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Contactless payments: the end for cash?

Rebecca Rutt
by Lovemoney Staff Rebecca Rutt on 22 September 2012  |  Comments 24 comments

With the sudden rise of contactless technology, both through your cash card and mobile phone, how long will it be before we rule out using cash altogether?

Contactless payments: the end for cash?

The first time I found out my card was contactless was when I was buying coffee and realised when I left the café that I hadn’t put in my pin number.

This was about six months ago and now I use it about once a week. Contactless payments, where you pay for something with your card but don’t need to sign or enter a PIN, are becoming an ever more popular way to make purchases.

In fact the technology is being produced at such a fast rate that in the next year 44% of retailers will offer in-store payment points, according to MasterCard.

This means that we will soon be able to use contactless cards or even their smartphones to make purchases in almost half of high-street stores.

How does contactless work?

Whenever you buy something and pay with your card you now have the option in most shops to use the contactless element of the card, so long as your card has that capability.

Certain debit, credit and prepaid cards can be used in this way for purchases of anything up to the value of £20. It’s been designed to make paying for things easier and quicker as the transaction time is much shorter if you just swipe your card, rather than writing out a signature or typing in a PIN.

ContactlessWhen you press your card to the card machine, the money is automatically debited from your account or added to your credit card bill. Most new cards are now issued with the contactless technology - you can tell because there should be a contactless logo on it, like the image on the left.

Where can I use it?

The number of retailers where you can use this technology is growing all the time. While it mainly includes cafes such as Pret a Manger, Caffe Nero, Subway and Eat, some larger retail chains like Tesco, Boots, Ikea and Clintons are also getting on board.

Is it safe?

Credit card firms claim that contactless is just as secure as chip and pin technology. If unusual activity is detected, the user will be prompted to enter in a PIN.

The fact that the card doesn't actually leave your hand when you make your payment makes it more secure too.

How do I get one?

Most new cards will automatically have this technology installed. If not, you can call your provider and ask for a new card to be sent out.

Contactless on your mobile

As well as using your cash card to pay for things with contactless technology, you can also now use your mobile phone to do a similar thing, thanks to the two schemes below:

Barclays PayTag

Barclays was the first to launch its contactless service, Barclays PayTag, back in April.

It’s a tiny plastic tag which you can stick on your phone (or anywhere with a flat surface), and it includes the same technology as contactless cards. This is then held over the card machine and the payment goes out in the same way. It’s free to use and although it’s only available to a small group of Barclaycard customers at the moment, it soon should be open to all of them.

Read Barclaycard PayTag: new way to pay with your mobile phone, no matter how old! for more.

Orange Quick Tap

You can also use Orange Quick Tap to pay for things with your phone. This works again by tapping your phone on a card machine and the money goes out. However, the technology isn’t available to everyone and to use this you need a phone such as the Samsung Galazy S3, which has the Quick Tap technology already in place.

The difference with this service is you need to add funds to a mobile payment account before you can start making purchases. You can add anything from £5 to £100 using a MasterCard or Visa debit or credit card.

Using your mobile to transfer money

Transferring money between bank accounts is something I used to only ever do when I was at my computer with my card reader. Now it’s a lot easier and with a tap of a button I can access my account from my phone and do this instantly.

There are quite a few systems around for this such as O2 Wallet, the Barclays Pingit app, Google Wallet, and PayPal.

These work by letting you transfer money between accounts, pay other people, and shop – all from your phone.

What do you think? Is cash on the way out? Will we all be adopting contactless payments in the future? Let us know your thoughts below.

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Comments (24)

  • msknight
    Love rating 31
    msknight said

    There seems to be a backlash against things like unreasonable processing fees for card transactions and the like. Also, Oop Nawf cash has a long tradition because it is flexible and almost untraceable.

    Contactless will just be another gimmick. Recently proof of concepts were brought to light where simply by bumping with a contactless phone, the crooks had complete control of it ... not quite that straightforward, but you get what I'm saying - http://www.theregister.co.uk/2012/09/21/android_nfc/ - I mean, who's going to get their phone out of their pocket and enter a menu structure that enables the contactless system, before they actually present it to the terminal? You might as well get out your purse and hand over a note ... or two at todays prices.

    In these days of austerity cutting the cost of transaction processing seems the obvious way to generate more revenue. Could we see signs on shop windows, "No transaction fees for cash." ?

    Even my handbag has an RFID safe pocket. Signs of things to come.

