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The new scam that secretly steals your bank details

Published 7 June 2010 in Get the best deal

Watch out for this new online phishing scam which uses 'tab napping' to attack your computer - and your finances...

Always check the URL is correct to make sure you haven't been tab napped

As internet users we’re all vulnerable to online scams. Unluckily for us, as soon as we become pretty good as spotting one type of attack, another more sophisticated version comes along in its place. In fact, technology company, Mozilla - which developed the Firefox web browser - has recently warned against a possible threat from a new scam known as ‘tab napping’ which takes phishing one step further. 

What is tab napping?

Tab napping is essentially a new kind of phishing scam. Until now phishing has involved sending hoax emails in an attempt to steal your usernames, passwords and bank details. Often the sender will claim to be from your bank and will ask you to verify your bank details by clicking on a link contained in the email.

The link actually directs you to a fake website which looks just like your bank's own website. Once you have typed in your login details they can be accessed by the criminals who set the fake site up.

But we’re beginning to wise up to phishing attacks like this, and many of us know we should be very wary of clicking URLs even if they appear to be in a legitimate email.

With awareness of phishing on the up, making it more difficult for scammers to succeed, tab napping could be the scam to watch out for next.

Rachel Robson reveals five of the worst scams around...

How does tab napping work?

Tab napping is more sophisticated than the phishing scams we’ve seen so far, and it no longer relies on persuading you to click on a dodgy link. Instead it targets internet users who open lots of tabs on their browser at the same time (for example, by pressing CTRL + T).

How does it work? By replacing an inactive browser tab with a fake page set up specifically to obtain your personal data - without you even realising it has happened.

Believe it or not, fraudsters can actually detect when a tab has been left inactive for a while, and spy on your browser history to find out which websites you regularly visit, and therefore which pages to fake.

So, don't assume that after you have opened a new tab and visited a web page, that web page will stay the same even if you don’t return to it for a time while you use other windows and tabs. Malicious code can replace the web page you opened with a fake version which looks virtually identical to the legitimate page you originally visited.

How might tab napping work in practice?

Imagine you open the login page for your online bank account, but then you open a new tab to visit another website for a few minutes, leaving the first tab unattended. When you return to your bank’s site the login page looks exactly how you left it. What you haven’t realised is that a fake page has taken its place, so when you type in your username and password, you have inadvertently given the fraudster easy access to your account.

Donna Werbner gets your two pence on the scams you hate, and finds out how you can protect yourself and stop the scammers from stealing your cash.

Even if you have already logged into your bank account before opening another tab, when you return you might find you’re being asked to login again. This may not necessarily rouse any suspicion since you might simply assume your bank has logged you out because you left your account inactive for too long. You probably won’t even think twice before logging in for a second time. But this time round you have accidently inputted your security details into a fraudster’s fake page which have been sent back to their server.

Once you have done so, you can then be easily redirected to your bank’s genuine website since you never actually logged out in the first place, giving you the impression that all is well.

How can you protect yourself against tab napping?

This is pretty scary stuff but thankfully tab napping should be relatively easy to avoid. Here are five simple ways you can prevent yourself from falling victim:

  • Make sure you always check the URL in the browser address page is correct before you enter any login details. A fake tabbed page will have a different URL to the website you think you’re using.
  • Always check the URL has a secure https:// address even if you don’t have tabs open on the browser.
  • If the URL looks suspicious in any way, close the tab and reopen it by entering the correct URL again.
  • Avoid leaving tabs open which require you to type in secure login details. Don't open any tabs while doing online banking - open new windows instead (CTL + N).
  • Finally, take a look at Online banking: How to stay safe to find out other ways to protect yourself from online scams.

More: 14 ways to protect your privacy | Six scams to shun

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Comments

bimber said

  • 1 recommendation

This is obviously a scam to look out for, but I'm pretty sure that a tab already showing a bank's website cannot be hijacked. Tabnapping works by having you open a malicious site in a tab, which then changes to appear like a site you visit. There's an example here (open the page and wait a while for it to change into a Gmail login page):

http://avivraff.com/research/phish/article.php?1203412073

The targets may not be banks. They could mimic email, twitter, ebay, facebook etc. Always check the address bar before you log in!

