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Added Barclays Current Account, 15mins still no balance nor data?

smwalters
by smwalters  |  31 December 2011  |  Comments 4 comments  |  Love Love  0 loves

Really need help. I'd love to use this facility but I can't see why no data is coming in. No transactions and balance incorrectly shows £0 within lovemoney - yet I can see funds & transactions via logging into Barclays.

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Comments (4)

  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Smwalters,

    Are you quoted an error code?

    Best regards,

    Scott

    Posted on 03 January 2012 | Love Love  0 loves Report
  • keywest
    Love rating 0
    keywest posted

    I have the same problem - keeps quoting error 403. Its been doing this since Saturday when I set up my lovemoney account. Sounds like a really good tool if I could only get it to work!

    Posted on 03 January 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Keywest,

    Sorry to hear about the issue you are having. A 403 error will usually resolve itself within 48 hours. Seeing as this hasn't happened to your account, I have raised a service request with our data partner who will be able to investigate the matter further.

    I will let you know as soon as I hear anything back from them.

    Best regards,

    Scott

    Posted on 04 January 2012 | Love Love  0 loves Report
  • scott.bartlett
    Love rating 31
    scott.bartlett posted

    Hi Keywest,

    Our data partner have got back to us and believe that they have applied a fix to your account. Could you please perform a manual refresh and confirm whether this fix has worked or not?

    Best regards,

    Scott

    Posted on 16 January 2012 | Love Love  0 loves Report

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