Amigo Loans and the dangers of being a guarantor

Emma Lunn
by Lovemoney Staff Emma Lunn on 22 May 2012  |  Comments 48 comments

A new loan company is offering loans without credit checks or fees. The catch? You need to persuade someone who owns their own home to guarantee it.

Amigo Loans and the dangers of being a guarantor

Amigo Loans offers loans between £500 and £5,000 over a one- to five-year period. The loans come with a representative APR of 49.9% and there’s no credit scoring, or any early settlement charges, fees, or late payment charges.

The company, part of the Richmond Group, is a regular advertiser on daytime TV where cheery Mexicans claim that “friendship and trust make the world go round”.

Amigo Loans uses the tag line “if your friends trust you, we can too”. But on closer inspection this claim doesn’t quite ring true. In reality, Amigo isn’t putting its trust in the borrower but putting a legal obligation on to the borrower's friend to repay the money.

But in my opinion mixing money and friendship can often be a recipe for disaster.

Amigo Loans’ guarantor policy

People borrowing money from Amigo Loans will need a guarantor who will have to pay the loan back if the borrower defaults. According to Amigo’s website, the guarantor needs to be a homeowner, aged 18-70, who hasn’t had trouble paying back bills in the past and can afford to repay the loan if the borrower can’t.

The company claims it carries out a ‘soft search’ on guarantors. This involves checking their credit history and their track record of repaying debts. This soft search is visible on the guarantor’s credit report but doesn’t impact their credit score like it would if they were applying for credit themselves.

Although guarantors need to be homeowners, the loan is not secured on the property. Amigo says that guarantors need to be homeowners as this indicates financial stability and there’s also less chance of a homeowner fleeing the country leaving the loan unpaid.

Amigo suggests asking a friend or family member to be a guarantor. If this fails it suggests using “anyone from a landlord to colleague”.

But while I can’t speak for everyone, I think most tenants would be hard pushed to get their landlord to guarantee a loan, and most people would find it pretty tricky to ask their colleagues if they could be responsible for their debts.

Guarantor responsibilities

Being a guarantor for a loan means you are responsible for the loan and can be chased for the debt if it goes unpaid.

Amigo’s terms and conditions state that it will try and recover any missed payments from both the borrower and the guarantor, including trying to take payments from debit or credit cards.

And while Amigo claims “no late payment charges”, the small print states that “if you fail to pay on time you will have to pay more interest” – so late payments will actually see the amount you owe rise.

Again, being a guarantor is a legal commitment which makes you liable for repaying the loan.

Here's what James Benamor, the CEO of Amigo Loans, has to say: "Over 65,000 people have acted as guarantors for their friends and family with Amigo and customers tell us it's a positive and rewarding experience. Guarantors have been able to help their loved ones regain financial control, whether it's been to start their own business, buy a car for work or consolidate expensive payday loans.

"More importantly though, by acting as a guarantor on an Amigo Loan, they have empowered the borrower to begin to either build or improve their credit score, something they wouldn't have been able to do had they lent them the money themselves or borrowed on their behalf. Ultimately this means the borrower will have a wider choice of financial products in the future."

Alternatives to guarantor loans

If you have a good track record yourself and desperately wanted to help out a friend with a bad credit score then there are much better ways to do it than using Amigo Loans or other guarantor loans companies (including Amigo’s sister company FLM Quick).

You may want to simply lend the money to your friend yourself – if you can afford to. But this is a risky road to go down; if your friend doesn’t repay the money you could end up losing not only your cash but your friendship too.

Before even considering lending a friend money it’s vital to be sure they can pay the money back. If you’re happy they’re able to, it’s a good idea to draw up a written agreement or contract which lists all the agreed terms of the loan including when repayments will be made and interest charges, if any. It should also include what will happen if your friend fails to keep up with repayments.

If it’s for a significant amount it may be worth getting a solicitor involved. You and your friend should both sign it in the presence of independent witnesses.

Best buy personal loans

If you need to borrow money to help out a friend and have a decent credit score, there are loads of cheaper, unsecured personal loans around than Amigo Loans at 49.9% APR.

The table below shows the current best buy loans for £5,000 over three years.

Loan provider

APR

Other information

Sainsbury’s Bank

7.6%

Nectar card holders only

Derbyshire Building Society

7.8%

Instant online decision

Clydesdale Bank

7.8%

Available to new and existing customers

Metro Bank

7.9%

Metro current account customers only

Source: Moneyfacts

If you're struggling to get a good loan rate because of your credit history, read How to improve your credit rating

Compare the latest personal loan rates

More on borrowing

The best ways to borrow £5,000

What REALLY damages your credit rating

10 astonishing lies about credit ratings

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Comments (48)

  • buywhenhigh
    Love rating 54
    buywhenhigh said

    You should NEVER agree to be a guarantor. This company are as scummy as the lowest of the payday loan mob.

    If someone really is prepared to be a guarantor, then they should borrow the money in their own name as they will get a vastly better rate than the person they are guaranteeing.