Max878 said

  • 0 recommendations

Good article - well done.

mlaker said

  • 0 recommendations

Bimber said: "I'm pretty sure that a tab already showing a bank's website cannot be hijacked."  Sadly, that's not true.  Lots of Windows viruses show no outward sign that you've been infected: instead, they silently monitor your keystrokes and send them to criminals.  (Google "keystroke logger" for more details.)  Other viruses wait for you to log into your bank, and then they silently submit extra transactions or divert your payments to an attacker's account, as described here: http://www.pcworld.com/article/141364/new_trojan_intercepts_online_banking_information.html

HTTPS (indicated by a padlock symbol) doesn't protect you against viruses of this type.  HTTPS encrypts data flowing between your computer and the remote server, so that a third party can't snoop on it or change it, but it doesn't prevent a virus from logging or interfering with the data before it's sent.

This is why you should never, ever type home banking credentials or a credit card number into a computer running Microsoft Windows.

Interestingly, we smug people who run Linux or Apple Macs, and who therefore don't have to worry so much about viruses and spyware, may not be immune to tab napping, depending on how it's implemented.  Jane, thanks for alerting us to it.

mlaker said

  • 1 recommendation

Incidentally, a few moments ago, I visited bimber's example site in Firefox 3.6.  Before doing so, I turned on the "Advanced: General: Accessibility: Warn me when sites try to redirect or reload the page" option.  Instead of seeing a logon page, I saw this message: "Firefox prevented this page from automatically redirecting to another page".  I didn't see the fake Gmail logon page until I clicked an "Allow" button.

If I remember correctly, the option I've described was enabled by default; I disabled it to make Newsnow work better.  I'll now leave the option enabled again.

So it looks as if the latest release of Firefox already has a mechanism for alerting you to tab-napping.  Malicious sites can't redirect to fake logon pages without you clicking a button and, we hope, noticing that something odd is going on.

Lally said

  • 0 recommendations

this is a worrying move towards ever greater manipulation by the criminals,

towards an ever easier way of defrauding the individual, and having an

easy lay-back existence.  Thanks for the warning.  I guess all we can do

is stay alert, and make sure that we have the very best Security Programme

running on our computers.

bimber said

  • 0 recommendations

Mlaker, keystroke logging is a threat but it is not tabnapping. If you have only lovemoney and hsbc tabs open then you cannot be redirected to fake-hsbc.com, which is what the article says could happen. If you have lovemoney, hsbc and dodgy.site.ru open then you might find the third one change to fake-hsbc.com, but the hsbc tab itself won't change. If you have a virus running then everything you do or see or store on your computer may be compromised, obviously.

Linux does not make you immune to tabnapping - it's not implemented via a windows trojan. It doesn't even need javascript. That Firefox setting appears to do the trick though. There doesn't seem to be an equivalent in Chromium unfortunately.

mlaker said

  • 1 recommendation

Bimber, you're right, of course: keystroke logging is not tab-napping.  I should have shown more of my working.  My point was that a tab showing your bank's site *could* be hijacked, at least in principle, on an infected computer.  If it's possible to write a virus that steals your password or diverts your payments to an attacker's bank account then it's certainly possible, now or in the future, to write a virus that sends you from your bank's site to a different site (or, BTW, which resets the Firefox setting that protects you from malicious refreshes and diversions).  Once a virus is in place, it's game over, which is why using Windows for home banking or home shopping is so dangerous.

As I'm sure you know but others may not, viruses don't generally delete all your files and print rude messages, the way they did a few years ago: these days, they're much more insidious.  They can make more money for the attacker if the victim doesn't know they're there.

(I should perhaps show my hand.  I'm a seasoned software engineer, but I've never been a virus-writer.  I have a reasonable idea of what's possible, but I'm not in touch with the latest virus-writing techniques.)

About "Linux does not make you immune to tabnapping": yep, we're in violent agreement.  There is no software, free or commercial, that removes the need for vigilance and intelligence.  One major cause of the PC security crisis we see today is that high-street shops sell computers without providing any training, as if they were no more complex or risky than freezers and fridges, and then they sell big all-in-one security packages that give the user the impression of total immunity to danger.  There is no such thing.

bimber said

  • 3 recommendations

Mlaker, this article is about tabnapping and its description of the phenomenon is inaccurate. That is the point I was addressing, and no other. I now realise I should have been more thorough, so I apologise.

