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The secret way banks are damaging your credit rating

Published 18 August 2009 in Make your money go further

Lenders are not only sharing even more data about you between themselves, but they are also trampling all over your credit report.

Over the last couple of years, plenty of people have become a lot more paranoid about their credit ratings.

What happens to my rating if I get rejected for this credit card? Or that mortgage? And does it reflect badly on me if I make minimum payments on my card?

It's understandable - with the credit crunch biting hard, lenders only need the slightest excuse to send you packing, and it's no great surprise that having rejections on your record is not a good thing.

However, it's emerged that lenders themselves are damaging your credit rating - and there's little you can do about it!

Lenders make 'hard' footprints

We at lovemoney.com have always urged you to shop around for all of your financial products. However, if you're not careful, this may actually do you damage, thanks to the lenders' antics.

It emerged last week that banks and building societies are being unnecessarily heavy-handed when conducting credit checks.

When you are looking for a mortgage, the first step is to request a decision in principle from the lender. This is basically an indication of whether they are likely to want to lend to you, but is also very important in demonstrating you are serious to estate agents or home sellers.

And traditionally, to help them make that decision, the lender would only need to do a 'quotation search' (which doesn't leave a footprint on your report) rather than a full credit check.

Only when you make a full application would the lender go for a full credit check, which leaves a 'hard' footprint on your credit report.

However, lenders have now been accused of going the whole hog with a full credit check at this earlier 'decision in principle' stage.

Why is this bad?

If you are shopping around for a mortgage, and get a number of decisions in principle, then you suddenly have a number of footprints on your credit report.

And that's a terrible position to be in, as it may suggest to other lenders in the future that you were rejected by a large number of credit firms or are desperate for credit. Result: you appear to present a greater credit risk, and so could get turned down more often in the future.

This is outrageous!

Considering FSA rules prohibit lenders from doing anything which stops customers shopping around, I think it is staggering that mortgage lenders are getting away with this.

Unfortunately there is very little you can do about it. You can ask the lender explicitly to only carry out a quotation search, but they will not be obliged to do so.

The only way to tackle it is to apply for a few deals as possible. So do your research, do your sums and get advice on which deal is the right deal for you -but don't shop around in the sense of making multiple applications for multiple deals.

Also, if you check your credit report and you find several lenders have applied hard footprints when you didn't expect them to, you could always complain and ask them to remove their checks from your file. Or you could write a notice of correction, explaining what happened and how you weren't aware lots of credit checks would be carried out.

Sharing new information

The other key development you should be aware of when it comes to your credit rating is that, back in December, the members of APACS, the UK payments association, committed to sharing extra 'behavioural' information about us all and our credit card habits, in an attempt to prevent over-indebtedness.

What are they sharing?

For some time credit card providers have shared information on the customer's balance, credit limit, and whether payments are up to date.

However, now the credit card firms are sharing extra fields of information, including:

  • The amount you paid off last month
  • Whether the customer has signed up to any promotional deals (for example, a low interest balance transfer)
  • Whether you are only paying the minimum payment on your credit card
  • How often a credit card is used for cash withdrawals

Those last two fields are pretty significant in my view.

If somebody is withdrawing cash from an ATM on a credit card, that's a pretty good sign that they are struggling financially. And there is a world of difference between someone paying the minimum because they are struggling with their money, or paying the minimum because they are in the middle of a great promotional period.

Now, the lenders are still working out just how to use this information, so exactly how much difference it will make to their decisions to lend to borrowers is open to debate.

While there are those that think that this is yet another step towards Big Brother, I prefer to look on the bright side - with all this information at their fingertips, there's really no reason for credit to be given to those who really cannot afford it.

Don't forget that student loan!

Those of us who graduated relatively recently have an easy time of it with our student loans, as they come directly out of our wage packets each month.

However, if you took out a student loan before 1998, then it might come back to haunt you and your credit rating.

The Student Loans Company has written to those graduates who are consistently failing to pay (reported at around 60,000) to discuss their repayment options. Should the former student not reply within 28 days, they will be given a black mark against their credit record - definitely something to avoid!

Keep your credit report clean!

With all this extra information being shared, it's absolutely imperative to ensure your credit report is as squeaky clean as it can possibly be.

There are three absolute essentials which you should live by.

1. Always pay all of your bills, on time. A missed payment is a nightmare to have on your credit report, as it suggests 'financial mismanagement'.

2. Close accounts with existing credit you no longer plan to use. If you have four credit cards sitting in your wallet, and will only ever use two of them, then it's a good idea to cancel the other two before you apply for any further credit. Banks won't want to lend to you if they see you have plenty of untapped credit already at your disposal.

3. Get registered on the electoral roll. Lenders use this as a primary method of checking your name and address details are correct - if you aren't on it, you will find it much more difficult to get credit.

Don't forget you can get a free credit report from Experian via lovemoney.com, which allows you to check whether any hard footprints have recently been applied to your credit rating. (Just don't forget to cancel this report after 30 days as otherwise you'll be charged a monthly membership fee.)

More: What REALLY damages your credit rating | The secret way banks monitor you

Get a FREE credit report from Experian

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Comments

  • 0 recommendations

Well, personally I'm concerned about the "cash withdrawals" field.