    Report on 23 September 2012  |  Love thisLove  1 love
  • realitywins
    Love rating 60
    realitywins said

    How can a card which requires no identification other than having the card be secure? Anyone could use it without authority if they found, borrowed or stole it.

    Report on 23 September 2012  |  Love thisLove  2 loves
  • TheWizardOfUzz
    Love rating 10
    TheWizardOfUzz said

    I don't like this, I don't like it at all. It takes no time at all to take £20 out of your pocket, purse or wallet why on earth does this need to be sped up?

    This will undoubtedly result in more and quicker profits for the retailers but will we see corresponding reductions in prices? I think not.

    As for the idea that something unconfirmed by the user being secure in any way at all - it is laughable.

    If my new cards cannot have contactless RFID technology removed I will us cards that can. Or, here's an idea, use money.

    Report on 23 September 2012  |  Love thisLove  2 loves
  • windra
    Love rating 6
    windra said

    I have a contactless debit & credit card which i've only used contactless a few times, however I think it is a great idea.

    The low purchase limit means that it is no less secure than having your wallet stolen with a £20 note inside, however drop your purse and your unlikely to ever see that cash again whereas with a credit card you can cancel it straight away, and the likely hood of some Samaritan handing in your purse, but taking the cash first is less likely.

    I am really looking forward to society become cash free, I find it a huge inconvenience that I have to go and find a cash machine to keep cash in my purse for those frequent occasions when cash is needed and then being embarrassed when you need to pay for some small item but don't have any change. In my day to day travel, I rarely pass a cash machine without having to go out of my way and I think i've been to my bank about twice in the past year, and only because i've had to cash a cheque.

    We pay for all of our shopping at Sainsburys with a gift card as pre-purchasing saves us 5%, this is PIN free and I don't in the slightest feel scared of carying around this card in my purse. In my opinion chip and pin has lulled everyone into a false sense of security, if someone found your credit/debit card and you havn't set up extra security, they can splash out easily online there and then via their mobile.

    Report on 23 September 2012  |  Love thisLove  0 loves
  • CuNNaXXa
    Love rating 362
    CuNNaXXa said

    There is one great issue with contactless technology, and that is of verification. Throughout recent history, all card payments have needed to be verified, such as signing the imprinted transaction slip, or entering a four digit PIN.

    Cash has intrinsic value, but a card is only a reference to cash, so needs verification.

    Now, our lovely bankers may say that contactless technology is as safe, or safer, than the current system, but they are wrong. If I acquired a contactless card I could use it until the funds have been depleted, without challenge by a retailer.

    Reminds me of the BMW scenario, where you can acquire a key from the internet, then steal any BMW (within a production period) you like, with very little effort on your part (just smash the window and you are away within a few minutes).

    The system should be making it harder for crooks to get hold of our money, but it appears the system wants to make it easier.

    So, how will they now steal our money?

    Let's have a guessing game.

    1) Obviously, pick pocketing is the simplest form of theft, and may allow the thief to buy themselves a cheap coffee or two before you realise your card is missing.

    2) Fake Contactless Pay Points. Thieves can already record PIN numbers and skim card details using high tech devices they attach to cash machines, so creating false Contactless Pay Points to record your details will be a cinch. In fact, the fake Contactless Pay Point will probably piggy back a real point, so allowing your genuine transaction to go through, then allowing the crooks to process further payments without the need for verification.

    Recent news about one of the CHIP and PIN handset manufacturers shows that our money isn't safe in the hands of those trusted to protect our money. Being able to reprogram a handset to record and reveal all those PINs is a security concern they SHOULD HAVE anticipated. So, what loopholes will the current bunch of wallies conceived to allow the thieves to steal our money?

    After all, if they are charging us a transaction fee every time we spend, shouldn't they be responsible for the security of our cash, and not introducing additional holes for thieves to abuse? It is like going to a BMW dealer to buy a £40,000 car, only to discover five minutes after parting with the cash that someone has got into your brand new car with a blank key, and reprogrammed the key using a back door that BMW introduced. What is even worse is when they tell you that it is YOUR fault for losing your cash, or car...

    Report on 23 September 2012  |  Love thisLove  1 love
  • GrannySandi
    Love rating 7
    GrannySandi said

    windra

    Do you use a Sainsburys gift card? I am very interested in saving 5% but can't see anything on their website about this.