If you have your bank's website open then it will not change to another website via a tabnap, although you may still be vulnerable to other forms of attack and should be aware of that. Those, which are better explored in another article, include, but are not limited to:

o You might have a virus

o You might have a trojan

o You might have mistpyed your bank's URL and arrived at a malicious site by accident

o Your bookmarks may have been hijacked to divert you to a malicious site

o Your hosts file may have been altered to divert you to a malicious site

o Your ISP may have been hacked to divert a request for hsbc.com to didgy.site.ru

o DNS servers may have been hacked to the same ends

o Your bank's site may have been hacked

o Sophisticated criminals may have installed cameras in the wall behind your computer and the ceiling above it

o Highly sophisticated criminals may have brainwashed you into making a transfer into their account

o Super sophisticated criminals may have trained your cat to spy on your keystrokes and relate the information to them by arranging its Iams in patterns on the lawn.

o Super sophisticated criminals with a taste for the surreal may have trained your goldfish to spy on your keystrokes and relate the information to them by swimming round its castle in a nuanced manner

o Your bank may be robbed

o You may be mugged

o Your bank may have hidden derivatives exposure

o The New World Order may change the currency overnight

Satisfied?

Lol said

  • 1 recommendation

"Super sophisticated criminals may have trained your cat to spy on your

keystrokes and relate the information to them by arranging its Iams in

patterns on the lawn."

Jane, perhaps a topic for your next security related article? ;)

Savvy chic said

  • 1 recommendation

I got a phone call on my landline last week from an Indian or Pakistani who claimed to be from Windows helpline. He kept calling me "Ma'am" and said there were lots of programmes which had been installed in my computer which would interfere with my internet banking (and playing games, which I never do). Did I know about them? He had just started to say he could tell me how to remove them when I hung up because, for reasons of my own, I knew FOR SURE that he was NOT from Windows. I anticipated that he was going to ask me to go to my PC and log on so that he could do something to it.

A good while later, I dialled 1471 to find out where he had called from and he was still on the bleeding line!

I would imagine a lot of people of my age will get caught out by this scam.

gardener said

  • 0 recommendations

Once upon a time there was a world where you knew your bank manager, left your back door open and children played in the woods...

No mobiles, ipods/pads, no computer and no internet.

It was peaceful! And fun and nice!

One of these days I will get so fed up with it all I will chuck it all in and go back to writing letters instead!!!

retireat60 said

  • 4 recommendations

Help! My cat is watching  my on-line banking!

Is she phishing?

aje2098 said

  • 0 recommendations

The exploit was named "tab nabbing" not tab napping! It works by allowing an inactive tab to change how it looks so that you think it is your "whatever" site rather than the site you actually visited (so I'm with bimber's correction to this article).

JoCat67 said

  • 0 recommendations

@Retireat60 My cat does that too! Now I know why Smudge likes to sit on my desk when I am online - after the phish! He is tabby and white so do you think he likes tabs?

Seriously, I use IE and open different browser pages, not tabs. And if I leave online banking for a few mins, it always asks me to login again.

bimber said

  • 0 recommendations

Napping or Nabbing? There's only one way to settle this...FIGHT!

http://www.googlefight.com/index.php?lang=en_GB&word1=tabnapping&word2=tabnabbing

bimber said

  • 0 recommendations

JoCat67, this scam is not restricted to tabbed browsing. Suppose you have your bank site open at the same time as a malicious site, in separate windows, and then open a third window for something else. The scam works if the malicious site changes to look like your bank site whilst you are elsewhere, and you return to the wrong window. It is especially effective if you expect to have to re-enter your bank login details!

peaky1 said

  • 0 recommendations

When cats are doing it, shouldn't it be called Tabby Nabbing?

JD said

  • 0 recommendations

Geez...and if dogs do it it's dogging?

I preferred the relevant points by bimber and miaker!

Boring I know but I'll stick to doggy style and no fraud.

Steve D said

  • 0 recommendations

Or catnapping

viviendix said

  • 0 recommendations

I reported 'tab-napping' to E-Bay about ten days ago and the technical adviser in the US had not heard of it - this happened via Firefox and a green tab comes up before the supposed website address for e-bay.  It's still happening so I'm having to use an alternative browser

junitra1 said

  • 0 recommendations

As a relative novice  I cannot understand that you say must be URL as

showing HTTPS etc whereas when I go into bank of my choice it appears as HTTP (NO s).  in the browser bar . I am obviously concerned re security of the site(s)  Can someone clarify please

Thanks Junitra

Joolsx said

  • 1 recommendation

If you go to a normal bank site all it is doing is trying to sell you stuff- so it doesn't have to be secure, and a normal http:// is fine.

