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The art of haggling!

Rachel Robson
by Lovemoney Staff Rachel Robson on 11 June 2009  |  Comments 6 comments

I have to confess that I’m not terribly good at haggling. But I’m starting to take baby steps and I’m confident I will get better...

I have to confess that I'm not terribly good at haggling. Of course, being a money saving guru, I should be. But I'm not.

That said, I'm starting to take baby steps and I'm confident I will get better!

Not so long ago I managed to do a spot of haggling with my mobile phone provider, O2, after simply telling them how much I was prepared to pay each month and how many texts/minutes I required. And, much to my surprise, my tiny bit of haggling was successful!

So when I went into River Island a couple of weeks ago I decided to try my luck again.

(Before I go on, I should point out that the only reason I opted to haggle was because I wasn't completely satisfied with my planned purchase. I'm not yet brave enough to haggle for the sake of haggling.)

You see, I was after a white shirt and I'd found the perfect one, only to discover there was a noticeable black pen mark on it. Unfortunately it was the only one in my size. So, as I needed it there and then, I decided it was time to put my haggling skills to the test and see whether I could get a discount.

So as I approached the sales assistant, I put on my best smile and politely asked whether I could get any money off.

Unfortunately he wasn't senior enough to allow this. So I had to wait patiently (something I'm not very good at) while the sales assistant set off on what seemed like a 20 minute hike around the shop to speak to his manager.

But the good news was, my patience paid off. When the sales assistant returned from his expedition he told me I could have a 10% discount.

I was pretty chuffed with my success, despite this only working out to be £2.49 - but every little counts, right?

Of course, had I been a true haggler I could have pushed my luck further to see if I could get an even bigger discount. But I really couldn't stand the idea of asking the sales assistant to trek off on his mammoth trip to his manager for a second time. (In hindsight, perhaps it would have been better for me to speak to the manager in person.)

But as I said, I'm taking baby steps right now and I certainly didn't have anything to lose by asking!

What's more, once I washed the shirt, much to my disbelief, the pen stain actually came out - bonus!

So I encourage everyone out there to keep an eye out for haggling opportunities! After all, while the economic outlook remains gloomy, I think it's the perfect time for trying your luck to see whether you can get a bargain! Far more retailers are likely to be willing to give you a discounted price. So why not give it a go?

If have any great haggling experiences or tips to share, and if you're a little bit braver than me, let me know in the comment boxes below!

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Comments (6)

  • Mark Harmer
    Love rating 24
    Mark Harmer said

    I run a business and I'm amazed more people don't haggle. When they do (provided it's reasonable) then we will do something to help the sale.

    I admire people for having a go and I will sometimes haggle when I'm purchasing things - but only where I think it's appropriate, for example, where I'm spending a lot of money on several different things in one place. I don't haggle just for the sake of it, or on low cost items, because that's just pointless and involves the retailer in some work to enter a discounted price into their system.

    Similarly, I would echo the point above about doing your homework - if a customer asks for something that's less than I paid for it, the answer has to be no - or rather (so as not to lose a potential customer) - "yes, if ...." tied to some other purchase.

    But try it - I've haggled successfully with a large online retailer where I bought three studio microphones and got a discount. But save it for big ticket items or quantities of the same item, or where you're buying a few items for quite a lot of money, otherwise you just risk looking like a plonker!

    Report on 14 June 2009  |  Love thisLove  0 loves
  • ITexpert77
    Love rating 4
    ITexpert77 said

    The other side of the coin:

    Hehe, for these people who like to haggle with everything, I hope their employers will haggle with them too, to pay them less every month, why shouldn't it go both ways? :)

    If you don't like the price somewhere go elsewhere. But of course in case of a defect like the shirt in the article, I completely agree, actually 10% was not enough off!

    Report on 14 June 2009  |  Love thisLove  0 loves

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