Cookie policy
Feedback forum » Tracker » Bug reports

BM savings still getting 403 error

gingellr
by gingellr  |  24 February 2012  |  Comments 4 comments  |  Love Love  0 loves

Hi Scott,

It's been a couple of days and I am still getting the 403 error on this account.

After a while the error changes to 518 until I renter security details again....then it will be back to the 403 error.

Thanks

Report

Comments (4)

  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Gingellr,

    Thanks for getting back to me, sorry to hear that the 403 error did not resolve itself.

    I have now raised a service request with our data partner who will be able to investigate the matter further, and also look into why the 518 error is appearing at times.

    I will let you know as soon as I hear anything back from them.

    Best regards,

    Scott

    Posted on 24 February 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi there,

    Our data partner has got back to us and it appears that your account is failing due to unanswered security questions. One of these questions will be asked randomly in a prompt that will appear a moment or two after you refresh the accounts (this can take a while on occasions so please be patient). You will also have to answer this as quickly as possible as there is a time limit set on each of the questions.

    The above step will have to be repeated until all of the possible questions have been answered in order to allow our system to update automatically without any errors or prompts.

    Let me know how you get on.

    Best regards,

    Scott

    Posted on 24 February 2012 | Love Love  0 loves Report
  • gingellr
    Love rating 0
    gingellr posted

    Hi,

    There must be another issue

    From the begining it has always asked the security questions randomly which i always fill in thats when the 403 error is displayed.

    The 518 comes up after i try another refresh which is to do with security which i then fill in again then it goes back to the 403 error till the next request.

    It is also asking for the same security question on a refresh that i have already answered as well so it is not remembering the answers i type it which would explain why the 518 error is being displayed on a refresh

    So i think your data partner is describing the 518 error not the 403 as when i enter all the security details i am still getting the errors so not ever been able to see that particular account through your system.

    thanks

    Posted on 26 February 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi there,

    Our data partner have got back to us and believe they have applied a fix to your account. Can you confirm that this is the case?

    Let me know how you get on.

    Best regards,

    Scott

    Posted on 23 April 2012 | Love Love  0 loves Report

Post a reply

Sign in or register to post an answer
W3C  Thank you for using CGWEBLIV1