Published in May 2012

Financial Ombudsman Service: how to complain to the FOS

by Laura Shannon | More than 264,000 formal complaints were lodged with the Financial Ombudsman in the course of a year. If you have reason to complain this year, we tell you how - and how to get the outcome you want from the FOS.

Wonga criticised for 'aggressive' debt collection

by Laura Shannon | Payday lender Wonga has been rapped on the knuckles by the OFT for how it treats customers who are late repaying their debts.

Shoppers rank Halfords lowest on the high street

by Laura Shannon | Shoppers put beauty shop Lush at the top of the high street shop customer service charts, with Halfords ranked last.

Continuous payment authority: we are being failed by the Financial Ombudsman

by Neil Faulkner | The Financial Ombudsman Service has been ruling on the side of banks that have refused to cancel your monthly subscriptions – even though banks are legally obliged to do so.

Your rights if you change your mind

by Harvey Jones | Signed on the dotted line and wish you hadn’t? Harvey Jones investigates what rights you have if you’ve changed your mind.

How bank transfers go wrong

by Neil Faulkner | Learn when you can get your money back from bad money transfers – and when you simply have to be more careful.

Published in April 2012

Facebook Timeline poses new dangers

by ReenaSewraz | As we're encouraged to divulge more of our personal information online, do we risk giving identity thieves a helping hand?

Customers could wait up to a year for PPI compensation

by Simon Ward | Following complaints from lovemoney.com readers about the speed of payment protection insurance (PPI) compensation payouts, I decided to find out what's taking so long.

My Dell hell

by Emma Lunn | After just a month, Emma's Dell computer collapsed. What followed was the worst customer service she'd ever experienced.

Published in March 2012

Tenants: Know your rights

by Anna Powell | A quick guide to how the law looks after you as a tenant and what your rights are.

Published in February 2012

Retailers propose measures to improve extended warranties

by Simon Ward | Major retailers propose measures to avoid the Office of Fair Trading referring extended warranties to the Competition Commission.

Snow your rights!

by Alison Hunt | With a number of schools and nurseries closed due to the adverse weather conditions, what does this mean for working parents?

The Sale of Goods Act: your consumer rights

by Henri May | The Sale of Goods Act offers extensive and automative protection to shoppers.

Published in January 2012

Your rights when stores mis-price items

by Emma Lunn | Shops and online retailers occasionally advertise goods for sale at a lot less than the intended price by mistake. What are your rights when it comes to pricing errors?

Crackdown on unsolicited texts and emails

by Simon Ward | The Information Commissioner's Office says it will fine companies who send out illegal unsolicited emails and text messages.

Financial firms pay out £160m in compensation in 2011

by Simon Ward | Barclays tops list of companies ordered to pay out money to customers for mis-selling.