Love to be the one to Get the best deal?

Then register for free and get exclusive, personalised benefits that will help you achieve all your money goals.

Join the lovemoney.com experience

Register Now

Confused?

Why Register?

Beat the Chip & PIN security scare

Published 19 February 2010 in Get the best deal

A flaw in the Chip and PIN security system that protects our credit and debit cards has been uncovered - which allows thieves to make purchases and withdrawals without being identified. We uncover the latest security scare - and show you how to stay safe.

A fatal flaw in the Chip and PIN security system that protects the 66 million debit and credit cards in the UK has been uncovered by researchers at Cambridge University. The loophole means stolen cards can be used in shop terminals and bank cash machines without needing to key in a specific four-digit security number.

The Cambridge scientists found that it is possible to attach a small chip to the back of a typical card that can bypass security measures within Chip and PIN terminals. This chip can be controlled by a small transmitter bought from any high street electronics shop allowing the user to insert any four random numbers. The chip on the back of the card overrides the terminal to approve the transaction. 

The loophole uncovered is serious - but there is as yet no proof that criminals have been exploiting it. Since Chip and PIN was introduced on Valentine's Day 2006 fraudulent losses on high street transactions on the UK have actually fallen dramatically - in 2004 total losses were nearly £220m. Last year, in contrast, they were just £98.5m. 

Nonetheless, overall fraud trends are rising - annual figures released this month from watchdog CIFAS show a 9% rise in fraud overall and a huge 32% surge in identity fraud over the course of 2009.

So, are you at immediate risk? Not necessarily - it's worth remembering that it's usually quite difficult for thieves to raid your current and credit card accounts - even if they have details such as your bank account number, sort code, address or date of birth - as extra layers of security are always needed.  

Even so, it still pays to be vigilant. Fortunately, there is action you can take to stay safe.

Practical ways to stay safe

The most important - and very simple step - to keep safe from fraud is simply to know what's happening to your account at all times.  Sign up for online banking at lovemoney.com and check all your accounts with one log-in, daily - it's a simple two-minute habit that will help you budget more efficiently, as well as keeping your money safe.

If you notice any fraudulent withdrawals or purchases on your account, notify your bank immediately. Fraudulent transactions can appear on your statement without your card having left your possession. There have been a growing number of cases with banks refusing fraud refunds, citing negligence on the account holder's part - rapid reporting of suspicious transactions can help ensure you get a refund. 

To ensure you're never at risk, it's also worth checking your credit report. Suspicious activity can remain undetected for months - your account may have been checked out even if no funds were taken. This could do damage to your credit status - fortunately, you can check your credit report for free with a trial of an Experian credit-checking service.

It's also worth regularly changing your Personal Identification Numbers (PIN) and telephone or internet banking passwords regularly - particularly if you've used, for example, your child's name or your date of birth. Never write any of your security details down and when tapping your PIN in at the cash machine, keep your transaction safe from prying eyes - even this unsophisticated "shoulder surfing" can still yield opportunities for fraudsters.

Beat online security threats

Perhaps the other vital measure to protect your cards is to ensure that your financial details are safe from online fraudsters. Again, this isn't difficult but just requires getting into a few good habits.

First of all, make sure your PC's anti-virus and firewall software is up to date - you can find free protection from a number of sources, including Microsoft's Security Essentials suite. It provides full anti-virus protection, as well as malware detection and removal.

A powerful free alternative is the Avast anti-virus package - unlike with the Microsoft package, anti-spyware software to help detect dormant malicious code is built-in and it too offers automatic regular updates.

This should provide most of the protection you'll need to shop and bank online with confidence - but you'll still need to adopt a couple of good habits. First of all, know how to spot danger signs when shopping on the internet - fortunately, it's easy to spot bogus websites that could see your card details fall into the wrong hands.

When it's time to make a transaction, look for a small padlock in the right-hand corner of your browser (top right for Apple users). This shows that the security of the website is verified by a third-party security agency. Also, note that the beginning of the web-address will start "https:" rather than "http" - the 's' stands for secure. In most up-to-date browsers, the address bar will change colour to signify that you are on a secure server.

And finally, NEVER respond to an unsolicited email - even if it looks like it comes from your bank or an official retailer. One giveaway is slightly misspelt company names in the email or URL - e.g 'Barcclays' instead of Barclays.

Do I need to pay for ID fraud protection?

Many banks are now offering "identity theft protection" products that protect your account fraud - typically charging £6.95 or more a month.  Yet if you follow the steps outlined above, you don't need to pay for peace of mind. To repeat, you will be refunded any money stolen from your account as a result of identity theft, provided you have not been negligent.

