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Barclaycard: error code 412

by dieslowly | 13 November 2011 |

9 comments | Love

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For the last 13 days my Barclaycard account has failed to update and is giving me "error code 412." Are their issues with the system?

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Comments (9)

31

scott.bartlett posted
Hi Dieslowly,

These types of errors will usually resolve themselves after a small amount of time (and a few refreshes) but in the meantime I have raised a service request with our data partner so that they can investigate. I will keep you updated on the progress of this investigations as soon as I hear anything back from them.

If you could let me know if the errors resolve themselves before I have got back to you that would be great.

Best regards,

Scott
Posted on 16 November 2011 | Love 0 loves Report
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dieslowly posted
13 days has turned into 16 and there's been no resolution yet.
Posted on 17 November 2011 | Love 0 loves Report
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dieslowly posted
Scott, those 16 days have become 22 and the account is still showing error code 412.
Posted on 25 November 2011 | Love 0 loves Report
0

dieslowly posted
It's still not been fixed.

Is there any movement on this issue?
Posted on 28 November 2011 | Love 0 loves Report
31

scott.bartlett posted
Hi Dieslowly,

I'm afraid there hasn't been any updates on this problem, we received a message a few days ago saying that they are working on the issue but no fix as of yet.

I have pushed them for an answer and escalated the case, sorry for the delay in this and thank you for your patience.

Best regards,

Scott
Posted on 29 November 2011 | Love 0 loves Report
31

scott.bartlett posted
Hi dieslowly,

Our data partner believe they have applied a fix to the account, can you perform a manual refresh and let me know if this is true or not.

Best regards,

Scott
Posted on 14 December 2011 | Love 0 loves Report
0

dieslowly posted
Hi Scott, whatever fix they tried didn't work as it's still not updating.
Posted on 16 December 2011 | Love 0 loves Report
31

scott.bartlett posted
Hi Dieslowly,

Sorry to hear that the fix didn't work, I will let our data partner know and re-escalate the case.

Best regards,

Scott
Posted on 05 January 2012 | Love 0 loves Report
31

scott.bartlett posted
Hi Dieslowly,

Can you let me know what the URL is that you will usually sign in to your online banking with?

And also can you try and log in via this link: https://bcol.barclaycard.co.uk/ecom/as2/initialLogon.do?x=49&y=35.

Let me know how you get on.

Best regards,

Scott
Posted on 05 January 2012 | Love 0 loves Report

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