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Ten Credit Card Pitfalls

Harvey Jones
by Lovemoney Staff Harvey Jones on 21 January 2009  |  Comments 24 comments

Don't fall for these ten dirty credit card tricks!

There are plenty of reasons to really, really dislike banks right now, and I'm just about to supply you with another 10.

Only 10, I hear you ask?

That's right, just 10 today, because I'm only writing about one small part of their operations: credit cards.

Banks and lenders are a slippery bunch, but they really excel themselves when it comes to the small print on your plastic.

Here are 10 of their favorite tricks, and how to avoid them. You may already be familiar with many of them, but can you guess them all?

1. Raising APRs.

What's the APR on your credit card? If you're anything like me, you won't have checked since you took it out. Card issuers pay much closer attention, and boost their bottom line by sneaking their APR upwards, even if base rates are hurtling down in the opposite direction. The average APR crept up from 16.8% to 17.7% in the last 12 months, Defaqto tell me. That's almost 12 times base rate - until recently it was four or five times. Check what your cards are charging, and be prepared to switch.

2. Minimum repayments.

If cash is tight, it's tempting to repay only the minimum each month. Your card provider won't complain - in fact, it will be delighted, because it can take years, or even decades, to clear even relatively small balances, and cost you a stack of interest. So pay your debt down as fast as you can.

3. Foreign extras.

I used to blithely flash my Visa and MasterCard on holiday, until I discovered how much it was costing me. Most credit card issuers charge a foreign usage loading on spending, with the average fee creeping up from 2.65% to 2.82% over the past 12 months, Defaqto say. Plus you can pay a further 3% if you withdraw cash - withdrawing £100 could cost you £5.82. Now I use my Nationwide credit card, which charges nothing for overseas spending. Read Five Fabulous Credit Cards To Use Abroad for more info.

4. Balance transfer charges.

Even when banks play nice, you have to keep your eye on them. 0% balance transfer cards were so popular, issuers slapped on a 2.5% or 3% transfer fee. But fair play, balance transfers cards are still a great deal. At 2.98%, Virgin Money charges £29.80 for every £1,000 you transfer, but then you pay no interest on that money for 16 months. Transferring £1,500 would cost you £44.70, but save £338 in interest, compared to a card charging 16.9%. Total saving: £293.30.

5. Negative Payment Hierarchy.

But there is a catch. If you use your balance transfer card for purchases, your monthly repayment will go towards clearing your transferred balance (which doesn't attract interest), instead of your purchases (which attracts interest at the full rate). So the interest on your purchases builds up, month after month, and you won't start paying it down until you have cleared your balance. The solution? One of these cards for your balance transfer, and one of these for new purchases.

6. Default penalties.

If you miss a single monthly repayment you pay a penalty of around £12 and get a black mark on your credit record to boot. Set up a direct debit to cover the minimum repayment, or better still, do what I do, and clear your entire balance by direct debit every month - if your issuer will let you.

7. Interest-free days.

Credit card users assume they get 56 interest-free days on purchases, but issuers increasingly flout this unwritten rule. The average maximum interest-free period is down from 54 days to 52.6 days over the last 12 months.Virgin only offers 50 days, Egg Visa 45 days, and wait for it, Lloyds TSB Advance MasterCard grants zero interest-free days. That means you start paying interest from the moment you buy. If you have this card, cut it up now and clear the balance forthwith.

8. Cash advances.

Withdrawing cash on your credit card is financial madness, except in an emergency. You typically incur a cash advance charge, up from an average 2.62% to 2.74% in the last 12 months, plus hefty interest from the date of the withdrawal (even on a 0% card). Halifax All in One MasterCard charges a crushing 27.95%, while Lloyds TSP and Barclaycard charge 27.9%. That's gotta hurt.

9. Payment protection insurance (PPI).

As if credit card issuers didn't already have enough ways to whip money from you, they also try to flog you over-priced PPI as well. This typically costs around £120 a year but contains little protection, and plenty of exclusions.

10. Sneaky charges.

Credit card issuers don't just hike their APRs, but their cash withdrawal fees and interest rates, foreign usage charges, PPI premiums and balance transfer fees as well. You've got to keep a constant eye on them to avoid being diddled, and you really shouldn't have to.

So that's it, 10 reasons to suspect the banks and anybody else who offers you a credit card. And don't even get me started on store cards..

Compare credit cards at Fool.co.uk

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Comments (24)

  • thosefoolythings
    Love rating 0
    thosefoolythings said

    11. Credit card cheques...

    Report on 22 January 2009  |  Love thisLove  0 loves
  • Jazzyalec
    Love rating 0
    Jazzyalec said

    At last, I thought seeing the title of this article, Motley Fool is getting back to normal and helping subscribers.