Watch our video The Scams That Make You Shiver to discover more ways the fraudsters try to get us to part with our cash, and head to our Q&A section to get the answers to your fraud questions.

Enjoyed this? Show it some love

Share this lovemoney.com content on any of the social networks and utilities below by simply clicking the site of your choice.

  • You can subscribe to all lovemoney.com articles via our RSS feed.

Comments

stu531 said

  • 0 recommendations

It's a false economy to use tech to mitigate against fraud. Chip & Pin is a classic example: it is easily hacked. The more trust we put into our technical security systems, the bigger the impact when they fail.

The best analogy for this is the National ID card. Yes, it'd be a single way to prove your identity. But herein lies the problem: once the system is circumvented, it could be used to fraud against *anybody*. So once the system is breached, the impact is far wider.

IMHO the next one to fail is the card reader that banks are using to verify your ID before you perform an Internet transaction. This will be hacked very soon; once it is, the banks will have paid a huge amount to distribute card readers to everyone, yet the system will be worthless.

mistyeyed said

  • 2 recommendations

Well i had no idea you could do this and i guess there are loads of other people who didn't know either. Thanks for telling all would be fraudsters how to overide my pin i am sure they are very grateful to you. Are you the only idiots around? No guess not when our wonderful government tells the world including the Taliban when, where, how and at what time they intend to attack the Taliban including the number of troops used . Need i say more. has just about everyone lost their common sense.

DaveB60 said

  • 1 recommendation

Some banks use a log-in system that asks for a few characters from your password (Nat West for example). I have a 19 character password (letters and numbers mixed). So when I log on it is difficult for my password to be guessed. The chances of guessing it are 36 to the power 19 (which is big, really big). It's the best method I've come across (long passwords, mixed characters, and random characters erequested). If your bank doesn't do this, ask them to. If enough people ask, they'll change it.

I also use a log-in record sheet. I log EVERY time I log on to any of my banks. One for each bank. I always check that the "last log-in date/time" is the last one on my sheet. If it is, I tick it off. If not, I would ring the bank immediately!

Whatever methods / procedures you use, remember one thing. Systems are built by people and used by people. People make mistakes. So systems and uses of systems have mistakes. Other people are clever and can find these mistakes.

So there is no such thing as a foolproof / perfect / unhackable system. Nor will there ever be.

CodeGimp said

  • 0 recommendations

So, let me recap:

1. A thief needs to steal my credit or debit card.

2. They attach extra circuitry to the chip leaving it physically similar-sized so it can still be used in ATM machines

3. They withdraw money using my card after completing the 2 steps above within the maximum 24 hours it may take me to discover the theft and alert the bank to cancel the card.

It's not really much to worry about, is it?

The real problem is that ordering goods by 'phone is inherently insecure. I don't even need to pinch your card; I just look over your shoulder and note your credit card number and expiry date. Then I go to my hotel room and dial for pizza etc. etc. etc. This is a much bigger problem. Chip 'n' pin actually works very, very well.

gola said

  • 0 recommendations

Re the comment "The Cambridge scientists found that it is possible to attach a small chip to the back of a typical card that can bypass security measures within Chip and PIN terminals.", the most obvious point was not mentioned as far as I can tell - try to make sure that nobody steals you card. For if the the thieves haven't got your card, they cannot use it with  this nasty new chip. Or have I missed something?

uziel said

  • 0 recommendations

So.....

Researchers at Cambridge University, whilst completing their studies have developed this system. Not exactly a global threat, or even a National one, just research that will no doubt inform future developments.

therefore, a long way from the 'criminals' and if and when they do get to develop a system, CodeGimp gives a realsitc response.

I almost applied for one of the advertised responses in this article, but then went and made a cup of tea....

eLJay said

  • 0 recommendations

Mistyeyed: its actually common knowledge and the wedge attack which is easier is well known now (check the latest 'Computing' edition). Its really more about embarrassing the banks into taking action to secure their systems rather than blaming the customer, which they frequently do.

We are talking about a banking system that was at one point losing billions through fraudulent wire transactions placed from computers in Russia rather than actually tackling the problem and paying to secure their systems.

The wedge attack works by making a cash machine ignore the chip and think its a signature transaction, I mean a cash machine thinking your going to sign? Where? Who writes this software?

I'm a software developer and I would have been pushing to stop anything without a chip being used in a cash machine had I been on that team. And all they need to do is re-engineer the software to stop wedge attacks, most cash machines I've seen were running Windows NT.

