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The best and worst energy suppliers

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On 11 January 2012


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Take a look at the results of this year's Which? energy satisfaction survey.


Which? has published its annual energy satisfaction survey, ranking the best and worst energy suppliers via a survey of 8,000 customers.

Perhaps unsurprisingly, given Which? estimates there were four million complaints made to the ‘Big Six’ suppliers (British Gas, EDF, E.ON, npower, SSE and Scottish Power) last year, it was the smaller companies who scored highest.

Good Energy topped the list, followed by Utility Warehouse and Ecotricity. The survey asked customers to rank their supplier on factors including customer service, value for money and accuracy of bills.

Here’s how they ranked:

Supplier

Customer service score (maximum of five stars)

Value for money score (maximum of five stars)

Bills accuracy and clarity score (maximum of five stars)

Helping you save energy score (maximum of five stars)

Overall customer score

Good Energy

****

***

****

****

84%

Utility Warehouse

****

****

*****

***

78%

Ecotricity

****

***

****

****

77%

Ovo Energy

****

****

*****

***

76%

Ebico

****

****

*****

***

73%

Marks & Spencer Energy

****

***

****

****

57%

Sainsbury's Energy

***

***

****

***

54%

SSE

***

***

****

**

51%

British Gas

***

**

***

***

47%

E.ON

***

***

***

***

47%

First Utility

**

***

****

**

46%

Scottish Power

***

**

**

**

44%

EDF Energy

***

**

**

**

43%

Npower

***

**

**

**

41%

It’s worth noting that the results above are for suppliers operating in England, Wales and Scotland.

A wave of price rises last summer sparked a sharp increase in the number of complaints to Consumer Focus, Consumer Direct and the Energy Ombudsman.

But new research by Which? found that 23% of people did not pursue a complaint against an energy company when they had cause to.

If you have made a complaint your energy company and you feel it hasn’t been dealt with satisfactorily, contact the Energy Ombudsman.

Who do you rate and who do you hate when it comes to energy suppliers? Share your thoughts in the Comments box below.

More: Compare energy tariffs with lovemoney.com | EDF Energy cuts gas prices | Four big gas and electricity scams to avoid this winter

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