    And what do we get? Another plug for these "gangsters" at Virgin Money/MBNA.

    I was late by several days, in error through illness, paying £25 and I lost the last 5 months of my balance transfer and got charged a whopping 29% on my balance. I phoned customer services and got a "rules is rules" type of answer from the guy I spoke to.

    It is clear from previous postings I am not the only one.

    These people are shysters and Shylocks and it does Motley Fool no credit in continually recommending them

    Report on 22 January 2009  |  Love thisLove  0 loves
  • pildash
    Love rating 0
    pildash said

    I too was stung by MBNA. I made the fatal mistake of drawing out £200 cash, as this was my credit limit. ( I rarely use cards).

    Of course, the cash withdrawal fee was added instantly, not at the end of the month as I thought it would.

    So I incurred an over limit penalty from day 1, as well as the daily interest payments. I fully intended to pay off the full balance at the end of the month, i,e £200 but to my horror I actually owed £224.

    I paid this off in full, only to be sent another bill for £14 the following month.

    HOWEVER, when I rang MBNA to complain and cancel the card, they did refund and waive all the charges, so hats off to them for that. BUT be aware folks, it's a minefield out there!!!

    Report on 22 January 2009  |  Love thisLove  0 loves
  • finnol49
    Love rating 22
    finnol49 said

    Don't forget if you buy foreign currency on your credit card, the banks charge you as if you had withdrawn cash from an ATM. Because of negative payment hierarchy, you will pay interest on it until you have cleared your balance.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • flying4fool
    Love rating 0
    flying4fool said

    My card is with CapitalOne, they have just put their rates up for purchases, balance transfers & cash advances to just over 32%, plus they charge an annual fee of £18. They blame this rise on the current economic climate (lowest interest rates ever!)and bad debt. As I pay off my balance in full each month i'm not worried, but it seems that they have hiked the rate up so that if I don't clear it, they will be raking it in - 2 to 4% from the retailer, then 32% interest from the purchaser. I think I'll start my own Credit Card Company

    Report on 22 January 2009  |  Love thisLove  0 loves
  • potblack
    Love rating 0
    potblack said

    There's only one advantage for credit card use, insurance if the purchase over £100 fails; then pay it off when you feel it's OK. Use Debit cards otherwise.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • piglet1907
    Love rating 0
    piglet1907 said

    I've also just had the letter from Capital One about the interest rate hike. Fortunately I don't have an outstanding balance on the card, and I will be cancelling it from today. What a rip-off rate!

    Report on 22 January 2009  |  Love thisLove  0 loves
  • YiamCross
    Love rating 0
    YiamCross said

    potblack- Cashback/points

    We use a Tesco card because the points buy us RAC membership and Merlin group annual passes for the kids. We have 4 kids & live close to Chessington world of adventures and Thorpe Park so these really are worth quite a bit to us.

    Of course this would be a very expensive exercise if we didn't settle the account in full every month.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • icehockeyboy
    Love rating 0
    icehockeyboy said

    Twice in the last 12 months I have used two cards for mail order purchases, that I have not used in a long long time, and both had a zero balance.

    A direct debit had been set up when I first had the cards, and didnt pay a second thought to it when I made the recent purchases.

    I think you know where this is going, despite the fact I had not cancelled the direct debits, it appears that if they lie dormant long enough, they "disappear"

    The crux of this is that the card suppliers, MBNA, and Capitol One, stuck me with a non/late payment fine of £12 each, and it was only after I had received a letter from them that I was aware of it.

    Obviously I contested the unfair charge, as I had not cancelled any DD, so why should I be penalised!

    They both refunded the charge, but one not overly helpful woman in India, (I ask why I get put though to there, when Capitol One is based 7 miles from my house?)

    Anyway, she said it would go against my credit rating, and that they would stick me with another charge if it happened again!

    Another call to them to point out to the idiots that it wasnt of my doing, or indeed my fault, appears to have sorted it out....until the next time! I believe the threat of closing my accounts could have helped!

    As for APR's increasing, Ive just had notification that my Amex Platinum credit card is being upped tp 18.9 !!!! Why???? when the base rate is the lowest its been in absolutely ages!!!!!

    Just beware, if you have a dd set up on a card that you havent used in a couple of years, check with your bank to see if its still in place and active. Even the card people told me my dd was active at their end, but a call to the bank confirmed that they didnt have a working one, despite the fact I hadnt cancelled it!

    Report on 22 January 2009  |  Love thisLove  0 loves
  • cutehoore
    Love rating 0
    cutehoore said

    I am begining to believe you are supported by virgin MBNA .. as my comments regarding their rip off tactics this morning have not appeared..