  • 0 recommendations

CodeGimp:  almost correct, however this scam doesn't work against ATM machines, only chip and pin equipment that permits the alternative of validation by signature (for those unable or unwilling to use a pin code) - basically, the criminal enters a random PIN, but the system is fooled into thinking a valid signature has been used.  Signature validation is not available at ATMs, for obvious reasons!

eLJay said

  • 0 recommendations

Chris - the wedge attack is slightly different to the one reported here if I'm correct, if not I'll go read my copy of Computing again. I don't claim any sort of infallability - I've been too busy writing business processes management software recently to browse over the computer screens too much.

Either way - unsecured banking systems should not exist and they should be getting massive fines from the FSA and various governments. And I own shares in a couple of Banks?

Having read heavily into encryption systems I only know of one properly secure encryption system which should require more atoms than are in the universe for longer than people have been alive for to crack, and you would think the so called experts would be working towards using these and looking for the weak links in their security and blocking them until the only weak link left is actually the customer and not their systems.

antwebb said

  • 0 recommendations

what amazes and disgusts me is that lovemoney.com continue over and over and over to command people to sign up to creditexpert because its free for 1 month, absolutely under no circumstances should we pay our banks £6.95 a month for indentity theft protection which usually includes every feature of creditexpert plus more, because after the free month creditexpert reverts to.. guess what.. £6.95 a month.

seriously.

give it a rest.

oldhenry said

  • 0 recommendations

I agree with antwebb, the credit report is a total red herring in these cases and an utter waste of money. i have lived 62.5 years without the need for a credit report and will continue to do so  for a long time - I hope.

One of the biggest pains is where people give your bank details to a company for a direct debit , this you can spot but takes some time to get it reversed .( They can get these details from a cheque of course, so no system is perfect)

There will always be criminal after your money, there was in thebible and there willbe now and forever.

eLJay said

  • 0 recommendations

Credit Expert - thats Experian!

I wouldn't touch them with a barge pole after Alliance and Leicester used them to check my credit and they refused it and then sent me an offer for a card with an APR of something like 36% that I never even asked for.

In fact as I hadn't agreed for them to use my details for the other card I should think they were also in violation of the Data Protection Act as well.

LastChip said

  • 0 recommendations

This article rather glosses over just how difficult this particular hack is.

For a fuller explanation look http://www.bbc.co.uk/blogs/newsnight/susanwatts/2010/02/new_flaws_in_chip_and_pin_syst.html

While it's importance shouldn't be ignored, I doubt we are in for numerous cases of "PIN hacking" over night.

The huge discrepancy (imho), is lack of encryption throughout the transaction process and is typical of someone at some point in the past, taking the "cheap" option. Though I'm not certain, that alone, would resolve this particular problem.

That brings me to another favourite rant of mine, the possibility of using RFID tags on cards in the future. Don't even go there. If you think the above is insecure, you may as well give your money away with RFID!

All that said, and as the report concedes, Chip and PIN has resulted in a big reduction in fraudulent transactions and that fact shouldn't be lost or washed away in the hype.

mistyeyed said

  • 0 recommendations

Very informative for me to read what you have all said. As a silver surfer who just about knows what browser, cursor and windows (not being the ones with glass) means the world of technology is a pretty scary and confusing  place. Even more so when there are conflicting ideas. No i don't read any of the computer magazines i am still plouging through computers for dummy's. LOL I see I should not be taking everything the so called experts say as gospel.  

askjim said

  • 0 recommendations

The suggestion of using the love money tool to check your online banking is a really bad idea.

Why - if your bank account is hacked as a result of your internet bank details being found by a thief because you stored them in the love money tool then you will be found to be negligent and you may find your bank sticking their fingers up at you when you say your money has been robbed, they will say you should not have done that it is against our terms and conditions.

tommills said

  • 0 recommendations

A word of warning. Approx 2 years ago I entered 2 no's of my pin into a handheld reader in a restaurant. I realised that the second no. was incorrect & pressed cancel. The transaction went through & was authorised. The bank say this is impossible. However 3 people - myself, wife & waitress were there when it happened - i.e. only one correct no. was entered.

Shortly afterwards my wife's online bank account was hacked into & the thief transferred £2939 from her ISA to her current account & set up a bill payment to himself. I had by then got in to the habit of checking our accounts daily & spotted the fraud within a couple of hours of it happening. The bank reimbursed her & have set further security measures in place to prevent future similar fraudulent transactions. The police didn't want to know. "It's a problem for the bank"

You can't be too careful. 

