlusNet, who acquired Force 9, my original ISP. I enquired about the new PlusNet offers when you advertised them recently, but they can't give me any better deal than they currently do simply because of those two factors - and neither can anyeone else as far as I am aware. PlusNet are however always helpful, and polite even when I've been frustrated! and support is quick with English native speakers on the phone on the few occasions I've had to deal with them,

    Report on 10 September 2010  |  Love thisLove  0 loves
  • chefette
    Love rating 1
    chefette said

    I need broad band and landline,all these prices I hear about confuse me as do all of them have a hidden cost of line rental or are there any that do not charge a line rental ?

    Report on 11 September 2010  |  Love thisLove  0 loves
  • ukgurl
    Love rating 0
    ukgurl said

    Hi guys,

    For those of you that are looking for just cheap international calls, try Telediscount. http://www.telediscount.co.uk/

    I have been using them for years and call the USA on a regular basis and get calls for 1p per min. I absolutely refuse to pay ridiculous prices to call abroad.

    You do not have to sign up for an account and I have never seen any weird fees appear on my bills. The access number you use will just appear on your regular phone bill and you can use it as and when you please. You just simply pay for what you use. You dial the relevant access number from a landline and then the international number and you are on your way.

    I have never had problems with the connection or sound quality. They cover so many international locations. It’s worth a shot!

    Report on 12 September 2010  |  Love thisLove  0 loves
  • ARTISTPATILOTT
    Love rating 0
    ARTISTPATILOTT said

    Sounds good to me, but I am in a contract at the moment with Talktalk, but next year, I should be clear to rethink my broadband and telephone package

    Report on 12 September 2010  |  Love thisLove  0 loves
  • rioandthelma
    Love rating 29
    rioandthelma said

    I am on my second contract with TalkTalk £18ish incudes free land line phone

    calls, broadband & land line rental.    

    No one else can get close to that figure.

    I have found that the few times I have had to contact them they have satisfactorily

    resolved the problem with alacrity.

    Report on 12 September 2010  |  Love thisLove  0 loves
  • Vacationer
    Love rating 2
    Vacationer said

    10 GB ???????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    it's a joke right?

    outside XXI century and someone offering 10GB? Where else in the world we have got 10GB monthly usage? Afganistan? in Europe maybe Romania? but just in that village from Borat...

    Report on 13 September 2010  |  Love thisLove  0 loves
  • grayfield18
    Love rating 1
    grayfield18 said

    I don't understand the comment that maidenguy makes about being with BT and them being the best for international calls.

    I am with Sky and get free calls to about 20 European Countries. When i can friends in Thailand i use 18185 or skype if we are both awake and can go on computer.

    Sky broadband is free and it shows. I am within 5 minutes walk of the exchange and get .5mb download and 0.2 upload. 

    As i am fortunate that i can put a line through my business i am looking at going to someone else for the broadband.

    Also i was really shocked when i moved from Virgin to Sky that i could not retain the number i had ported to them just 12 months earlier. They don't have to so they don't. Should be a level playing field now and them have to transfer too !

    Report on 21 September 2010  |  Love thisLove  0 loves
  • agaudry
    Love rating 0
    agaudry said

    Talk talk ARE absolutely ABISSMAL ..... tried to 'defect' from sky to them and TALKTALK made a hash of EVERYTHING. Never did get connected to broadband with them after TWO months of trying. They did let me out of the contract that they never fulfilled after I began sending emails to their executives CCing them to watchdog. I did have to go to the local library to send those emails....when I picked up my emails (at the library) I'd find emails from talktalk asking me to fill in customer satisfaction surveys..... I did fill them in ....managing to stop the expletives being made.... and let them know EXACTLY what I thought of their 'service'.

    SO many 'inaccurate' statements from all their people. 'Disgusted of Eastbourne'

    Report on 21 September 2010  |  Love thisLove  0 loves
  • miyagesan
    Love rating 0
    miyagesan said

    Talk Talk's all in package is very good value for money, and when it's working, it's fine... just pray that nothing goes wrong as their "technical" support is legendarily poor. In the 18 months I have been with them I have been without broadband for 2 extended periods of over 2 months at a time. The last time it was simply a new router that was required, but it took countless calls to them to resolve and it was only after I started to mention Offcom in my dealings with them that I had someone from their chief executives department on the case. It was then resolved in days.