    But lending money to family or friends can cause friendships and whole families to rip apart when the borrower cannot/wont pay back the money.

    Report on 22 May 2012  |  Love thisLove  3 loves
  • The Bank Manager
    Love rating 72
    The Bank Manager said

    I wouldn't Guarantee a loan for my children, were they to be in the unfortunate position of being turned down for one. Instead, I'd lend them the money myself and we'd come to an arrangement.

    The last thing I'd want is to be beholden unto a loan company,. especially one like Amigo with the manner in which they tout their business.

    I'd rather state to my child that the rate will be at a fair level and they pay me back at a given amount each month.

    I would even be flexible on the repayment dates each month, should they not have the money on a particular day. Would a loan shark/company do that? I doubt it!

    Report on 22 May 2012  |  Love thisLove  5 loves
  • bengilda
    Love rating 77
    bengilda said

    I think usury is the only word to describe such massive interest rates that can in no way be justified. It is long time that the Government took action to prescribe a maximum interest rate that can be charged for any form of loan or credit. This is needed to protect the gullible and those that have no financial abilities or knowledge from the rapacious lenders.

    I would suggest a maximum of 10% above the BOE base rate as at 1 September each year.

    Report on 22 May 2012  |  Love thisLove  1 love
  • electricblue
    Love rating 643
    electricblue said

    This article rates with 'the danger of putting your hand in the fire' or 'the danger of eating razor blades' . What sane adult needs an article to spell this out. Mexicans would also be the last nationality I'd associate with prudent borrowing, somewhere behind Icelanders and Greeks, so I've no idea what the company advertising is trying to imply.

    Report on 22 May 2012  |  Love thisLove  1 love
  • edward50
    Love rating 1
    edward50 said

    Good idea, bengilda! In fact there used to be a legal maximum interest rate charged to borrowers of 48%, but it was abolished some time in the 1970s. Might it be within Emma Lunn's brief to look further into the idea of a legal maximum borrower's rate of interest?

    Report on 23 May 2012  |  Love thisLove  1 love
  • raba9
    Love rating 16
    raba9 said

    I would flatly refuse to be a guarantor in such a situation - mainly to try to stop the "friend" making a complete idiot of him/herself by borrowing at such an extortionate rate. Nothing is worth paying that sort of rate to finance it.

    Report on 23 May 2012  |  Love thisLove  2 loves
  • jegwe
    Love rating 20
    jegwe said

    I think the whole concept of asking for guarantors should be made illegal. A loan is made between the person borrowing and the organisation that wants to achieve a sale. To attempt to involve somebody else who has no benefit from the transaction is morally wrong.

    Report on 23 May 2012  |  Love thisLove  2 loves
  • killick_becki
    Love rating 58
    killick_becki said

    I diagree with jegwe, there are some circumstances where guarantor loans (including mortgages) are approrpriate. For instance, my husband and I had a guarantor loan when we wanted to buy a house but were both doing PhDs at the time. Our incomes were guaranteed for 3.5 years but as we were not officially employed the banks wouldn't give us a second look.

    Being able to have a guarantor mortgage meant we could buy a house and start repaying the mortgage without having to wait a further 3 years to get on the property ladder whilst paying dead rent at the same time.

    I agree that the loans described in the article should never be entered into and preferably the guarantor should stump up the cash themselves (possibly by getting a loan at a lower rate). That doesn't mean that all guarantor loans should be banned.

    Report on 27 May 2012  |  Love thisLove  2 loves
  • g1ng3rcat
    Love rating 9
    g1ng3rcat said

    Another point about guarantors: some landlords apparently ask for one if they have doubts about the tenant's job security, if they fail a credit check.or have been declared bankrupt. In these circumstances family/friends who had the wherewithal might find it pretty difficult to say no to acting as a guarantor. If it was just for a loan for some not-strictly-necessary purchase of course, that would make things a whole lot easier...

    Report on 27 May 2012  |  Love thisLove  1 love
  • eLJay
    Love rating 76
    eLJay said

    Just don't leave yourself open as a guarantor to having to pay their entire loan and watch them swan off even if they are a relative! I have seen enough people fall out with close relatives to know never to mix money with brothers and sisters but especially with a third party involved, you would be better off signing the house into your ow name and paying the rent and having them as Tenants under some sort of HPI arrangement.

    50% APR - a lot better than a work day loan but if your that desperate to borrow money then most people probably should not. I undertsand PhD students wanting to get on the housing ladder but lenders don't know if you will work after your PhD, so that is understandable!

    Report on 28 May 2012  |  Love thisLove  0 loves
  • lizloansbest
    Love rating 0
    lizloansbest said

    Have just concluded that a guarantor plays a very important part on loaning. Being a guarantor isn't that easy anyways, but i think it is good to be one.

    Report on 01 August 2012  |  Love thisLove  0 loves
  • PeteClarke
    Love rating 4
    PeteClarke said

    It is so important to fully understand the risks of being a guarantor if you ever do sign for it. I know there are a lot of negative people here. Remember that most of the time the guarantor will not have to step in! btw and alternative to amigo is guarantor loans online they have great customer service.

