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Tesco Bank (UK) - Credit Cards - Error 403

mrkiff
by mrkiff  |  29 May 2012  |  Comments 85 comments  |  Love Love  0 loves

Account has been unable to update since Tesco redesigned/upgraded their site. I know its getting the passwords correct but lovemoney can't seem to download any transactions.

Any ideas?

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Comments (83)

  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi there,

    Sorry to hear that you are having problems with MoneyTrack. I have raised a service request with our data partner who will be able to investigate the matter further and hopefully provide us with a fix as soon as possible.

    I will let you know as soon as I hear anything back from them.

    Best regards,

    Scott

    Posted on 30 May 2012 | Love Love  1 love Report
  • tashowen
    Love rating 0
    tashowen posted

    Thanks Scott - I have the same issue.

    Posted on 04 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Tashown,

    How long have you had the 403 error for?

    Best regards,

    Scott

    Posted on 06 June 2012 | Love Love  0 loves Report
  • darryl
    Love rating 1
    darryl posted

    I've been getting a 402 since it changed to the new login style. Should I be choosing bank or credit card when adding the new account for the Tesco Credit card now?

    Posted on 07 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Darryl,

    You should just have to add it under credit card. If you keep an eye on this blog post we should have an update on the investigation soon.

    Thanks,

    Scott

    Posted on 07 June 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    +1 on not being able to log in since the redesign of their security.

    21 days since transactions downloaded.

    Posted on 09 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Bioncidude,

    I have also raised a service request for your account. We have pushed the priority for Tesco up as this is obviously an error that is affecting a lot of our users so hopefully we will see some results soon.

    Best regards,

    Scott

    Posted on 11 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi there eveyrone,

    Are you able to get a prompt to appear to enter the security number?

    Thanks,

    Scott

    Posted on 12 June 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Hi Scott,

    When updating details I can see a prompt for security number, the status of this account was saying incorrect login details rather than the normal 403 unable to get details. I have changed the number and now it has gone back to

    If this problem persists, please contact us quoting error code 403.

    I presume your system can login but just cant read the information that's there

    Posted on 14 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Mrkiff,

    Are you pressing the new refresh button next to the tesco account to get this to appear or pressing the "refresh all" link?

    Thanks,

    Scott

    Posted on 14 June 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    I can confirm that i can now enter the new login details (security number and password, etc).

    However, since doing so - I now get a 403 error as below:

    There is a temporary problem downloading your transactions - please try refreshing your balances or try again later.

    For more information on this problem, read our FAQ.

    If this problem persists, please contact us quoting error code 403.

    I'll wait for an hour or so and then try refreshing...

    Posted on 14 June 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    I tried the new one, then the refresh all. Nil effect.

    Posted on 15 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Bionicdude,

    You will have to wait a total of 48 hours for the case to be looked at by our data partner (in my personal experience a couple of refreshes and log ins/outs sometimes does the trick). Let me know how you get on.

    Thanks,

    Scott

    Posted on 15 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Mrkiff,

    Sorry to hear that to hear that the new refresh button isn't working for you. I will pass this information along to our data partner.

    Best regards,

    Scott

    Posted on 15 June 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    I just logged into the tesco site from work and it complained that it didn't recognise my computer and i had to get it to text me a one-off code to authorize it.

    Will this be a problem for the lovemoney way of getting data?

    Posted on 15 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Bioncidude,

    Thanks for the information, I have passed this along to our data partner and they are investigating the one-off code.

    Thanks,

    Scott

    Posted on 18 June 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    35 Days since last update. Any closer to resolution, lovemoney is useless to me at the moment as I do all my spending on this card?

    Posted on 22 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Mrkiff,

    Can you please fill in as much information that you can into the form and leave what you do not have available out and then add the account.

    Once you have added this it should ask you to enter additional information, if it doesn't then use the new fresh icon under the account name (small green arrows).

    Let me know how you get on.

    Best regards,

    Scott

    Posted on 22 June 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    I'm guessing the lovemoney servers are not authenticated to connect to our accounts since Tesco rejigged their security login stuff...

    I'm not holding much hope for a resolution here, unfortunately :(

    Posted on 22 June 2012 | Love Love  1 love Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Oh dear, something's gone wrong

    This error has been logged and we’ll get our crack team on the case as soon as we can, but in the meanwhile…

    Back to where you were

    Start afresh on the homepage

    Some information about the error

    This is a 503: Service unavailable.

    Posted on 22 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Guys,

    Thanks for the information. I have passed this along to our data partner and will let you now as soon as I hear back from them.