I have no financial trouble and pay my cards in full each month. However, sometimes when I go away (most weekends) I take just my credit card. And some retailers will only accept cash so I withdraw on the credit card.

Yes, I know it incurs interest but I still do it probably on average twice a month - is that really now going to count against me??

SiGl26 said

  • 0 recommendations

"with all this information at their fingertips, there's really no reason for credit to be given to those who really cannot afford it"Hmm... wishful thinking.  I think it's much more likely to be used to filter out those who play the system and keep rolling over 0% BTs...

Prepack said

  • 0 recommendations

Maybe if the Returning Officers stopped feeding the reference agencies with the basic information, the banks would have to adopt more competitave and thorough practices, and the electoral register would better serve its stated purpose.  Aren't reference agencies are just coining it in all directions, what with inviting us to pay to see if they have wrong information on their files? 

  • 0 recommendations

Re the second of the 3 'essentials' - closing lines of credit at the moment is a dangerous game of financial russian roulette. Sure, closing the credit line means less potential indebtedness and may lead to a favourable decision elsewhere or it may not. If the answer is no and you've closed some lines of credit, what happens when you try and replenish at another provider? You've got muddy feet on your credit report and you may just have closed accounts in vain. Think hard before going down this route!

  • 0 recommendations

i had a small amount of overpayment on my credit card £10.50p

with the royal bank of scotland.  never used card for four years

moved home got mail sent to new address tried to get the £10.50

back from rbs and they wanting me to open my current account with

them so they can return my £10.50

think it  was the royalties account and there was a charge per month

for the service then they would give me that new credit card with 15 months intrest free period.

i also had to prove to them who i am eg former bills to previous address

to get my money back. just gave up.

diffrent story if you were due them £10.50 for  four years

better just paying cash or paying your card every month.

and they done a credit check on me to see if they would give me a credit card and i was in credit.

charles125 said

  • 0 recommendations

One problem with using a card you haven't used for a while is that after 12 months with no direct debited amount banks will cancel the direct debit.

The credit card company will have its debit request returned, and you will have missed a payment where you thought a direct debit was in operation. If it takes you a little while to sort this with your bank, it is quite easy to end up with two late payments and two penalty charges. You may if you are lucky get one penalty charge refunded.

If you set up a direct debit over the phone, confirm this in writing to your card company. It is not unknown for careless telephone reps to mess this up!!!!

This is just one example where missed or late payments can accrue through entirely no fault of yours, eg post office strikes and delayed postal payments.

To the credit companies they are all interpreted as financial mismanagement, which may be very untrue!

tulip said

  • 0 recommendations

About cancelling unused credit cards: I always do (after taking advantage of special offers), so that I only have 2 current ones.

I don't know what good it does though, because I just checked my credit report and noticed that 2 cancelled cards (NatWest recently and Mint THREE years ago!) have just had their credit limit reduced from around £3000 to £25! WHY and HOW? I thought that, once they were officially cancelled, including a letter from the bank confirming it, they would be off their database.

The banks concerned said 'not to worry'. I wonder if anybody else has noticed the same thing happening?

  • 0 recommendations

'This is outrageous!'  - i think that the main problem with this is not that the banks are doing this sort of stuff. Who in their right mind i.e. those people with a vested interest (shareholders = government in some cases!) is going to have a go at a bank for 'due diligence' (for a change?); but instead that this sort of behaviour is not being properly policed by the FSA (or maybe it is!!)

gardener said

  • 0 recommendations

I had 17 mistakes on my credit file, but only managed to get some rectified, as everyone blamed everyone else. This included non-existent addresses, wrong names, wrong credit cards and credit cards showing that were closed (and confirmed closed in writing by banks) 3-5 years ago.

No credit is best answer.

sk1 said

  • 2 recommendations

To follow up on gardener's post, I write to say that I checked all 3 of my credit files (Experian "CreditExpert" - my arse!!, Equifax and Callcredit) 3yrs ago

I should state at the outset that I am a very financially astute, responsible person, who has  never had a missed/late payment and who is wealthy and credit-worthy

I was amazed at the amount of distorted, incorrect, out-of-date and missing information.

Experian were by far and away the worst, Equifax bad but less so whereas Callcredit were more or less spot on, with "only" 3 minor errors

These are just some of the numerous errors:-

There was an "association" with my brother, based on his being an additional card holder 10 yrs ago

As I have lived in flats, their systems seem unable to cope with a flat number, house number and house name and they showed me as not being on the Electoral Roll

Experian had 70-odd "linked addresses", all being my current and 2 previous addresses, with various minor variations, and often confusing the flat and house numbers. Importantly, I would only ever have provided the correct address to all parties, as used by Royal Mail and the Electoral Roll

Accounts that were active at my present address showed under previous addresses and vice versa

Equifax states it includes Land registry info, but did not show my house purchase

I disputed many, many entries, which took ages to sort out. Answers were frequently inconsistent. They would say my Notice of Correction would be applied, but on checking i would find it had not been

I corrected an incorrect spelling of my name, and they then listed the old, incorrect name spelling as an alias