    Report on 03 August 2012  |  Love thisLove  2 loves
  • James Benamor
    Love rating 8
    James Benamor said

    A look at the lovemoney comparison tables shows that an Amigo Loan is the cheapest option out there for borrowers with credit problems. It's slightly unfair to compare us directly with banks too as we lend as little as £500, with interest daily, no fees for early repayment. A fairer comparison would be with payday lenders like Wonga whose APR is 4214%.

    Millions of people in the UK have found that mixing money and friendship is actually a good thing, last year over £9 billion was lent between friends and family. Lending money directly to a friend is a great way to help out someone you love and trust but means you have to do without the money yourself, collect repayments, do the legal paperwork, and at the end of it your friend is no more able to borrow from any other source in the future. Borrowing to lend holds even more problems, the debt, credit searches and any late payments go straight on your own credit file.

    We're not suggesting that everyone should go out right now and guarantee an Amigo Loan, we don't have £9 Billion to lend anyway, but in some circumstances, where you want to give someone a step onto the ladder, to help them to build a credit rating or borrow flexibly at around 100th of the APR of a payday loan, we think it's a good option.

    James Benamor, CEO

    Report on 06 August 2012  |  Love thisLove  1 love
  • Jason_Scott
    Love rating 2
    Jason_Scott said

    Guarantor loans shouldn't be compared to payday loans. Firstly, using APR when discussing payday loans is unfair in itself; payday loans are designed to be repaid within days or weeks, APR defines annual interest rates.

    The support of the guarantor effectively reduces the risk when lending to those with a poor credit history, payday lenders do not have their support therefore the risk involved to the lender is higher.

    Report on 15 August 2012  |  Love thisLove  2 loves
  • TerryNation
    Love rating 1
    TerryNation said

    I completely agree with the comment above. For Amigo to compare themselves to PayDay loan companies is wrong.

    Simply what Amigo do is persude the borrower to sell a 50% APR loan to the guarantor. I have no objection to friends lending money, but why go through a company which makes such a huge profit from the transaction?

    Oh and finally, they advertise that they dont do credit scoring. They absolutely do with the guarantor. And the borrower is credit checked too. Granted, this is not using credit scores but 'misleading advertising' is being polite.

    Avoid.

    Report on 16 August 2012  |  Love thisLove  1 love
  • James Benamor
    Love rating 8
    James Benamor said

    Amigo loans are completely flexible. We charge interest daily and no fees for set up, early or late repayment. You can pay off an Amigo loan after 30 days and pay only 30 days of interst. Around 40% of our customers take advantage of this and pay off earlier. A large number of our customers do use Amigo loans for very short term borrowing and where they do they are paying around 100th of the APR that lenders like Wonga charge.

    One of the other things that payday lenders don't like to shout about is that most payday borrowers are very frequent users, many will have payday loans out constantly, taking out one to pay off another. Some people have been reported by journalists to juggle up to 7 or 8 at a time. We see borrowers like this every day and are able to massively reduce the APR they are paying and get them into a position where they can start paying off their debt rather than running up more. For them the comparison with payday loans is a very valid one.

    On the credit scoring point we don't credit score either the borrower or the guarantor. We do use credit checks to identify and asses affordability for both the borrower and the guarantor but that is done by one of us during a telephone interview before we pay out any loan. We don't let computers credit score people because we believe that people are a better judge of someone than a computer score. What we do is exactly what your local bank manager would have done up until computers took over and bank workers lost their ability to serve their customers like human beings.

    We're not perfect, very few companies are, but we're working to provide the best option for people who have been refused by banks. Being a guarantors on an Amigo loan is better than lending money yourself because you don't have to collect repayments or do without the money during the term, you help the borrower to build a good credit score for themselves and your credit score is not affected by late payments (as it would be if you took out a loan on behalf of a friend and then lent it to them). Being a borrower on an Amigo loan is better because, if you've been refused by banks, it's between half and one hundredth of the APR of the next best option available.

    James Benamor, CEO Amigo Loans

    Report on 21 August 2012  |  Love thisLove  1 love
  • TerryNation
    Love rating 1
    TerryNation said

    Sorry, I'm really ignorant on credit scoring procedures. Help me out here. So the guarantor. Computer credit scores are based on a set of data regarding the guarantors credit history. And you do telephone interviews. But isn't the result the same... a credit score? Be it a scored based on computer data or based on answers to credit worthyness questions. I guess what I'm trying to say is, how many more people are turned down by 'computer' credit scores than your 'human' credit scoring system?

    Report on 23 August 2012  |  Love thisLove  0 loves
  • Izzabar
    Love rating 0
    Izzabar said

    I am presently a guarantor with Amigo loans, the Borrower has refused to pay the loan and I am now liable for this loan. Amigo loans have no intention of pursuing the borrower, after all they are the ones with the bad credit rating, Amigo loans are only interested in getting their money, I am constantly harass at my work and at home. Amigo Loans has stated “If you pay the arrears we will stop contacting you at work” They have also suggested that my home maybe taken into account if this debt is not paid by me the Guarantor This is the real Amigo Loans. It is my view Amigo Loans empowers the borrower to become impassive and jolt their responsibilities.