If you click on "login" which will access your personal details you will suddenly see it change to https:// because that has to be secure.

My pet catfish told me this (you don't think this is a phishing scam do you?)

  • 0 recommendations

I expect many readers of this thread, with average (i.e. very little) technical knowledge would be completely lost trying to decide how they should be safe.  Would a suitable summary be

1.  Keep your virus checker up to date.

2.  Never log-in to your bank when you have any other window or tab open.

3.  And when you do log-in tp your bank, write down the url of the website before and after log-in and keep checking them

4.  Finish your transactions speedily - or if not possible, log-off from time to time then log-in again.

5.  And if asked to log-in again, do it from scratch.

If you always treat on-line banking in that way, is it really necessary to avoid MS Windows or to be super-clever with procedure?  Most of us can't remember a sequence of instructions which extends beyond 2 or 3 items, especially if the terminology is somewhat unfamiliar.

If the above way of operating isn't good enough I will join "gardener" and write letters again.

  • 0 recommendations

I've noticed that when I go to cafe world on Facebook it attaches itself to everything else.  I can't close it without everything closing so guessed something odd was up.  I'm sure Facebook has other dodgy games as well.

Catlover1 said

  • 1 recommendation

Hi All

This is my first time here so I wanted to thank you for making me giggle and cheering me up - not that I have had a bad day, I have just landed a new job so am grinning like the proverbial...

rad30g said

  • 0 recommendations

Get yourself a Mac, its safer.

RayR22 said

  • 0 recommendations

I use the freeware RAPPORT as provided through my bank's website. It can also be activated with any other site where you may be entering personal details. As I understand it, this should protect against this type of attack as well, even if only by clearly indicating that any such web page is not protected by the RAPPORT 'logo' being missing. The following link may be of interest: http://www.natwest.com/personal/online-banking/g1/banking-safely-online/rapport.ashx#tabs=section2

bimber said

  • 0 recommendations

rad30g, no it isn't. But in related news, Apple has fixed the browser history leak in Safari. http://www.theregister.co.uk/2010/06/08/safari_history_leak_fix/ It's taken them a while but on the other hand they are the first major browser maker to do so. The 75 days it took for them to fix a hole in their SSL implementation is quick by comparison (do you still buy the "apple - safe" propaganda?). http://www.edibleapple.com/john-gruber-on-10-of-apples-biggest-problems/

  • 0 recommendations

Those who don't use their brains deserve to get scammed, laziness is no excuse, don't do online banking, visit your bank in person, our cashiers are all gorgeous, so I pop in at every opportunity I can get. At least I can have a laugh with them and all my personal details are secure, something which I can never get by going on-line.....

And when you access any websites for the first time around Mozilla

Firefox asks if you want to save your ID and password automatically, why

should you have to enter anything again when you go back there in the

future, is it because it isn't the same website, surely that should trigger alarm bells with everyone, or, am I alone in that reasoning.

Yorkstyke said

  • 0 recommendations

I received a phishing scam recently purporting to be from a major bank.

The worrying point was that the URL had a secure https:// address, was green which I believe is supposed to indicate a secure site, had the padlock icon which again, I believe, indicates a secure site and when I clicked on the padlock the site was confirmed by Verisign.

Fortunately this was shown to be a scam by the tell tale introduction:

"Dear valued customer" and, although there was some improvement from earlier scams, the poor English.

I recommend that you forward such emails to the security department at the bank involved, the address can be found on the genuine bank web site.

 Don't let the barstewards con you!

bealer said

  • 1 recommendation

Bit of a scare article I think. If you're running Firefox with the default settings, and not visiting any dodgy sites, then you should be fine. Beyond the browser, it simply comes down to educating the end user.

As far as the "get a mac" argument is concerned, it falls on its face. Mainly because the issue relates to the browser and not the operating system.

bealer said

  • 0 recommendations

Oh, and these days Operating Systems, even Windows are pretty tight. So to advise avoiding Windows is not very helpful, and also typically not always possible. And as mentioned before this is a browser issue, not an operating system issue.