They would say an entry had been updated after a query, and I would discover later on checking that it hadn't

ID searches by a lender would show as a credit search

I could go on but you get the idea

The issues are made more difficult as you are aware that you are dealing with junior, poorly trained, motivated and transient staff who understand considerably less of the issues than you do

They have a blanket ploicy of not paying any compensation, stating it is the fault of lenders, and lenders saying it's the CRAs' fault

Their regulator is the Information Commissioner, who has no power to award compensation and is a toothless regulator. If you have an issue , you have to deal with it first through the CRA, and then repeat all the informtion/make your case again with the IC, FOR EACH AND EVERY ITEM of disputed info

I personally think that the conduct and regulation of these CRAs is a national scandal. They are responsible for dealing with confidential and sensitive personal data, which ought to require the most meticulous standards. They fail miserably.

And if I have had these problems with my personal info, how much more difficult and incorrect must it be for those who do actually have credit problems?

I'd happily nuke these b******s but nowadays one daren't make any such comment like this in case the police take it seriously ( while not tracking down real criminals)

I have previously written in to Working Lunch and Watchdog, suggesting that an exploration of these CRA(p)s would be good investigative journalism. No reply 

Does Lovemoney want to have a go?

redsue said

  • 1 recommendation

Let's face it - the CRAs and the banks are all in bed together. I have an account in dispute with a lender who refused to discuss my issues with me. FSA are no help either.

After 10 months they slapped a default notice on my otherwise blemish free credit report. I was sent no default notice, I've requested to see it over 3 times and I'm still waiting....

The CRAs refuse to remove it because the lender says its true whereas I say it's false - they will not investigate any further despite no evidence of any default notice. I have put a notice of correction with each of the 3 CRAs but no one bothers to look at them.

The CRAs don't give a damn that they are publishing incorrect information and the banks and credit cards companies use this as a punishment. They won't take me to court as they know they won't win the case.

Also have you ever noticed, when you take advantage of the offer for your 'free' credit report with Experian, you will be bombarded by direct mail, recorded telephone calls, people cold calling about writing off your debts?

Coincidence?

Experian sells your data without your permission.

The CRAs and banks have been in bed all along and no where does it state in any legislation that they HAVE to keep your data for 6 years - they decided this themselves and fob off customers with 'it's the law' - it's not!

I agree with sk1 - it's a disgrace

Rant over now, actually feel a little better :)

madfraggle said

  • 0 recommendations

It is disgusting. I went through bankruptcy a few years ago (sadly while it was still a three year period not the current 12 months) and I STILL have showing accounts from prior to my bankruptcy (was discharged in 2005!) showing as in default, late, etc. etc. - In fact according to my Experian credit report I appear to owe over £20k of debt that no longer exists! Frightening - and yet despite this I have managed to get a mortgage, credit cards etc. etc. apart from First Direct who took months to turn down my application for an ISA and would only tell me by phone that I am no longer welcome as a customer for any of their accounts, ever, having had services "withdrawn" ... hmm

tulip said

  • 0 recommendations

Re my earlier post:

About cancelling unused credit cards: I always do (after taking

advantage of special offers), so that I only have 2 current ones.

I don't know what good it does though, because I just checked

my credit report and noticed that 2 cancelled cards (NatWest recently

and Mint THREE years ago!) have just had their credit limit reduced

from around £3000 to £25! WHY and HOW? I thought that, once they were

officially cancelled, including a letter from the bank confirming it,

they would be off their database.The banks concerned said 'not to worry'.

Further to the above post, I have now, for the first time ever, been refused a credit card (the Abbey Zero, recommended for use abroad). I'm sure it's because of the silly antics of the banks I described above, who told me 'not to worry'! Obviously I am now worried.

Diverkev said

  • 0 recommendations

Letters of correction are a complete and utter waste of time it is a red flag to any lender they treat it as if you had a CCJ.

A correction letter can get you an instant deline. I agree with all the comments above the CRA are a law unto themselves. The DPA is quite specific about the need for data to be accurate incorrect financial date is a defamation of your character perhaps it needs a Class action as the regulator is so feable.

busyhels said

  • 1 recommendation

why cant banks do things the old way up front privately and interview their clientel in a polite buisness like manner.

go through old statements discuss past problems how you overcame them

help each other understand what is available and how we can help ourselves more. ive always said at school the maths they are teaching is useless for the real world their still not doing this in most schools.stop making things so complicated and hiding behind your money making schemes

discuss future needs short term long term- perhaps digest over a cup of tea/buscuit explain what bank can offer/advise everyone go home and have a think and decide

stop sharing private information on what we are buying what time and day where from and amongst yourselves through secret doors

if you stop putting more charges on people when they get into difficulties more of us may be able to get out quicker. you dont put more goods on a boat when it starts to sink for risk of loosing that boat. ease off a bit and help us ALL get out of this mess

remember money makes the world go round red tapestops it

good night and god bless all who sail on her!

oceanwaves said

  • 0 recommendations

sk1 (19august) is absolutley right, so good to know at least someone understands how shoddy these credit reference agencies are and how undertrained and careless the staff can be.

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