    Report on 27 August 2012  |  Love thisLove  0 loves
  • James Benamor
    Love rating 8
    James Benamor said

    @TerryNation Computer credit scores are basically risk/reward profiles using electronically available information. Banks and payday lenders will crunch data like the area you live in, your payment history and electoral role data to see if they predict that you will be a profitable customer or not. This kind of profiling can be very efficient at generating profit but it has two flaws. Firstly it excludes millions of people who don't have enough history, or whose history doesn't paint a fair picture of their present situation. Secondly it encourages banks to lend irresponsibly to people who are already over indebted because customers who are heavier users of credit will generate extra income from charges and further borrowing in the future.

    Our model is much more basic and old fashioned. Whilst we use credit data to make sure someone is who they say they are and that they are not bankrupt, we base our decision on whether a borrower's friends and family trust them, and a detailed conversation about their income and expenditure. During the telephone interview we talk to them about how their finances will be affected by taking out the loan. This income and expenditure assessment can only come from a human conversation. There's no credit file that knows whether you are likely to change jobs in the next year or how much you spend on petrol each month.

    In answer to your question, our system doesn't accept loads more people than a computer credit score, it accepts different people. We believe we make better decisions, so we are able to lend to some people that banks wrongly won't lend to, but we wouldn't lend to a lot of people who banks do lend to.

    It's just about taking money back to how it was a few decades ago when things were more human and simple and there was more trust.

    Report on 30 August 2012  |  Love thisLove  1 love
  • Izzabar
    Love rating 0
    Izzabar said

    If you believe Amigo makes better decision than High streets banks why do their clients need to have friends or family with equity? I am now being told by Amigo loans as Guarantor my home is now at risk, This was certainly not discussed, and all paperwork for County Court Judgements does not apply to the borrower, nor does the threatening text messages “You have 12 hours to may payment””Earnings, Property Charging Orders or Bailiffs” Descent hard working people pay their the debts that’s the reason why high street bank don’t lend to people who are a risk. It is my view This Company preying on descent hard working people and borrow can just decide when it suits them to pay their debt, in my case Not.

    If we are quoting phase Please remember “Neither a borrower nor a lender be.” These famous words came from Polonius, Shakespeare’s chief counsellor to King Claudius in Hamlet. As Polonius gives some fatherly advice to his son Laertes, Shakespeare gives some timeless advice to us: Do not lend money to friends and family.

    P.s Amigo works on Sunday's got another text today.There appear to be no let up from this company, if the borrow refuses to pay!

    Report on 02 September 2012  |  Love thisLove  0 loves
  • Izzabar
    Love rating 0
    Izzabar said

    When people are desperate for money they will lie steal and cheat even from family and friends, Do you think the borrow cares, they have got what they wanted the money, apparently Amigo loans are not pursuing the borrower only the guarantor in my case Me. Why should the guarantor be solely responsible please remember the guarantor did not spend the loan money!

    At no point thought the process was it highlighted my home would be at risk. Would anyone be a guarantor if they knew the roof over the children’s head could being taken from under them due to other people’s debt.

    I notice your website has stated “our guarantor loans are completely unsecured”. However your company also have the same criteria as Amigo loans guarantors need to be a home owner! Would anyone put their home at risk or their loan company for another person's debt?

    Report on 03 September 2012  |  Love thisLove  0 loves
  • PeteClarke
    Love rating 4
    PeteClarke said

    Izzabar.

    I understand your point and I can not comment on Amigo Loans. I know that we do mention it to guarantors before the loan is finalised. Here is a basic example of how a personal loan can affect your property:

    If you got taken to court and are unable to pay your financial commitment a judge may put a charging order on your property, therefore if you were to sell your property any proceeds of this sale would go towards clearing your charging order.

    I do understand where you are coming from, which is why it is very important that you are able to afford the loan if the borrower was unable to. Any responsible lender would make sure of this.

    Please note the above is purely my opinion and does not serve as advice.

    Report on 03 September 2012  |  Love thisLove  1 love
  • justin case
    Love rating 2
    justin case said

    I was guarantor on my daughter's flat. If I hadn't done it she would never have been able to get one even though she could afford it. I knew that if she didn't pay I'd have to, dont agree with some of the comments about making them illegal, they're sometimes necessary for people that havent ever had anything on their credit files

    Report on 04 September 2012  |  Love thisLove  1 love
  • Izzabar
    Love rating 0
    Izzabar said

    Justin what you did your daughter is very admiral you one of the lucky ones, very few guarantors get away unscathed. If the borrower misses one payment the loan company in my case Amigo loans automatically take money out of your bank account, if you are on a budget this could lead to unauthorised overdraft fee. How do you know if the borrower has paid or not? I was told my Amigo loans to constantly supervise the account that’s just the beginning of the stress being put on to the guarantor, Then you start to get the constant threatening phone calls to the point where you are prescribed anti-depressant from your GP, Oh I forgot to mention throughout this process you are begging and pleading with the borrower to pay their loan but you are told “Nothing to do with me”, Then comes the threatening letters, This were you discover your home is at risk, Justin were you told your home would be at risk? This is the reason why the guarantor needs to be a homeowner, unscrupulous practice . This was never explained throughout the process, This is the real dangers of being a guarantor, The CEO of Amigo loans has stated “It is about trust” However would he put his company on the line, in my case over 35 year of knowing borrower. Trust doesn’t come into it. It is sheer lucky!!! That the borrower pays the entire loan,

    If anyone is thinking about being a guarantor please be aware your home is at risk if borrower doesn’t not pay.