    Best regards,

    Scott

    Posted on 27 June 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Bionicdude,

    Our data partner have got back to us and believe they have applied a fix to your account. Can you confirm that this is the case by performing a manual refresh (please use the individual refresh icon under the account name)?

    Let me know how you get on.

    Best regards,

    Scott

    Posted on 29 June 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    43 days since last update.

    There is a temporary problem downloading your transactions - please try refreshing your balances or try again later.

    For more information on this problem, read our FAQ.

    If this problem persists, please contact us quoting error code 403.

    Posted on 01 July 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    confirm:

    There is a temporary problem downloading your transactions - please try refreshing your balances or try again later.

    For more information on this problem, read our FAQ.

    If this problem persists, please contact us quoting error code 403.

    EDIT: got an sms on my phone giving me a temporary code so lovemoney must have requested one..

    EDIT EDIT: Just to be clear - the fact that i got an SMS doesn't help me (or anyone) as the lovemoney servers need to use it...not me

    Posted on 05 July 2012 | Love Love  2 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    It can't just be me, bioncidude, darryl & tashowen with this problem surely?

    Posted on 06 July 2012 | Love Love  0 loves Report
  • matthunt1984
    Love rating 1
    matthunt1984 posted

    I also have this problem. No Tesco transactions since 17th May.

    I went through the Tesco re-registration/update on the 4th. As previous poster mentioned, I was required to add my laptop as a recognised computer, and suppose this may be required for LoveMoney.

    I tried to update my login details today and am getting an error:

    This is a 503: Service unavailable.

    After trying this, I tried to force a refresh on the account, and did also receive a one-time text message with a code. However when I went to the login details page, there was no field i could use to enter this code, and again hit 503 if I tried to save.

    Current view of this account shows:

    "Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522."

    Posted on 06 July 2012 | Love Love  0 loves Report
  • STUnderwood
    Love rating 1
    STUnderwood posted

    I have the same problem; no transactions since late in May!

    Posted on 08 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi guys,

    You should be able to enter the unique code into the prompt that appears after a refresh. This is asked in a prompt as it is unique to every time you access your accounts so we cannot store this.

    I am also in talks with our data partner about this and will hopefully have this resolved for everyone soon.

    If you can all try and get the prompts to appear and let me know how you get on that would be great. We think there may be an issue with prompts on chrome so let me know what browser you are using.

    Best regards,

    Scott

    Posted on 09 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    HI Scott,

    I've logged on again and tried to refresh my balance. I have received a text from tesco now with my one time access code but I have no dialogue to enter it in to?? I'm using firefox 13.0.1

    Posted on 10 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Mrkiff,

    Thanks for the reply. Can you confirm that you are pressing the individual account refresh button (little green arrows located under the account name)?

    Thanks,

    Scott

    Posted on 10 July 2012 | Love Love  0 loves Report
  • chuckstar76
    Love rating 0
    chuckstar76 posted

    I use Chrome and do not receive the prompt when I press the account specific refresh buttons.

    Posted on 10 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Hi Scott,

    Yes I'm pressing the individual button, all I get is

    "Update in progress. We're currently downloading your balances and transactions - they'll be available soon."

    No prompt at all

    It finished with

    "Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522."

    Posted on 10 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi there,

    Thanks for the information guys.

    Can you both try this in IE as we have had a few users report that the prompt has appeared in IE for them?

    Let me know how you get on.

    Scott

    Posted on 11 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Tried IE. As before. :-/

    A text was recieved with my one time access code 36 minutes after I refreshed...

    Posted on 11 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Tried again today. Refresh on either firefox or ie sends a one time access code text within a few moments, however this is no prompt but put this into...

    Posted on 12 July 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    still no prompt for me when hitting the individual refresh:

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    I do get the one-off sms from tesco...but nowhere to put it

    Posted on 12 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Exactly the same for me bioncidude

    Posted on 12 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    When I try to update security details for this account I get

    Oh dear, something's gone wrong

    This error has been logged and we’ll get our crack team on the case as soon as we can, but in the meanwhile…

    Back to where you were

    Start afresh on the homepage

    Some information about the error

    This is a 503: Service unavailable.

    Posted on 12 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    I've just deleted my tesco account and tried to readd it. I get the same message as above - 503

    Posted on 12 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Mrkiff,

    It appears that something else is interfering with the process and producing the 503 error. If you can let me know a time and date (as accurate as possible) on when this appears we can check our internal logs and see if there is a specific MoneyTrack problem rather than one with Tesco.

