Published in May 2012

Financial Ombudsman Service: how to complain to the FOS

by Laura Shannon | More than 264,000 formal complaints were lodged with the Financial Ombudsman in the course of a year. If you have reason to complain this year, we tell you how - and how to get the outcome you want from the FOS.

Wonga criticised for 'aggressive' debt collection

by Laura Shannon | Payday lender Wonga has been rapped on the knuckles by the OFT for how it treats customers who are late repaying their debts.

Shoppers rank Halfords lowest on the high street

by Laura Shannon | Shoppers put beauty shop Lush at the top of the high street shop customer service charts, with Halfords ranked last.

Continuous payment authority: we are being failed by the Financial Ombudsman

by Neil Faulkner | The Financial Ombudsman Service has been ruling on the side of banks that have refused to cancel your monthly subscriptions – even though banks are legally obliged to do so.

Your rights if you change your mind

by Harvey Jones | Signed on the dotted line and wish you hadn’t? Harvey Jones investigates what rights you have if you’ve changed your mind.

How bank transfers go wrong

by Neil Faulkner | Learn when you can get your money back from bad money transfers – and when you simply have to be more careful.

How to get your money back after a scam

by Neil Faulkner | If you have been scammed, you haven't received goods you ordered, or a product isn't as it was described to you, you could easily get your money back.

Published in April 2012

FSA warns 75,000 people that conmen are targeting them

by Robert Powell | The FSA has contacted people whose names and contact details appear on lists recovered from fraudsters.

Amazon and Apple: how American firms fleece Brits

by Cliff D'Arcy | Top companies like Amazon and Apple cheat us by charging much higher prices for their goods and services in the UK than in the US.

Facebook Timeline poses new dangers

by ReenaSewraz | As we're encouraged to divulge more of our personal information online, do we risk giving identity thieves a helping hand?

Customers could wait up to a year for PPI compensation

by Simon Ward | Following complaints from lovemoney.com readers about the speed of payment protection insurance (PPI) compensation payouts, I decided to find out what's taking so long.

My Dell hell

by Emma Lunn | After just a month, Emma's Dell computer collapsed. What followed was the worst customer service she'd ever experienced.

Car and home insurance, legal cover and home emergency cover: the next big financial scandal

by Neil Faulkner | The FSA has warned it is going to get tough on over-priced insurance add-ons, putting legal cover in the firing line.

Online subscriptions and club memberships: why ticking a box could cost you a fortune

by Emma Lunn | Be on your guard when shopping online - you may unwittingly sign up for a suscription or club membership which will cost you a fortune.

How to spot a fake £1 coin

by lovemoney staff | Counterfeit £1 coins now make up 3% of all the £1 coins in circulation. Here's how to spot a fake.

Published in March 2012

Fraud figures fall overall but phone and cheque scams increasing

by Simon Ward | Figures show card and online banking fraud falling, but 'less sophisticated' phone and cheque scams are on the rise.

Sneakiest phone scams

by lovemoney staff | Whether you have a landline phone or a mobile, make sure you watch out for these sneaky scams...

Tenants: Know your rights

by Anna Powell | A quick guide to how the law looks after you as a tenant and what your rights are.

Published in February 2012

Ticket reselling sites exposed by documentary

by Simon Ward | Channel 4's Dispatches found that concert promoters were selling tickets to a so-called 'fan-to-fan' website and their staff were reselling popular tickets for a profit.

Retailers propose measures to improve extended warranties

by Simon Ward | Major retailers propose measures to avoid the Office of Fair Trading referring extended warranties to the Competition Commission.

Snow your rights!

by Alison Hunt | With a number of schools and nurseries closed due to the adverse weather conditions, what does this mean for working parents?

Fraud reaches new record high

by John Fitzsimons | Fraud figures jumped 9% in 2011, with identity fraud one of the main culprits. So how do you protect yourself?

The Sale of Goods Act: your consumer rights

by Henri May | The Sale of Goods Act offers extensive and automative protection to shoppers.

Published in January 2012

Your rights when stores mis-price items

by Emma Lunn | Shops and online retailers occasionally advertise goods for sale at a lot less than the intended price by mistake. What are your rights when it comes to pricing errors?

Crackdown on unsolicited texts and emails

by Simon Ward | The Information Commissioner's Office says it will fine companies who send out illegal unsolicited emails and text messages.

How I nearly fell for a ticket scam

by Simon Ward | My desperation to be at a football match meant I almost played into the hands of a scammer.

The worms that will hack your online accounts

by Robert Powell | A computer worm that has previously targeted banking details has now stolen the logins of 45,000 Facebook users and may soon spread to other online accounts...

Financial firms pay out £160m in compensation in 2011

by Simon Ward | Barclays tops list of companies ordered to pay out money to customers for mis-selling.