Published in December 2010

Most annoying customer service excuses and requests

by Robert Powell | Robert Powell takes a look at the worst things people in customer service say to make our blood boil!

Snowed in? Know your rights!

by Alison Hunt | With a vast number of schools and nurseries closed due to the adverse weather conditions, what does this mean for working parents?

Published in November 2010

Win in the small claims court!

by Rosalind Kent | Rosalind Kent shows you how to be successful in the small claims court.

Published in October 2010

How to fight the big boys and win!

by Serena Cowdy | We show you how to complain in a way that gets results.

Published in September 2010

Beat the Kings of Leon ticket touts

by Mark Adams | Rock giants Kings of Leon will tour the UK this December in support of their new album Come Around Sundown. The six-date tour sold out in hours - and the few remaining tickets come with a hefty mark-up above the official price. We reveal how to beat the touts and secure must-have gig tickets

One letter could win you thousands

by Cliff D'Arcy | If you're a victim of one of these four financial scandals, then one letter of complaint could win you a hefty amount of compensation.

Published in August 2010

Bank error in your favour. Collect £1,000

by Neil Faulkner | Find out what you are entitled to when you transfer money to the wrong account by accident, or when money is mistakenly transferred to yours.

Complain and get your share of £204 million

by John Fitzsimons | If you’ve been ripped off by a financial firm, don’t stand for it. Follow these tips and get compensation.

Published in July 2010

The worst things that banks do

by John Fitzsimons | Dealing with banks is a necessary evil, but at times they try to get away with appalling behaviour.

Published in May 2010

Top 10 best and worst retailers

by Donna Ferguson | Find out which are the best and worst retailers in Britain.

Published in March 2010

How to complain and fight for your rights

by Chris Torney | Find out how to complain if you think you’ve been treated unfairly by a financial company.