    This statement need to be highlighted to everyone involved in the loan process.

    Report on 05 September 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    Justin, why did you become a guarantor for the loan for your daughters flat and not just take a loan out yourself and lend her the money?

    Report on 06 September 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    Izzabar, im very sorry to hear your story. It has been said many times on many forums, Amigo Loans have no interest in chasing the borrower when they default on loan payments. The loan is effectively with the guarantor. Basically you were sold a loan at 49% interest by your 'friend'.

    Keep a record of all contact from Amigo Loans. It may be possible that you could sue for harrasment.

    People, please understand. Read all thr comments here, including the CEOs. James Benamor window dresses Amigo Loans to be a caring company helping people out. The reality is it takes advantage of people who are in difficulty. For me, its very existence symbolises why this country is in such a mess.

    Report on 06 September 2012  |  Love thisLove  0 loves
  • justin case
    Love rating 2
    justin case said

    I did it because I wanted her to improve her credit rating, so that in the future she can get credit herself, basically.

    Also, I don't think taking it in my name would have encouraged her to learn how to deal with credit. I'd much rather her first proper experience of repaying large amounts of money was under my watchful eye.

    Report on 06 September 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    So she couldn't get a loan herself? Or a credit card? Or an overdraft?

    Sorry for the questions it just seems like a guarantor loan is a really expensive option to teach her to be credit worthy

    Report on 06 September 2012  |  Love thisLove  0 loves
  • James Benamor
    Love rating 8
    James Benamor said

    @Izzabar I'm sorry to hear that you feel you've been treated badly by us. I'd appreciate it if you could contact me directly at james.benamor@amigoloans.co.uk so that I can personally look into the complaints you are raising.

    Just to clarify where we stand on this:

    A guarantor is responsible if a borrower defaults. That's the reason that guarantors exist and the reason that Amigo Loans are able to charge 49.9% and not 4,000% like lenders like Wonga do.

    In a perfect world every borrower would pay and there would never be a need for a guarantor to pay. Unfortunately the world isn't perfect and there is a risk in being a guarantor. That risk is that the borrower will let you down and YOU WILL HAVE TO PAY.

    We don't like that any more that any one else. We'd love to never have to ask the guarantor for payments but it does happen some times. Not often, but some times.

    We're always clear about this, on the phone, in writing and on our website, such as on this page linked from our homepage; http://community.amigoloans.co.uk/answer-centre/question/view/what-is-a-guarantor

    The risk is really the same as lending the person money yourself. In fact we created a flow chart to help prospective guarantors decide whether being a guarantor was the right choice for them. It's also on our website here: http://www.amigoloans.co.uk/docs/Amigo_Loans_Why_Be_A_Guarantor.pdf

    Around £9 Billion a year is lent between friends and family in the UK. People lending to each other goes back to the beginning of time, and is bigger than every UK loan company put together. We don't think that all of those people should guarantor a loan instead but in some cases it makes a lot of sense.

    Standing as a guarantor can be better than lending money yourself as:

    - We handle the normal collections activity (we use direct debit, debit card, phone calls letters AND emails to collect from the borrower for the whole time that ANY payment is outstanding),

    - It's safer than lending yourself as we conduct a full income and expenditure interview with the borrower before we accept them,

    - It's more structured as we provide the legal framework which documents the agreements and responsibilities on both sides,

    - It's more constructive as we write back to all 3 credit reference agencies to show the borrower's payment history.

    We do the following to protect guarantors:

    - Before we allow someone to stand as a guarantor we conduct a full income and expenditure analysis interview with them, looking at their own debts and other commitments to make sure they can comfortably afford to make repayments if they ever have to.

    - Simple contract, pre-contract information and T&C documents by email and post, all explaining that you will have to pay if the borrower doesn't. Our T&Cs have even been approved by the Plain English campaign.

    - Telephone call, Email, text AND letter before payout all of which explain in simple terms that you will have to pay if the borrower doesn't.

    - The loan money is paid into the guarantor's bank account

    - The guarantor MUST give us a Direct Debit mandate AND a Debit card before payout and agree that we should use them to collect ANY repayment which is not made by the borrower AS SOON as it's missed (in reality the earliest we'd use these is 3 days after the payment is missed)

    - We make sure that we have both an active Direct Debit AND a back up debit card from the borrower to make repayments.

    - We never write back information on searches, the existence of or repayments of the loan to the guarantor's credit file.