    Best regards,

    Scott

    Posted on 13 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Tried adding account again.

    This is a 503: Service unavailable.

    Seconds before this post.

    13/07/2012 22:44

    Edit

    Same again today 16/07/2012 13:07

    Posted on 13 July 2012 | Love Love  0 loves Report
  • barn606
    Love rating 0
    barn606 posted

    Same Error for me as well been ongoing for a few weeks think the service is broken. dont think the banks like this service

    Posted on 16 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Any update on this?

    Posted on 18 July 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    +1 for an update please

    Posted on 20 July 2012 | Love Love  0 loves Report
  • matthunt1984
    Love rating 1
    matthunt1984 posted

    Tried again twice today in IE. Received SMS quickly, and then received error 522 without a prompt appearing. Tried second times and SMS received within 6 minutes.

    Posted on 21 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Tried to add account again today.

    This is a 503: Service unavailable.

    we’ll get our crack team on the case

    Posted on 21 July 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    wait...what?

    "crack team" as-in..."they're all on crack"?

    Sorry. I'm hot and pissed (off, not up). It's been ages since this problem first occurred and it's still not fixed. Now we're not even getting timely updates as to the situation. I can't help but feel this boat has now sailed - which is a shame.

    Posted on 24 July 2012 | Love Love  1 love Report
  • mrkiff
    Love rating 4
    mrkiff posted

    I'd tend to agree with you bioncidude! Is anyone at lovemoney out there?

    Posted on 25 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi guys,

    Sorry for the lack of updates but we haven't had any developments from our data partner regarding the issue (which is getting very frustrating for us as well).

    I am currently chasing them for a resolution on this issue and will keep you all updated when I can.

    Sorry for the inconvenience this is causing.

    Thanks,

    Scott

    Posted on 25 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    How we getting on...

    Posted on 30 July 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Guys,

    After my latest call with our data partner I have finally got somewhere. You can now leave either PIN or Security number blank on the credentials page without causing an error with the prompts.

    So if you have upgraded your login process with Tesco and no longer use the PIN just leave this blank and fill in the rest of the information and your account should then prompt for the text code on the next page. If you have not upgraded your login process then you can leave security number blank and follow the same steps.

    We have not been able to test this as of yet, so any feedback you guys can give us will be very much appreciated.

    Sorry for the delay with this ongoing problem and fingers crossed the fix will work for everyone!

    Thanks,

    Scott

    Posted on 31 July 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    signed in.

    edit account settings for tesco account.

    re-entered credentials, leaving PIN empty.

    saved.

    on transaction screen:

    Update in progress. We're currently downloading your balances and transactions - they'll be available soon.

    Then i get sms on phone (I haven't clicked anything at this point).

    3 minutes later:

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    I'll try again when i get home..

    Posted on 31 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    I managed to re-add my tesco account. Exactly the same as bioncidude.

    There is nowhere for me to input the security code

    Posted on 31 July 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 525.

    Posted on 02 August 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi guys,

    Sorry to hear that things still aren't working. I am having regular calls with our data partner about this and am pushing them for a fix.

    Really sorry for the inconvenience this is causing but I am sure we will get a fix for this soon.

    Thanks,

    Scott

    Posted on 03 August 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Thanks for update Scott

    Posted on 03 August 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Anything new?

    Posted on 08 August 2012 | Love Love  0 loves Report
  • matthunt1984
    Love rating 1
    matthunt1984 posted

    Tried this again in Chrome and IE. By editing an account and creating new. Received a text but still see no prompt to enter one time access code.

    Strangely now i see the error message twice under the account:

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    This is ridiculous. If this isn't resolved soon I'll need to stop using it - or get another credit card!

    Posted on 09 August 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Dito on the the double update failure...

    Posted on 09 August 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Update??

    Posted on 15 August 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    over two weeks without so much as a squeek ^^

    Posted on 19 August 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    This is now the most popular thread...

    Posted on 20 August 2012 | Love Love  0 loves Report
  • bioncidude
    Love rating 4
    bioncidude posted

    Not so popular that the lovemoney staff want to visit it, seemingly :)

    Posted on 22 August 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi guys,

    Sorry for the lack of communication but we are still trying to get a resolution from our data partner. I'm sorry if things are moving slowly but we are doing everything we can from our end and I can assure you that we want this resolved as much as you do.

    Sorry for the inconvenience with this and your patience while we await a resolution.

    Thanks,

    Scott

    Posted on 22 August 2012 | Love Love  0 loves Report
  • matthunt1984
    Love rating 1
    matthunt1984 posted

    Waiting on a new card to replace this dead end - but just in case - any progress here? Even some idea of an ETA?

