Abbey/Santander problems - error code 518
Anyone else know Abbey/Santander has stopped working recently? I've tried re-entering my login details and still nothing - is there a problem?
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2simonhowells posted
I am getting that error code too...
Posted on 29 April 2012 |
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9souldeep posted
I've been blocked as they consider the access from the tracker software as fraudulent (Santander consider the application server our data is stored on as a “foreign access”). I now have to wait for two weeks to receive new login details. It's a joke and I hope Love Money deal with this sharpish as I don’t want to have to go through this rigmarole again.
Posted on 01 May 2012 | Love 0 loves
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31scott.bartlett posted
Hi Souldeep,
Sorry about this situation. We have just opened communications with our data partner to look into this.
We are also talking directly to Santander through our internal contacts to open discussions about stopping anything happening like this in the future.
I will keep you updated on the progress we make.
Best regards,
Scott
Posted on 01 May 2012 | Love 0 loves
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2mikepreece posted
Santander blocked my online access as they thought that this was suspicious activity (they could have checked first!).
It is strange as I have been using LoveMoney for a few years, and only now do they block my account because of this. Of course it could have been some other "Suspicious activity" that caused the block.
Anyway, I got new login details (after waiting for nearly 2 weeks), and have enabled access for me and LoveMoney again........no block has reappeared, so all goo here.
Posted on 10 May 2012 | Love 0 loves
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31scott.bartlett posted
Hi Mikepreece,
Is there any way that you can get some information from Santander about the identity/source of the suspicious activity?
I can then look into this and see whether it is indeed our data partner accessing your account that is causing this. If it is then I apologise for the inconvenience this has caused.
I am still waiting to hear back from Santander about resolving this issue for the future.
Best regards,
Scott
Posted on 10 May 2012 | Love 0 loves
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31scott.bartlett posted
Hi Gavk,
Sorry no update as of yet regarding your error, will let you know as soon as I hear back from our data partner.
Best regards,
Scott
Posted on 17 May 2012 | Love 0 loves
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31scott.bartlett posted
Hi Gavk,
Our data partner has got back to us and it appears that your account is failing due to unanswered security questions. One of these questions will be asked randomly in a prompt that will appear a moment or two after you refresh the accounts (this can take a while on occasions so please be patient). You will also have to answer this as quickly as possible as there is a time limit set on each of the questions.
The above step will have to be repeated until all of the possible questions have been answered in order to allow our system to update automatically without any errors or prompts.
Let me know how you get on.
Best regards,
Scott
Posted on 21 May 2012 | Love 0 loves
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