    Report on 22 January 2009  |  Love thisLove  0 loves
  • marilynn1
    Love rating 0
    marilynn1 said

    as i said yesterday how come barclaycard can charge me 29.8% on a credit card, i did have a low rate until the debt was paid then i was late a couple of times and they cancelled it for the one i have now. It's all very well to say change it for a 0% balance transfer but this is impossible for me to do. stuck it seems!

    Report on 22 January 2009  |  Love thisLove  0 loves
  • speedfriend
    Love rating 0
    speedfriend said

    I agree with a lot of comments that credit cards in the UK seem to be set up to catch you out with penalty charges if you do something wrong. But in fairness, you should know the terms when you sign up for them, how upset would you be if your company paid your salary late because somone forgot or was ill, and you had direct debits that then bounced. It's the same principle.

    As for why to use a credit card, well the biggest reason is that it is substantially safer than a debit card as anyone who bought wedding gifts for people in the Wrapit Plc debacle will know. I got refunded the money I paid by my credit card company whereas other friends who paid by debit card will never see it again! Plus I get cashback! So as long as you are careful and set up a debit order for well before your payment date, they are far better than using a debit card.

    As for rates going up, when the base rate is the lowest ever, credit card funding is seen as substantially higher risk than in the past (when the risk was not been properly charged for). In fact, depending on the credit card provider 7-15% of balances end up being provided for, so in a simplistic way you need to chrgae at least that amount over your cost of funding before you make any return. So if a bank is charging base + 2% for a 70% LTV mortgage, it should be charging base + 10-15% for an unsecured credit card debts depending on the client.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • irenevassi
    Love rating 0
    irenevassi said

    Something that happened to me three times in the past year or so with Virgin Money card issued by MBNA was that they changed the payment date, moving it forward in the month each time. I have a thing setup on my laptop to remind me when I have to pay what bills. As a result I was late and charged £12 late fee. The previous two times I called customer service and had the fee refunded.

    The last time though, which was this January, they wouldn't budge.

    Now I personally thing this is a dirty trick used by MBNA to get money, as I am sure I am not the only one that was late because of them changing the due date (from Jan 9 to Jan 6; and my payment arrived Jan 7).

    I have since closed this account.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • 51mac
    Love rating 0
    51mac said

    CapitalOne also display a stinking attitude towards this rate hike, which also has an effect on the amount of minimum payment for those who can't settle up in full each month. On the back of their letter they tell us how to proceed if we don't want to accept this change in rate. Either pay off your whole balance before a date they have determined (20th february) and then go away, close your account and cut-up the card; or if you can't settle the whole balance, carry on paying at the current lower rate, but don't use the card for any new transactions, and when you've settled the debt, then cut up your card, close your account, and go away! So their attitude is 'take it or leave it, we don't care - no thanks for the loyalty as a customer, and the interest we've already paid.

    So, please don't all think that threatening to close your account matters one jot to these megaliths - they don't give a hoot.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • Jennyhart55
    Love rating 0
    Jennyhart55 said

    The Marks and Spencer &More card run by the HSBC - If you don't pay the whole of the balance by the due date you are charged interest on your balance on recent transactions to that date. They are also guilty of the payment hierarchy - my advice use it for travel money instore only.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • Paula21666
    Love rating 0
    Paula21666 said

    Although I am happy with my Nationwide Credit Card, I did have an incident over the Christmas period.

    My statement arrived on Christmas eve, which I wrote a cheque out for the outstanding balance (I pay it off in full every month). However I put the cheque in the post probably on about the 27th Dec, which obviously took its time getting to the processing Centre.

    The date that it was due was 1st January, my payment was processed on 2nd Jan. They then charged me with a late payment fee!!!

    I rang them and after a short discussion, they agreed to refund the fee. It wouldn't have been so bad but my statement was only for £19.00 anyway.

    They dont appear to have taken into consideration the fact that the statement arrived a week late, Christmas post and the fact that they were closed on New Year's Day.

    I have now completed the have the balance taken directly from my account by direct debit.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • rankersbo
    Love rating 0
    rankersbo said

    I realise that any of us can slip up.

    But I also find it incredibly rude and belligerent not to accept the consequences of our actions.

    We all do stupid things from time to time, and it is to our credit if we acknowledge it.

    Don't get me wrong, I'm human too, I'm as guilty of not being polite enough to acknowledge where my own stupidity is as much a contributing factor in my losses as over strict rules and regs.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • UnionGirl
    Love rating 0
    UnionGirl said

    Anyone with charges on credit cards should do what I did and claim them back via the small claims court procedure.

    Although the bank charges claims are on hold you can still claim for credit card charges.

    I have now cleared all of my credit card debts and have only kept one which I now pay off in full every month.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • petethegas
    Love rating 0
    petethegas said

    I experienced the same treatment with MBNA having missed paying off the balance on one occasion in 18 years due to the bill being filed incorectly .