The point of weakness is the user. In terms of what they do with their pc, and what they understand in terms of risks or security.

snapey said

  • 0 recommendations

Definately Tab Nabbing - here is the original article that 'discovered' the technique: http://www.azarask.in/blog/post/a-new-type-of-phishing-attack/

(as in stealing rather than falling asleep)

A malicious site cannot look at what is on another tab and then 'emulate it' nor can a malicious site look at your history, but there has been another technique available where a site can find out the places you visit by placing hidden links on a page and then reading back the colour that the browser has drawn it in. The default behaviour for links is that they are blue, but if you have visited the page before then the link will be purple. The malicious page has (for instance) a link to the facebook login page and then checks if it is purple. If so then you are a facebook user and they might be able to trick you with a fake facebook login page.

And I should correct myself and say that of course its not necessarily a malicious site, it can be an innocent site, such as a blog, that has been hacked and malicious content inserted into the page.

Yorkstyke - the padlock means that your connection to the other end is secure. It does not necessarily mean it is the place you intended to visit. 

I'm sticking with Barclays because they have issued me with a PIN sentry and I must use that to get a one-time password so even if I was lured to the wrong place the details they grab from me are of no use.

TerryReed said

  • 0 recommendations

From what I've read, this assumes your computer is infected with a virus in the first place.  Surely, if you have strong anti-virus software (like Norton Symantec or McAfee), this will never happen.  Am I missing something or are there still PC users out there not running Virus Protection software???

  • 0 recommendations

mlaker, I hate to burst your "smug" bubble, but there a plenty of viruses out there for Macs and Linux. Sadly because most Mac and Linux users practise bad browsing habits (owing to the illusion that they are safe) these viruses are proving very successful

Safari for example is well known among security experts to be easier to exploit than Internet Explorer

Don't take my word for it: http://www.sophos.com/blogs/gc/

soop said

  • 0 recommendations

This is bollocks.

None of this can happen unless your computer is already compromised, there's no way anyone can just magically see all of this information, or alter your existing tabs, and since this is not explicitly stated, then it's scaremongering.

The smarter thing to do would be to compromise an existing website to resolve to a different address after a set time, which would affect everyone.

And Russelljcarr, stop talking out of your ass.  There aren't "plenty of viruses for Macs and Linux".

soop said

  • 0 recommendations

And I'd like to add, because NONE of the scenarios can happen unless your PC is infected with a virus, it's pretty stupid not to have "install virus software" and "don't install any old crap on your PC" under "How can you protect yourself against tab napping?"

bimber said

  • 0 recommendations

Soop, this does not require a compromised computer. All it requires is a browser. Yes, they can magically see all this information, yes they can alter existing tabs (but a webpage can only alter the tab it is loaded in).

To see if someone has google.com in their browser history you put a link to that site in your webpage and set the link's background to be a specific image if the link has already been visited. If the server detects that a computer has requested that image then it knows the visitor's history. If the scammers have a list of bank websites in the webpage they can find out which of those you might bank with. The webpage can be set to redirect after a while, and a new page can be displayed to mimic whichever bank they want based on what they found in your history. This is all achieved with basic website technology, no javascript and no virus.

---

Snapey, tabnapping is like kidnapping, it's not to do with falling asleep.

soop said

  • 0 recommendations

"When you return to your bank’s site the login page looks exactly how you

left it. What you haven’t realised is that a fake page has taken its

place, so when you type in your username and password, you have

inadvertently given the fraudster easy access to your account."

This implies that it can happen with a legitimate page, which as I state above is the smarter way of doing it.  But to do that, either the original site must be compromised, or your PC must be compromised.  No two ways about it.

However, I fully agree that if you go to WAREZ.ru and then an hour later it's barclays bank, then yeah, this can happen.  This is not what the article implies, thus it is misleading.

Also, without any kind of exploit I am pretty sure that your browser history is invisible.  If you want to link me to your source for this information, I'll fully admit my ignorance, but without access to either a banking website or the client device, this requires luck (someone visiting the site in question, then leaving it open long enough to forget about it, and being in the habit of leaving tabs open for internet banking). A high level of skill on the part of the attacker (creating the site which picks up the browser (easy) and then runs a specific exploit to get the users history and pick out the correct banking service before re-directing (hard)), and stupidity/ignorance on the part of the user.  Fair enough, if that's the case it will still affect people, but the article is badly written and misleading.

soop said

  • 0 recommendations

Turns out I was wrong about the history exploit:

http://it.slashdot.org/article.pl?sid=09/06/13/2125211

It does seem easier than I thought, and it's non-browser-specific.