  • 0 recommendations

To eLJay, antwebb and oldhenry: Lovemoney don't recommend you sign up for CreditExpert or whoever permanently - they always say use the free trial! If you've never checked it won't cost you a penny; provided you cancel before the charges kick in. It can be worth checking once in a while just to see what's on there - you may find supposedly closed cards and accounts still active or incorrect address/status details, all of which may impact future credit applications, which you would have had no other way of discovering.

eLJay: if you were offered an unexpected interest rate I would say that's more reason to check what's on your report - banks use it to assess their risk in lending to you and any of the above wrong information will adversely affect their decisions. Also, that A&L check will probably now be recorded on your account and will affect future applications, so if you didn't authorise it you can have it removed from your record.

Mike10613 said

  • 0 recommendations

I think for your online banking pin sentry is probably the most secure. I haven't cracked it yet! But scam email from China and Russia are on the increase and should be guarded against. I had a Youtube video embedded in a website a few days ago that said my flash player didn't work. Normally you click and it downloads a new one from Adobe; I clicked without being careful and the new one contained 7 viruses. I have deleted 6 of them and still hunting down number 7! I also had an email account hacked. That was the Chinese again. I think that is happening because of address book sharing and that is something I'll refuse all website from now on. But we tend to work so fast now it's easy to get caught. I'm not worried about the Cambridge findings because it's possible doesn't mean criminals will do it. But Einstein said imagination is more important than knowledge and now they are imagining that they can do it; maybe they will try. I use an ATM about every 3 months and those aren't a problem. I only use a card in a store about every 2 years and any unusual spending on mine is flagged and they phone me and i just tell them to refuse it. 

  • 0 recommendations

No, tommills, the police are not interested.

One reason for this is that the banks refuse to co-operate with them. This (I was told by a CID officer later) is partly because the banks do

not want any record anywhere of how big this problem really is. It

would destroy confidence in the banking system worldwide.

The most the police can do is record the crime. Even if evidence comes to light, the banks do not want to pursue it.

I know that the recording of the person trying to access my account via telephone banking still existed when I reported my fraud; I know it was due to be kept on the Co-op bank systems for another 8 hours. I know that by the time the officer called the Co-op it had been deleted. He told me this happens a lot - the banks are not interested in co-operating with the police.

The CID officer I later spoke to had CCTV footage of new cards issued in my name being used in several London jewellers to buy expensive watches, but he couldn't do anything with the footage - Barclaycard didn't want to proceed with an investigation, even though they'd lost £13k.

A tip (also tip from the CID officer I spoke to). If you are the victim of identity theft, and you have any idea whatsoever about who could be responsible for stealing your card, details or identity information, DO NOT SAY SO either to the bank or the police.

The usual arrangement for credit card or bank loss with identity fraud is that you (the card or account holder) are NOT the victim - the bank elects to carry the loss, which makes THEM the victim. You are merely a witness.

If the bank or credit card company (usually also a bank) thinks that you gave your details away through negligence in any form - and this is what will be supposed if you give a name of someone you suspect - then YOU will become the victim, and THEY will become the witness. In other words, you will have to to foot the bill because the bank will refuse to refund you.

Least said...

sheesh said

  • 0 recommendations

Chip and pin is slightly more secure than the old signature system to the extent that most people like myself sign slightly differently every time, the problem is of course any crook can tap in a pin number it takes a reasonably competent forger to copy a signature and offers the banks some solid evidence to check if there is a dispute.  The big problem with cards is currently internet ( first purchase must be to the cardholder address 5 minutes later they can max out your card to the address of your choice and world fraud ( i.e. the use of copied card details on a card with a random signature used in a country where the chip and pin number isnt used. Luckily nobody has developed an effectivekeylogger equivalent that connects to a phone line as this and cracking the code would create almost unlimited access to card details at any point on the telecomms system.

 I have heard rumours they are trialing a new system to replace chip and pin with chip and fingerprint, makes more sense to me. Ahhh the dream of no more 12 different pin numbers now if we could just convince the banks to let me put all my accounts on one card so I dont have to carry a wallet that looks like it contains the original ten commandments...

Join the conversation

Please sign in or register to add a comment or recommend.

Our top deals

Provider & product Typical APR Amount & term Apply now

Sainsbury's Finance
Nectar Cardholder Personal Loan

Typical 7.8% APR £10,000.00
60 months
Apply

Alliance & Leicester
Available to New & Existing Customers

Typical 7.8% APR £10,000.00
60 months
Apply

Tesco Bank
Personal Loan

Typical 7.7% APR £10,000.00
60 months
Apply
W3C  Thank you for using Lock, Stock and Two Smoking Barrels