Published in August 2009

Three consumer rights myths exploded!

by Serena Cowdy | Many of us are mixed up about what our consumer rights really are. Serena Cowdy separates the fact from the fiction.

How to complain - and actually get your way!

by Anna Powell | Anna Powell got nowhere with a complaint to a retailer's customer service - until she tried this nifty trick and saved £180.

Published in June 2009

Soapbox - We need a credit card charter

by Ed Bowsher | Ed Bowsher attacks two of the biggest credit card rip-offs

How to complain when things go wrong

by Jane Baker | If you feel a financial company has treated you unfairly, don't stand for it. Follow our complete guide on how to complain.

Know your online shopping rights

by Jane Baker | Did you know shopping online gives you extra consumer protection? Find out how...

Published in May 2009

Got a complaint? Avoid this rip-off!

by John Fitzsimons | Increasing numbers of you are using claims management firms to complain on your behalf. Here’s why they are a rip-off – and what you should be doing instead.

Published in April 2009

Consumer (and landlord) rights are improving

by Neil Faulkner | A new court ruling is good news for consumers, landlords and potentially bank charges claimants too.

Published in January 2009

Working Parents: Know Your Rights

by Harriet Meyer | Everyone has the right to maternity and paternity leave. The question is: can you afford to take it?