Other than that, my other points still stand.

snapey said

  • 0 recommendations

Soop

You were also wrong about "None of this can happen unless your computer is already compromised"

This is caused by a bit of malicious javascript on a website you visit. You load the page and it looks fine, maybe its an article that you will read later. You then open another tab, or switch to an existing tab and while you 'look away' the page changes to one that looks like a page you recognise, asking for your credentials.

At some time later you rediscover the tab and use it to check your mail or whatever, blindly keying in your credentials. Now the bad guys have access to your account.

You might think 'oh, I never go to those malicious sites' but of course MANY sites have been compromised in the past - some of them highly reputable.

Suppose for a moment that a compromise is found in Lovemoney.com's comments system. This might allow someone to place a piece of javascript in the comment which your browser will run when you visit the page.

This might be an exploit to just get into your gmail or hotmail account, but this can be the thin end of the wedge. In your mailbox there might be emails from other sites where you are a customer. Once the attacker knows the sites you visit, he may be able to ask that site to reset your password - most of such requests are managed by email - your attacker can intercept the reset and set his own password. 

So by now, your email is compromised, maybe your amazon account is compromised, maybe you just purchased some electronics and had them sent gift wrapped to another address! All this with no malware on your PC, no virus, no key logger.

If you think 'keep viruses away and I will be safe' then you are sadly deluded. I encourage people to understand their browser, to check how it looks, recognise how your browser is showing secure pages and get a password manager such as last pass so that you can have a different password on every site.

If you are still worried, disable javascript. Tools are available to selectively do this in most browsers. Turn in on just for the sites you REALLY trust.

SiGl26 said

  • 0 recommendations

"This is why you should never, ever type home banking credentials or a credit card number into a computer running Microsoft Windows." et al...

I'm amazed I have any money in my accounts and my credit cards are within limits, since I'm such a gullible fool.  Or maybe I'm just normally careful and not paranoid?

spf said

  • 0 recommendations

I assume that no-one actually clicked on any of the links in this article to read the reference articles? Without first checking that they were not malicious sites ? you did? oops.....

 It's really easy to get someone to click on a link to malicious site isn't it?

  It's true that there are both platform/browser dependent and independent viruses/trojans out there. Linux/Macs are more secure, if only for the fact that there are less of them and thus statistically less likely to be of interest (thus gain) to a hacker.

  Java is platform independent making it particularly attractive for hackers to use. Linux's concept of a "root" user makes it less easy to execute platform independent malicious code, it's similar to Window's "administrator" but unfortunately most Windows users that I've come across give themselves administrator privileges by default, making it less secure than it could be. Vista/Windows7 is much better than XP was.

   No information (web, banks governments etc)  is ever 100% secure : By definition, if at least one person can access it then it cannot be  100% secure! Having said that most people will probably never have a problem, but we will always hear about those that do, and it's a very unpleasant experience if you are the unfortunate one.

  New hacks/viruses will always be being created, this article just highlights another one. Personally I cannot keep track of them all. However, this article does not change the general advice:  Do use the latest anti-virus software, particularly Windows users, and particularly for those using older or un-updated versions (Without getting into a linux/Windows battle: do it at least for the statistical reasons mentioned above)  This will get rid of 95% of the potential threats, then just be as vigilant as possible, as others have stated above.

 

 

DrZech said

  • 0 recommendations

Steviebaby, if I let Firefox save my ID and password automatically, then if someone steals my computer, they've also stolen access to my bank account. Even if I didn't have the login page bookmarked, there aren't so many banks that it would be unrealistic to try all the login pages hoping to get lucky.

My main computer's a laptop, so particularly thievable, but even heavy desktops aren't completely immune.

Robjoy said

  • 0 recommendations

Terry Reed said: "Surely, if you have strong anti-virus software (like Norton Symantec or

McAfee), this will never happen."

My other half and I run a computer support company, mainly dealing with home and small business computers. Disinfections are one of our most regular jobs, then there are others we find are infected, unknown to the owner. And I have to tell you that some of the infected ones have had one of the major security suites up and running, fully updated, but stuff got past them. We make sure the Windows internet settings are as they should be and install a firewall (not Windows) plus six other virus and spyware protectors, all of which are free. We have a couple of others we use on really badly infected computers, but they're rather intrusive.

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