    Report on 23 September 2012  |  Love thisLove  0 loves
  • MK22
    Love rating 140
    MK22 said

    It seems to me that there is nothing inherently wrong with contactless payments, BUT. As CuNNaXXa has pointed out, before I am prepared to use this generally, the banks will have to accept liability for loses/fraudulent usage as it is clearly not technically that secure. Fortunately the provider from whom I have a contactless card actually does that. But you need an audit trail, so no use without a receipt. And NO fees, indeed I ought to be given a discount for using it as there is no "counting" of cash nor banking requirements.

    Report on 23 September 2012  |  Love thisLove  2 loves
  • marram
    Love rating 46
    marram said

    I don't like the idea of contactless cards without any further verification.

    @windra, even when I use my debit card online I have to put in further verification from my bank security details, (this was required by my bank, called 'verified by Visa'), so how can anyone splash out online?

    I always carry a little cash with me, becuase wherever yu go you will find that they won't accept a card for less than a certain amount (usually £10) and I refuse to buy something I don't need just to make up the money. If I were ever asked to pay to process cash I would just walk out. Plenty more fish in the sea...

    Report on 23 September 2012  |  Love thisLove  0 loves
  • Aitken B
    Love rating 109
    Aitken B said

    1 This will hand the banks even more power over our lives and once cash has become unacceptable (like cheques now) the transaction fee will rocket.

    2 Just as secure as chip & pin - so not secure at all then.

    3 It will make the pick pocket obsolete as all you will need is an RFID reader and to get close to the card/chip, say in a queue, train, bus, lift etc, and bingo the criminal wll have all the data (s)he needs to steal your money.

    4 By demanding all the data Big Brother (HMG) will be able to track you and all your activities and ultimately, by controlling your use of the card, control you. Just what they wanted with ID cards. Think this is fanciful? Do you want to take that chance?

    Report on 23 September 2012  |  Love thisLove  2 loves
  • Mike10613
    Love rating 599
    Mike10613 said

    It will mean more money going into the big supermarkets and less into small businesses like the butcher and newsagent. When there is only Tesco left in your town, do you expect prices to go up or down?

    Report on 23 September 2012  |  Love thisLove  1 love
  • finnol49
    Love rating 22
    finnol49 said

    Somehow, I don't think contactless payments will catch on with market traders. Some, however, will still take cheques.

    Report on 23 September 2012  |  Love thisLove  0 loves
  • electricblue
    Love rating 643
    electricblue said

    Oh please give it a break with all the 'end of cash' rubbish. It isn't going to happen in the next twenty years and journalists can hype up the latest crappy payment card or contactless system as much as they like. Smaller stores will not want to spend fortunes on hardware and markets, auctions and all kinds of private sales will all be in cash. In the USA it takes longer to check out at supermarkets now than it did in the old days when items were priced with sticky labels and just the same in the UK, there are so many voucher offers and loyalty cards plus idiots scanning silly codes on their smart phones that shopping, far from being faster, is becoming an endurance test. The end of cash would be the end of the black economy and since the forces controlling that are stronger than any government, we know it isn't going to happen.

    Report on 23 September 2012  |  Love thisLove  3 loves
  • jonnie2thumbs
    Love rating 90
    jonnie2thumbs said

    ditto what Aitken B said

    Report on 23 September 2012  |  Love thisLove  0 loves
  • Kaz64
    Love rating 22
    Kaz64 said

    If your contactless card gets nicked, and a few £20 purchases are made, the bank will ask for verification?

    Ok, so that's around £60 that will have been fraudulently taken from an account. Will the bank reimburse?

    It might "only" be £60, but few of us can afford to see that disappear these days.

    Report on 23 September 2012  |  Love thisLove  1 love
  • CuNNaXXa
    Love rating 362
    CuNNaXXa said

    Well, in keeping with the current crop of bank scams, we will see ContactLess Card Theft insurance being introduced to protect us from criminals stealing our wireless data, the same as banks introduced Identity Theft to protect us from banks who give cash away in our names.

    Report on 23 September 2012  |  Love thisLove  1 love
  • pkdoris68
    Love rating 1
    pkdoris68 said

    Secure? no verification....How secure is that!!

    It is already a very hard won battle to get any Bank to accept any liability for fraudulent Chip and PIN transactions.

    As a retailer, we used to be trained in fraud detection, verifiying the card details to the holder (name, gender, signature). Now we don;t even usually see the card being presented....and there have been occasions that I know of when people are knowingly using the cards and PIN numbers of someone else -- how stupid is that!!

    The end of cash has been foretold for the last 20 years......I don't see it happening.