    - We never add charges for missed or late payments so the most you can be liable for when we first ask you to pay is the amount that was originally borrowed, less the balance which has been repayed by the borrower.

    - Guarantors get access to 24/7 real time statements showing how payments are being made and how much is outstanding.

    - Guarantors get Email and SMS alerts as soon as a payment is missed.

    If you are a guarantor and the borrower flatly refuses to repay, and we can't change their mind we WILL ask you to pay. We'll continue to collect from the borrower separately and we will often take the borrower to court to recover the money, but unless the borrower pays we will also pursue you. You can't walk away from your responsibility as a guarantor any more than you could any other financial agreement that you make. If you could there would be no reason for us to ask for a guarantor in the first place.

    In less than 1% of cases, where we believe guarantors and/or borrowers are unwilling rather than unable to pay we do end up having to take guarantors and borrowers to court. In some of those cases, where a court orders the payment to be made but still no payment is made we will sometimes apply to the court for a charging order to be made on either the guarantor or the borrower's property. We have never and would never use that charging order to repossess a property. Your home is not at risk, but you will have to pay the debt when you eventually sell your property.

    Report on 06 September 2012  |  Love thisLove  1 love
  • Izzabar
    Love rating 0
    Izzabar said

    To Amigo loans At first I thought what a nice person willing to listen to the events that I have endured with this company, however as I continued to read your response I realised you are not interested as YOU HAVE NOT Listened to the main points, here they are in plain English passed by me:

    Why is my home continually used to threaten me both by Amigo staff and now your own Litigating Solicitors?

    Why is the Guarantor the only one to go to court after all, your own words we Amigo may often take the borrower to court? How often?

    Who made Amigo Loans God? As I stated “Guarantors are not told this! I did check out Amigo website which you pointed out yet again this site has been update why is AMIGO CUSTOMERS NOT ADVICED OF THIS AMMENDMENTS?

    Where did you get you stats from? After a little research I came upon this article “In November 2010, “More Than” researchers estimated that the total amount of unpaid loans between family members and friends in the UK is more than £44.6bn” I somehow don’t think that is 1% I then discovered Amigo Loans and sister companies appeared to have cornered the debt market:

    The cycle of debt Robbing Peter to pay Amigo:

    1 Apply for Amigo loan (Broker fee)

    2 Miss payment (This what Amigo want you to do)

    3 then comes the threatening telephone call. text messages, & letter from Amigo more charges

    4 Amigo then pass on borrower or Guarentor to a litgating solictors OMG Amigo owns solicitors company (More money for Amigo)

    5 Borrower/guarentors seeks debtline advice p.s This is also owned my Amigo !!! (More money for Amigo)

    6 Join debt management company to assist you with the debt created by Amigo low and behold Amigo also own this More money for Amigo 2 months fee to be paid before debt management starts

    so the cycle re starts

    Wow making money on real peoples miseries, what a money machine!

    P.S I wait to see how long it will be before this response is removed as the truth hurts does it Amigo.

    Report on 11 September 2012  |  Love thisLove  0 loves
  • Bladerunner1973
    Love rating 0
    Bladerunner1973 said

    @James Benamor, I would be interested to know your company's position on how you would handle a case where a borrower forged the signature of the guarantor and impersonated them to obtain a loan. Once the guarantor had reported the fraud to the police would you then stop your pursuit of the guarantor and chase the borrower and help the police bring them the justice or would your company pursue the guarantor relentlessly as you know it would be the only chance of getting any money back, even though you know the guarantor signature has been forged.

    As I already know the answer to the question I would just like to know how you would handle the case.

    Report on 11 September 2012  |  Love thisLove  0 loves
  • boomtingboom
    Love rating 1
    boomtingboom said

    It does make me laugh. Why agree to be a guarantor if you don't want to pay the money back and you are complaining that you have to pay the money back. A person comes to you and says will you be a guarantor and you say what does this mean and they say well if I don't pay the loan then you will have to pay it for me. When you agree to all this Amigo even ring you and make sure you understand what you have to do and if the friend of family member does not pay it then you have to pay it and there is no way to get out of it. They even take your bank details so that if the person does miss a payment then you will have to pay it. I don't see why you are all complaining about this. It is terrible that someone you trust has not paid the loan back to Amigo and now you are being put though this but if you don't want to be in this situation, then you shouldn't risk the situation. I would only ever do this if I trusted the person. Even then it would be hard for me to even agree to it.

    DONT PUT YOUR SELF IN THE POSSIBILITY OF BEING IN THE SITUATION IF YOU DONT WANT TO BE IN IT!

    Many thanks,

    A very happy Amigo loan customer.

    Report on 12 September 2012  |  Love thisLove  1 love
  • James Benamor
    Love rating 8
    James Benamor said

    @Izzabar, I am trying to look into the events around your case, unfortunately it's impossible to do anything more than talk generally unless you give me a way to identify you. Please, please contact me directly by email on james.benamor@amigoloans.co.uk . I do want to help.