    A £12 penalty plus £18 interest, phoned and was told hard luck 'rules is rules'.

    I wrote to appeal and was subsequently reluctantly refunded the penalty.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • WillyEckerslyke
    Love rating 0
    WillyEckerslyke said

    Piglet made the point that he/she would be cancelling the Capital One card. NO NO If you have a Cap One card and don't have an outstanding balance on it, KEEP IT as Cap One cardholders can get FREE monthly checks on their Credit reference. I only use my Cap One for small purchases that I am 150% certain can be paid off when due but I get a notification every month that either there has been no change to my credit details (usual) or that there has been a change (only once and that was expected)

    Report on 22 January 2009  |  Love thisLove  0 loves
  • joannakd
    Love rating 9
    joannakd said

    My tip is (and I am waiting for the Fool to ask me to write a cost-efficient way of life)....

    ...assuming you get paid on the 1st of the month (or thereabouts), then move all of your statement due by dates including mortgage, utilities, phone, mobile, credit cards, etc to the end of the month.

    Therefore, move all your salary bar from everyday cash into a "higher interest easy access account" (usually e-savings).

    Then once a month, say, 25th, transfer the money back into the current account and pay all of your bills (or await DDs).

    When interest rates were at 5% or so, I was able to generate £50 per quarter from this higher-interest account simply by moving cash in on the 1st and moving cash out on the 25th of the month (ish)....

    Takes a few minutes each month....

    NB: I know rates have dropped but you can still get about 2-3% better than a poke in the eye with a sharp/blunt stick !

    Report on 22 January 2009  |  Love thisLove  0 loves
  • jfuller105
    Love rating 0
    jfuller105 said

    Willy Eckerslyke - can you please clarify your comment about free credit reference checks for Capital One card holders? I was not aware of this, and currently subscribe to Experian (creditexpert.co.uk ) for 5.99 a month. Their service is great, but if I can get the same for free....

    Secondly, heres a naughty trick that MINT have played. They offer an interest free balance transfer for several months, with a 3% charge (which is reasonable in my opinion), yet from day one they are charging over 20% APR on that 3% charge. Okay, so the charge on £2000 is only £60, but I still object to paying interest on that £60!

    Report on 22 January 2009  |  Love thisLove  0 loves
  • TheBankManager
    Love rating 0
    TheBankManager said

    I never bother to look at my APR...I simply don't care!

    I get my bill, sight the payment date, set up a reminder in Outlook and then pay the whole balance off, 4 working days beforehand by BACS.

    Where's the problem?

    I use the card companies and NEVER let them use me, so I maintain the upper hand and take their money off them at 0% before the payment due date.

    Similarly I agree with 'thosefoolythings' about the nastiest things on planet earth - credit card cheques.

    As soon as I get them, I feed them to my shredder.

    Report on 22 January 2009  |  Love thisLove  0 loves
  • EastExpert
    Love rating 30
    EastExpert said

    OK, I'll share my ways of dealing with these guys.

    I have Tesco old-style MasterCard that gives me 1p in points for every £1 I spend in Tesco, or .5p for every £1 spent elsewhere. I use it for payments within the UK.

    Then I have a Nationwide VISA Gold (don't know the APR now, don't need to). I use it for all purchases abroad and in duty-free shops.

    I use my Nationwide VISA Debit only for occasional cash withdrawal (I hate cash, but sometimes you just need it for some Stone Age shop "sorree wee dunnae accepte cardas"...) AND for getting my travel money when going overseas -- much better than be had by getting "travel money" from Travelex and the likes.

    Also, rarely, I use it instead of Credit Cards to avoid 2-3% surcharges by greedy Estate Agents and Travel Companies (3% of £2000 is £60, no easy money!).

    Now, what about payments?

    * I have transferred all my payouts within roughly 6 days. That's Direct Debits for utilities and Credit Cards Payment Due dates.

    * Now once the (online) statements from all Credit Cards have arrived (I know the date), there is a SINGLE reminder in my Outlook. I go to my card accounts, and start taking Payment Due dates for this months, and amounts.

    * Then go to my Current account, and set payments for all Credit Cards at once (Nationwide supports delayed payments). I copy/paste amounts from Card web interfaces, as I don't want any chance of human errors (I paid once £300 more than needed and incurred disruption in cash flow). I open my calendar and for each card, I count back 2 more WORKING days from Due date than I know is needed for the payments to come through. That will cover potential bank outages.

    * Then, as payment times come, I can just forget about it. It will be paid on time, always. The Bank Managers (not TheBankManager, mind you :)) can bite their nails, getting exactly ZILCH from me. I get my credit history.

    That's basically it.

    Report on 27 January 2009  |  Love thisLove  0 loves

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