    Report on 24 September 2012  |  Love thisLove  0 loves
  • AFlondon
    Love rating 18
    AFlondon said

    Two things will of course happen: (1) bank accounts will be emptied by fraudsters, and (2) perfectly legitimate transactions will be disallowed at the point of purchase.

    Report on 24 September 2012  |  Love thisLove  0 loves
  • Bobski
    Love rating 19
    Bobski said

    My Barclays PayTag went straight through the shredder.

    I simply dont trust any aspect of this payment method.

    I only got the Barclaycard account for the 22m interest free period and don't intend to use the card for any purchases anyway.

    Will we be able to ask the credit/debit card banks to give us cards WITHOUT this function?

    Report on 24 September 2012  |  Love thisLove  0 loves
  • CuNNaXXa
    Love rating 362
    CuNNaXXa said

    I'd love to walk into a place, and buy their most expensive item, then when they say they don't accept cash, say, 'Oh. OK then.', and leave without making a purchase.

    I am sure that if any organisation decides they will no longer accept cash as a form of payment, then they will count the loss quite considerably, because people want a choice. Take away that choice, and people get upset.

    Report on 29 September 2012  |  Love thisLove  0 loves
  • Iamcoldsteve
    Love rating 308
    Iamcoldsteve said

    I wonder about the technical legalities of 'not accepting cash'. Cash is legal tender, so I don't know how they can 'refuse' cash.

    If they said that they didn't accept legal tender can you just walk out with the product, as the contract has been fulfilled?

    I will never go to contactless payment in its current form, I simply don't trust it. I pay a lot via chip and pin card and I am happy with that.

    Report on 29 September 2012  |  Love thisLove  0 loves
  • CuNNaXXa
    Love rating 362
    CuNNaXXa said

    Legally, a retailer can dictate how they accept payment, but then so can a buyer. If the retailer and buyer cannot agree on the form of payment, then no contract is entered into.

    A retailer could easily state that card transaction are the only permitted transactions. They could even name the card, which is what Visa did at the Olympics, meaning that if you had a Mastercard, you couldn't pre-order tickets.

    Forcing a specific transaction medium relies heavily on demand. Tickets for the Olympics were limited in numbers, so they could get away with this preposterous edict. Now if Tesco said that you had to pay for all your shopping using Visa only, how many loyal Tesco customers would shop at Asda, Morrison, Sainsbury, Lidl or Aldi instead? If you limit how people can spend cash, they will go elsewhere.

    As for the technicality of banning cash, if you insert your card into a machine and enter your PIN, you are effecting giving the cash anyway. £10 is still £10, whether you hand over a valid note with the Queens head on it, give ten shiny £1 coins, or enter a four digit PIN in to a card reader.

    Money IS legal tender. If you were to close your bank account down, and take out the remaining cash, they wouldn't give it to you on a pre-paid Visa card, or give you Monopoly money, or give you an IOU. You would get legal tender, which is paper with the Queens head on it.

    So, cashless society? No way... Now think on this. When you enter a PIN into a reader, you are still paying cash. The only difference between handing over a £10 note and entering a four digit PIN is the method of transfer. You are still handing over £10.

    Simples...

    Report on 29 September 2012  |  Love thisLove  0 loves
  • The Bank Manager
    Love rating 72
    The Bank Manager said

    Cash is King. End of....

    Report on 30 September 2012  |  Love thisLove  0 loves
  • TheWizardOfUzz
    Love rating 10
    TheWizardOfUzz said

    It seems to me that the fact that Contactless payments are restricted to small sums is the admission that they are inherently insecure. If it were secure you could buy a car using it.

    I am a great believe in Cash as well, once the cash is in my hand there is nothing that the bankers or the government can do to it save for the constant decrease in value that we all suffer anyway.

    Report on 01 October 2012  |  Love thisLove  0 loves
  • PoohBah
    Love rating 18
    PoohBah said

    "pin number" - tautology (Personal Identification Number number).

    The article fails to mention that use of the PIN will occasionally be required as a security check, even when the amount is below the contact-less threshold; this limits the scope for fraudulent use.

    There seems to be some confusion among correspondents over the meaning of "legal tender". The retailer can usually choose to accept or reject whatever means of payment he wishes. The concept of legal tender normally applies when payment is offered in settlement of a debt, and as ownership of the goods has not yet been transferred, no debt yet exists.

    Report on 05 October 2012  |  Love thisLove  0 loves

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