    As I said previously we do use charging orders in a very small percentage of cases. We only do this when we have no other choice. We can only do this when a court decides that it's fair and legal for us to do this. We don't add interest whilst the charging order is in place. We have never and will never repossess a property. Your home is NOT at risk of repossession, but you will have to pay the debt when you eventually sell your property, unless the borrower has already repaid the debt.

    The way we use court action and charging orders is clearly explained in the pre-contract information AND our terms and conditions which are both sent to you before you become a guarantor and are available on our site. This has been the case for a number of years. The content of the Terms and conditions is approved by the Plain English Campaign. We couldn't think of another, better way to make sure it was crystal clear.

    Court action is something we try to avoid and is done on a case by case basis. In the vast majority of cases court action is taken against the borrower AND guarantor. I can't tell you why this hasn't happened in your individual case without looking into your case. To do that I need you to contact me.

    In answer to your points:

    1. Applying on our website http://www.amigoloans.co.uk means you are applying to us directly. We are a lender not a broker and we never charge fees for anything, certainly not to apply to us.

    2. Believe me we really really really don't want you to miss a payment. Why would we? We charge no fees at all when a payment is missed and from the first day you are in arrears we start to incur costs from having to write and speak to the borrower and guarantor. In your case I imagine we have lost hundreds if not thousands of pounds.

    3. We never charge when you are late paying your loan, we pay all of the cost of collection ourselves. We do call, write, email and text both the borrower and guarantor to remind them the payment is outstanding.

    4. We do not make money from taking anyone to court. It is an absolute last resort and something we only do when we have no other options available to us. We add no charges for the work we have to do to take anyone to court.

    5 & 6. We do not own a debt management company. The group which invests in Amigo (Richmond Group) did once invest in a debt management organisation however that investment was sold some time ago. Amigo has always recommended the non-profit CCCS to our borrowers who are in need of debt advice. In fact one of our current Board Directors is also a board director with the CCCS.

    Amigo is a completely independently run company. What we do is incredibly basic and old fashioned. We lend money to people and for every day that the money is outstanding we charge interest. Our interest is transparent and obvious. You can see how much we charge on the homepage of our website. Our interest is 49.9%, that's higher than companies like Halifax (29.9%) but it's almost 100th of lenders like Wonga (4214%). We lend flexibly so if you only borrow for 1 day you only pay 1 day's worth of interest.

    We don't use credit scores but we do look very closely at affordability and ask for a guarantor who trusts the borrower and is willing to pay the loan if the borrower doesn't. If you agree to be a guarantor and the borrower fails to pay YOU WILL HAVE TO PAY. We do everything we can to make that crystal clear. I just wrote that in capitals to make it even clearer to anyone else reading this.

    If a loan goes bad and neither the borrower nor the guarantor pays we lose money. A lot of money. We hate it when that happens and we do everything we can to stop that ever happening.

    There's no conspiracy here, no hidden agenda. We are a loan company that lends money and charges interest. If you owe us money we ask you to repay it, if you don't we do what anyone would do and remind you that you still owe it. If you don't pay it for long enough and we don't have any other option we ask a court to get the money back for us.

    Report on 12 September 2012  |  Love thisLove  1 love
  • Dollie07
    Love rating 0
    Dollie07 said

    Boom

    You are an Amigo customer  so you must HAVE ASKED a friend or family member to be a GUARENTOR and KNOWINGLY put them at RISK! SHAME ON YOU.

    I can honestly say hand on heart; I was not told by Amigo Loans my friend/guarantor would be responsible for my Loan

    YOU obviously can’t read as the website states Amigo Loans and the dangers of being a guarantor. It doesn’t state “Let’s start an Amigo loan appreciation club”. This website is highlighting the dangers to innocent people.

    YOUR ARROGANCE IS DISGUSTING

    Report on 12 September 2012  |  Love thisLove  0 loves
  • goaudi33
    Love rating 0
    goaudi33 said

    James Benamor, this is off topic but as you are activly responding to this thread I would like to make a point.

    I am a Mexican man living in the uk and I find the Amigo Loans adverts unbelievably racist. Your stereotyping of Mexicans is offensive to me. Please tell me you intend to rebrand soon.

    Report on 12 September 2012  |  Love thisLove  0 loves
  • Scott @ Amigo
    Love rating 0
    Scott @ Amigo said

    Hi goaudi33,

    I'm sorry if you've taken offence to the Amigo Loans advert. It wasn't our intention to offend anyone.

    Scott (Amigo Loans Marketing Team)

    Report on 13 September 2012  |  Love thisLove  0 loves
  • goaudi33
    Love rating 0
    goaudi33 said

    Scott, I asked the question whether you intend to continue or rebrand?

    http://www.bbc.co.uk/news/world-latin-america-12361790

    Report on 13 September 2012  |  Love thisLove  0 loves
  • boomtingboom
    Love rating 1
    boomtingboom said

    @Dollie07

    Who do you think you are saying to me the words 'shame on you'. I was a guarantor for somebody actually and it all went fine. Unlike all you idiots who are being guarantors for people who you obviously cant trust that much because they screw you over and don't pay so then you yourselves have to pay. I was a guarantor for somebody who I trusted and I said I would do it so there credit rating would of improved. This was a few years ago and her credit rating is so good now that she is borrowing from banks and doing really well her self.