    Posted on 04 September 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    4 months...

    Posted on 12 September 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi everyone,

    We are in the middle of some in-depth analysis at our end so that we can provide our data partner with the information needed to aid their investigation.

    I am extremely sorry for the delay with getting this issue resolved but it is proving to be much more tricky than we had first thought.

    I will keep you updated on the progress of the information.

    Thanks for your patience during this time,

    Scott

    Posted on 13 September 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    ......

    Posted on 24 September 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Doomed never to work again

    Posted on 09 October 2012 | Love Love  0 loves Report
  • JesusOnEez
    Love rating 0
    JesusOnEez posted

    New user. Like the service, came here because Money Dashboard doesn't work with the HSBC SecureKey as far as I can tell.

    I'm dissapointed at the above though, as I have a Tesco CC as well.

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    Having read all the above, it looks like it may be some time...no field to enter the one time code.

    Posted on 09 October 2012 | Love Love  0 loves Report
  • seanmac30
    Love rating 0
    seanmac30 posted

    Same with me. I'm getting the following message:

    Update failed. Please check your login details are correct, try refreshing your balances or try again later. Please contact us if this problem persists quoting error code 522.

    The security code is being received via SMS but as with other posters, no field appears to enter the number. Using Google Chrome

    Posted on 11 October 2012 | Love Love  0 loves Report
  • adamwoody
    Love rating 0
    adamwoody posted

    Same issue :-(

    There needs to be a way to allow the lovemoney server as known 'computers' on out tesco account.

    Posted on 12 October 2012 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    This account requires additional authentication information to refresh. Refresh this account.

    Posted on 02 November 2012 | Love Love  0 loves Report
  • harbourfolk
    Love rating 0
    harbourfolk posted

    Hi, Same issue here. It's to do with Tesco's one time passcode that is sent by SMS when a new computer tries to access the account - no option appears to enter it and re-adding the account with the passcode fails.... any updates???

    Posted on 07 November 2012 | Love Love  0 loves Report
  • 05hicklingmr
    Love rating 2
    05hicklingmr posted

    please can we have an update!?

    Posted on 01 December 2012 | Love Love  0 loves Report
  • STUnderwood
    Love rating 1
    STUnderwood posted

    I give up. Wesabe.com caused me a lot of effort when it shut down. Lovemoney is pointless if I have to manage some accounts off line. I am deleting all my accounts and starting to use Moneywiz software.

    Posted on 02 December 2012 | Love Love  0 loves Report
  • asreds
    Love rating 0
    asreds posted

    Is there an update to this? I cannot add my Tesco CC which would defeat the object of using this service.

    Posted on 02 January 2013 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    Still not working.

    Posted on 15 January 2013 | Love Love  0 loves Report
  • khutchy
    Love rating 0
    khutchy posted

    Can someone at Lovemoney please advise whether the Tesco CC issue is going to be resolved. Having looked at Moneydashboard it appears they have given up on the issue, which I why I came to this site.

    Posted on 22 February 2013 | Love Love  0 loves Report
  • mrkiff
    Love rating 4
    mrkiff posted

    If you remove the account and try to re add the only option is now "Tesco CC without one time access code". I presume that's defeat admitted then. Such a shame, was a fantastic service.

    Posted on 26 February 2013 | Love Love  0 loves Report
  • Nick.T
    Love rating 3
    Nick.T posted

    Hi,

    Our data partner has changed the name of the Tesco Credit Card account on MoneyTrack so that new users can see that this isn't working if you have a one-time access code. Please be aware that we are still investigating the issue, we don't intend to leave the issue!

    My apologies for the lack of response from lovemoney on the forums for this issue, we have been responding to individual issues via our customer service portal.

    We will update everybody as soon as we have made progress on the issue.

    Many thanks and kind regards,

    Nick

    Posted on 26 February 2013 | Love Love  0 loves Report
  • richjerome9
    Love rating 0
    richjerome9 posted

    Does Tescos CC still not work with moneytrack then?

    Posted on 26 August 2013 | Love Love  0 loves Report
  • fen_boy
    Love rating 2
    fen_boy posted

    This still doesn't work. You can get the one-time access code to get an initial update when adding the account to lovemoney - and lovemoney allows me to enter the code and transactions are added correctly, but any subsequent attempts to get new transactions result in a one-time access code being sent to my phone, but no transactions are added to lovemoney and no option is presented to enter one.

    Posted on 31 January 2014 | Love Love  0 loves Report

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