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Lovemoney Awards: ING Direct is your top mortgage provider

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You've picked ING Direct for the top spot in the Lovemoney Awards mortgage category.


ING Direct has been chosen by readers as the best overall mortgage provider in the 2012 Lovemoney Awards.

First Direct also appeared frequently in the results, but ING Direct came out on top in the ‘most loved’ category.

Earlier in the year we asked readers who they thought were the best financial providers. After a lot of voting we have now begun publishing the results and below are the finalists and winners of the mortgage awards.

You can find out more about how the awards work in our article: The Lovemoney Awards 2012.

Customer service
Winner First Direct
Cheer ING Direct
Cheer Co-operative Bank
Fees and charges
Winner ING Direct
Cheer Intelligent Finance
Cheer First Direct
Speed of processing
Winner ING Direct
Cheer Co-operative Bank
Cheer First Direct
Value for money
Winner First Direct
Cheer ING Direct
Cheer HSBC
Most loved (overall winner)
Winner ING Direct
Cheer First Direct
Cheer Co-operative Bank

Overall winner

ING Direct was chosen as your most-loved provider and also came top in both the  ‘Speed of Processing’ and in the ‘Fees and Charges’ categories.

The bank was launched in the UK in 2003 and has always been a strong contender in the mortgage market, frequently beating larger lenders to the top deals.

All change

However, in the second quarter of 2013 its savings and mortgage book will be taken over by Barclays.

What that means for ING's satisfied customers, only time will tell. However, the fact that we are losing a competitive and respected lender is far from good news.

Runners up

First Direct was a close second in our awards, winning the top spot for ‘Value for Money’ and ‘Customer Service’. I

The Co-operative, Intelligent Finance and HSBC were also runners up across the five categories.

More on mortgages:

Seven reasons mortgage lenders turn you down

Interest-only mortgages: the banks that will still lend

The myth that it's tough to get a mortgage

Is it worth going to a mortgage broker?

HSBC launches 1.99% two-year fixed rate mortgage

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