Online banking - changes to categories

by Carl on 18 February 2010  |  7 comments
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Over the past few weeks we have had lots of customer feedback from you about the categories for transactions. The most common feedback (aside from help on setting them up!) has been that customers would like to be able to create categories of their own.

Over the past few weeks we have had lots of customer feedback from you about the categories for transactions. The most common feedback (aside from help on setting them up!) has been that customers would like to be able to create categories of their own. We have listened to this and we have decided to add this feature. We'll have more news on this soon.

In the meantime we are going to introduce a more optimised and useful category structure for customers. The new structure and category names are influenced by customer feedback and by logic (we hope.) This will remain in place for customers even when we add the ability to create your own.

From Monday 22nd Feb the categories you currently have setup will map over to the new ones listed below. This will happen automatically.



We appreciate this may cause some inconvenience and that for some of you your categories after this date will not make sense. For example, anything currently categorised as 'Other Bills' will automatically be put in 'Car Insurance' after Monday 22nd. However, we do not anticipate making this change again and so we hope you don't mind too much having to re-categorise some of your transactions.

The new structure of categories will allow us to structure data so we can bring you better analysis (planned to release on Wednesday evening, February 24th.) It is also the first step we are taking with categories before we allow you to set them up yourself and define your own. Hopefully, that is enough to make this change bearable!

Any feedback on this or anything else, please comment below!