Have you ever been punished for complaining?
Have you ever complained to a retailer and then been put on a 'blacklist' by that retailer afterwards?
I was rather disturbed to read this comment on the bottom of one of our articles.
A reader called smg2108 says that he/she was unable to get service from Carphone Warehouse because Carphone had placed smg on a customer blacklist. Seemingly, this was because smg had complained last year after a phone was returned after repair without a memory card.
It's a pretty shocking story. In a world with fewer and fewer different retailers, getting blacklisted by one of the big boys could be a very serious inconvenience. So I'm curious. Has anyone out there ever had a similar experience? Have you ever complained to a retailer and then been punished in any way for that complaint? Either with Carphone Warehouse or with another retailer?
If you have, just let us know in the comments section at the bottom of this article. Then if we get some interesting feedback, I'll write another blog post or two on the topic.