    Your spelling and punctuation is a disgrace!

    Report on 14 September 2012  |  Love thisLove  0 loves
  • boomtingboom
    Love rating 1
    boomtingboom said

    Check mate.

    Report on 19 September 2012  |  Love thisLove  0 loves
  • SILVERCAT
    Love rating 0
    SILVERCAT said

    Two days ago I submitted a loan application to Amigo, and after a "ten minute" financial telephone grilling - that probably took nearer forty - it was confirmed that my part of the agreement was completed satisfactorily with the loan amount requested being acceptable.

    I knew they would have no reason to decline my guarantor, so spent the best part of my waking hours over the next couple of days thoroughly researching used cars, emailing scores of questions, and finally coming up with an appropriate shortlist.

    Amigo's relevant forms were duly electronically signed and returned by both my guarantor and I , then this evening, two days on from my thorough phone grilling, a call came through to say my initial 'advisor' had made a mistake and the loan amount had to be reduced from £2000 to £1500!

    What's so annoying is the fact that during that first call, at one point I had actually been willing to lower my request to £1500, but then, following a recalculation, was ASSURED that the original request for £2000 was perfectly in order.......

    Report on 01 November 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    James Benamor and Amigo loans justify making ALOT of money from the venerable and uneducated by saying they are cheaper than payday loan companies and a better option than banks. Just please understand 2 things..

    James Benamor owns a payday loan company called FLM Quick.

    The money Amigo Loans pays out is from millions that are borrowed from the very banks he says he 'detests'. Believe me, hes not borrowing at 49% APR.

    Report on 26 November 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    ...and I couldnt agree with SOSFinance more, Amigo Loans are so much worse than payday loan sharks. There are guarantors being duped, threatened and black mailed out there and Amigo should be held to account. Disgusting company.

    Report on 26 November 2012  |  Love thisLove  0 loves
  • harry1973
    Love rating 0
    harry1973 said

    Justin case is a classic example of The Richmond group pretending to be a customer. Its all quite funny really. The amount of time and effort they put into hiding, deleting and removing negative feedback from the web is staggering. At least 1 person is employed to purely do this. If only they put as much time into improving the company.

    Report on 29 November 2012  |  Love thisLove  0 loves
  • harry1973
    Love rating 0
    harry1973 said

    James Benamorrals - You keep comparing Amigo loans to same day loan companies. You give the impression you find them immoral however you are CEO of FLM quick which when I last checked is a same day loan company?

    Report on 29 November 2012  |  Love thisLove  0 loves
  • SOSFinance
    Love rating 0
    SOSFinance said

    @harry1973 you're right my comments just got removed from here. All I did was provide another relevant link to Money Saving Export forum thread called "Amigo / FLM Loans - Guarantors Please be careful!!": http://forums.moneysavingexpert.com/showthread.php?t=4326805

    Let see if they get it removed again...

    Report on 17 December 2012  |  Love thisLove  0 loves
  • TerryNation
    Love rating 1
    TerryNation said

    I feel it is very serious to accuse lovemoney.com to UNJUSTLY moderate their own forum. Basically, you are saying that this forum is BIASED and dictated to by subprime loan companies (partically Amigo Loans). This of course would undermine their whole website

    Can a lovemoney moderator please post their reasons for removing these members posts?

    Report on 20 December 2012  |  Love thisLove  0 loves
  • Porsche1960
    Love rating 0
    Porsche1960 said

    I am a guarantor for a friend loan and I have been away and just got back, I have noticed that Amigo took out February and March payment, today I went round to my friend and saw that he too has paid February and March. Tomorrow I am going to scan our bank statement and get them to cancel the loan, as far as I am concern they have broken the contract by taking extra money for no reason from my account.

    I am going to take this to court and get the loan cancel and full rebate of any money that I have paid. I think the publicity will serve as a warning to others.

    Report on 06 March 2013  |  Love thisLove  0 loves
  • SOSFinance
    Love rating 0
    SOSFinance said

    AVOID - Amigo Loans are worst that loan sharks! I found this on a public complaints board website:

    "I used to work for amigo loans and the tactics they use are terrible. They will call guarantors over and over. They even told me to tell a guarantor that the courts would take his cats if he didn't pay the loan repayments. James Benamore is a vile man and even sacked his own father from a position just so he could make a department redundant due to the companies negligence of paying loans out to the wrong people so that directors could hit big bonuses . All they care about is money and they even employ people to hit targets and then find any reason to sack them in their probationary period so they don't have to employ them after they have hit their targets. In all I'm glad I'm out of there. And if anyone is even thinking about getting a loan from these sharks then u deserve everything u get after reading all of this" ...and that's just from the inside.

    The BBC have already decribed James Benamour as 'making a fortune from misleading people over loans!"

    Report on 26 April 2013  |  Love thisLove  0 loves

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