Feedback forum » Tracker » Bug reports

Metro Bank Now Supported

by souldeep | 02 February 2012 |

26 comments | Love

Love 0 loves

Hi,

I am back to ask once again, in a new thread, if you will please sort out the Metro Bank account? Its been months since it was BETA and it looks like it is now fully supported (no beta message around it any more).

I have filled out the relevant info but it returns an error code 402.

Ta

Report

Comments (25)

31

scott.bartlett posted
Hi Souldeep,

Metro bank has now been fully built by our data partner. I will look into the 402 error with them to try and find out why your account is still showing an error, sorry for any inconvenience this is causing.

Best regards,

Scott
Posted on 06 February 2012 | Love 0 loves Report
9

souldeep posted
Just to add - I have entered exactly the same security details in the security questions section than I do when I log into my Metro account. I have tried this on numerous occasions and deleted and reset up the account as well.
Posted on 07 February 2012 | Love 0 loves Report
0

dmjanse posted
Hello, I am also having issues adding Metro Bank. In addition, the Metro Bank credit card is also not currently supported, do you have a timeline on that?
Regards,
Daniel
Posted on 09 February 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi dmjanse,

I will add the credit card to the list of requests, unfortunately I cannot provide a timeline as of yet on when this will be made available.

Best regards,

Scott
Posted on 10 February 2012 | Love 0 loves Report
9

souldeep posted
An update please - I've heard nothing and its still not working.

Ta
Posted on 16 February 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

The last update I got was on 14/02/2012 and the message was just saying that they are still investigating the issue and will let me know when there are any developments.

Best regards,

Scott
Posted on 16 February 2012 | Love 0 loves Report
9

souldeep posted
Wow - you want to get a new "data partner" - this wait is loooong!
Posted on 21 February 2012 | Love 0 loves Report
9

souldeep posted
Any chance of getting it looked at inside this month?

Ta
Posted on 27 February 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

The last update I had was 20 mins ago and they were informing me that they are still working on the case and will let me know as soon as there is a breakthrough, sorry for the inconvenience this is causing.

Best regards,

Scott
Posted on 28 February 2012 | Love 0 loves Report
9

souldeep posted
Hi,

Its been two weeks since your last post. Any updates?

Ta
Posted on 09 March 2012 | Love 0 loves Report
0

pspallini posted
Hi there,

Another 402 error to report with Metro Bank.

Thanks, Paul.
Posted on 15 March 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

Sorry no updates as of yet. I will keep pushing for an answer.

Best regards,

Scott
Posted on 19 March 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Pspallini,

Sorry to hear that you are also experiencing problems, I have raised a service request with our data partner and will let you know as soon as I hear anything back from them.

Best regards,

Scott
Posted on 19 March 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi pspallini,

Can you make sure that you have updated your credentials so that they are exactly the same as they are on your metro bank account.

Can you also check that you can log in via https://retail.metrobankonline.co.uk/servlet/BrowserServlet

Let me know how you get on.

Best regards,

Scott
Posted on 20 March 2012 | Love 0 loves Report
9

souldeep posted
I don't understand - whats so complicated about the data team looking at my account in comparison to others?

Ta
Posted on 20 March 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

I'm afraid I do not know the answer to that question. What I do know is that a 402 error can also be caused by deeper lying problems that are flagged up as a standard 402 error. I can only assume that your account is suffering from a deeper lying, more complex error that some of the other users on this thread.

Best regards,

Scott
Posted on 21 March 2012 | Love 0 loves Report
9

souldeep posted
Hi,

I raised this almost two months ago now. Could someone please put some pressure on the data partner to prioritise this issue?

Thanks
Posted on 26 March 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

Our data partner gave us an update last week to let us know that they are still working on the issue. I will send them another message to ask how the case is progressing.

Sorry for the inconvenience this is still causing.

Best regards,

Scott
Posted on 26 March 2012 | Love 0 loves Report
9

souldeep posted
Two weeks later - wow if they are working on it from the week pre the 26th March they must be spending a lot of resourse money on the problem. An update if you would PLEASE.
Posted on 06 April 2012 | Love 0 loves Report
9

souldeep posted
A month on and no reply to my last message let alone to the issue that was raised months and months ago. I think you just want me to leave.
Posted on 01 May 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

We have not had an update on this issue as of yet. I am pretty sure that our data partner put these service requests to the back of their list due to it involving a beta agent.

As soon as I hear back from them with an update I will let you know.

Best regards,

Scott
Posted on 01 May 2012 | Love 0 loves Report
9

souldeep posted
Hi Scott,

But in February you confirmed it was no longer beta and the beta mark was removed from the dashboard.

I wouldn't of raised bug report if I had of understood it was still in beta and no chance of any sort of support.

Is this still classed as beta to you guys? If so I suggest you add the beta sign back to the dash to make it clear. If not perhaps your agent needs to be informed it is no longer beta?

Ta
Posted on 03 May 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

There seems to be some confusion over Metro bank, I have emailed our data partner to get this sorted out. The last I heard was that it was included in the list of beta agents on our system, but if it is being displayed as a fully-built agent then the email list may be wrong (or old and I have not received an update).

Your service request is still being looked at by their team so I can only assume they are still working on this.

I will let you know as soon as I hear back from them regarding the mix up, sorry for the inconvenience this is causing.

Best regards,

Scott
Posted on 04 May 2012 | Love 0 loves Report
0

CameronNZ posted
I have just joined love money and I'm with Metro Bank, so hoping this can be sorted soon!

Thanks

Cameron
Posted on 26 June 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Souldeep,

Can you please re-add your metro bank account so that our data partner can continue with their investigation and progress with getting the agent fully built?

Thanks,

Scott
Posted on 06 August 2012 | Love 0 loves Report

Post a reply

W3C Thank you for using CGWEBLIV4

Metro Bank Now Supported

Hi, I am back to ask once again, in a new thread, if you will please sort out the Metro Bank account? Its been months since it was BETA and it looks like it is now fully supported (no beta message around it any more). I have filled out the relevant info but it returns an error code 402. Ta

Comments (25)

Post a reply

Hi,

I am back to ask once again, in a new thread, if you will please sort out the Metro Bank account? Its been months since it was BETA and it looks like it is now fully supported (no beta message around it any more).

I have filled out the relevant info but it returns an error code 402.

Ta