    But don't just take my word for it, a quick Google search should be enough to scare anyone off. You have been warned.

    Report on 22 September 2010  |  Love thisLove  0 loves
  • eLJay
    Love rating 76
    eLJay said

    I could stray back to a landline but Vodafone have been doing my Mobile Broadband perfectly well for over two years (except for a 3 day technical outage a week ago). Its about 21.25 a month on the business plan with unlimited (5gb fair usage applies) and I can use it anywhere I can get a signal. Now I'm on a k4505 dongle the speed has greatly increased and though I want to move to a landline I'm really not wanting to move it back unless something wonderful is on offer.

    Report on 22 September 2010  |  Love thisLove  0 loves
  • chocoholic
    Love rating 0
    chocoholic said

    Talk talk are rubbish - left orange and now have terrible trouble with one computer going offline when the other being used - and we cannot get the wireless printer to work wirelessly - sick of phoning them - i have taken all the computers and printer to local retialer to have checked out - nothing wrong with them.

    I wish i had never moved. Talk talk just will not listen that it is there service that is at fault.

    Anyone got any ideas?

    Report on 28 September 2010  |  Love thisLove  0 loves
  • Rocky the Dog
    Love rating 0
    Rocky the Dog said

    I thought about jumping to Plusnet purely on cost; however, my current broadband supplier (O2) have been superb with outstanding customer service. I spoke to their customer services dept and mentioned that I was investigating another broadband provider and the deal on offer. O2 countered with an offer of 6 months free broadband and £7.50 a month (I already have an O2 mobile) on an 12 month contract. Total cost = £3. 75 a month and continued excellent customer service. It was worth asking the question and O2 have come up trumps in terms of customer loyalty. However, thanks for the tip it has still saved me £45

    Report on 29 September 2010  |  Love thisLove  0 loves
  • MrRee
    Love rating 65
    MrRee said

    Your Internet connection is so essential these days that it is worth considering, very strongly, what Customer Service you can expect to receive by jumping ship (if you are satisfied where you are).

    I'm not sure how much you value a steady, reliable internet connection - but I value it greatly. A few £'s a month would never, ever, entice me to jump to a supplier with notorious bad Customer Service.

    Think, think and think again ...

    Report on 29 September 2010  |  Love thisLove  0 loves
  • TalkTalk
    Love rating 1
    TalkTalk said

    Hi All,

    Thanks for the positive feedback, in the majority.

    For those few customers who are currently experiencing issues with their TalkTalk Serivce, billing or account please feel free to join us on the TalkTalk Members Forum, where we can invesitgate into and resolve any issues you may be encountering.

    Http://www.talktalkmembers.com/forums

    Regards

    Mark

    TalkTalk Online Community Executive

    Report on 29 September 2010  |  Love thisLove  1 love
  • RocketSteve
    Love rating 30
    RocketSteve said

    @chocoholic,

    Are you connecting all PC's and printer into the one TalkTalk router?

    If you are one way around this is to replace the router with your own. You don't need to use a specific company's ADSL router. You'll need to know the VP & VC (virtual pipe & virtual container) details (ie 0,32) and login details: username and password.

    If that's all too fiddly for you the other mehtod is to buy a wireless hub and then connect this into the ADSL router. The wireless hub will do all the talking to your PC's and printer and then just direct internet traffic to the TalkTalk router. Turn TalkTalk wireless off and connect with an Ethernet cable (if it has a Eth port) to the new wireless hub.

    As an example I have cable, which is connected directly to a PC. I use a Netgear wireless ADSL router just for wireless which is connected to the computer via a hub.

    People give away ADSL routers / wireless hubs on freecycle so you may be able to try this out for free!

    Report on 30 September 2010  |  Love thisLove  0 loves

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