Online banking update 10/03/10.

by Carl on 11 March 2010  |  0 comments
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It is seriously great how many people we have feeding back on the online banking forum. For us, an engaged customer base is priceless.

It is seriously great how many people we have feeding back on the online banking forum. For us, an engaged customer base is priceless. As we have said, we are committed to developing the online banking service in conjunction with customer feedback. Keep it coming or you will make us all very sad at lovemoney.com.

We’ve had to take an extra iteration (2 weeks) to put in extra effort on a new budgeting feature which we’ll hopefully roll-out on 25/03/10. We are also working on the plan for the future development of the lovemoney.com site as a whole.

But, in the spirit of agile, a few updates have gone out since v1.4 went out last time:

Feedback forum – We have plans to replace the forum with an area that will help customers filter their feedback and help each other. We also want to integrate an improved FAQ. We appreciate it is a tad makeshift at the moment but your comments are all read and noted (in excel mainly where we can refer to them in our planning sessions!)

In the meantime we have paginated the forum and inverted the comments so that the most recent appears at the top. Hopefully, this now makes the forum easier to use.

There’s also new video on the getting started page about viewing transactions.

(@Marcode) You’ll like this! We have made it clearer how to filter by both category and account on the transaction page. You'll see the dropdrown is now located at the top of the page!

We’ve also improved the analysis page. Customers are now able to click on either category or income/expenditure group (bills, disposable, income, savings) to see all the transactions included within them.

Finally, we also fixed a few bugs that should hopefully mean the service is a little faster and smoother.

That’s it for now. If you have any comments of feedback, please leave them below.

Remember:
For bugs it is best to email obfeedback@lovemoney.com
For features, this blog or the forum is good.

We’ll read ‘em all.