Follow this topicOnline banking v1.3
News on the latest developments to our online banking service.
New video! What do you think? Is it helpful?
We have added our first video ‘howtorial' to help customers get started with online banking. We hope that the video will provide a quick taster of what you can expect to find when you first log-in and offer help on adding your first account. You can find the video in the getting started section.
Video 'howtorials' are new to the site; please do leave us feedback on how we are doing by leaving a comment below.
More banks and financial institutions
In our last update on the blog we mentioned the number of new banks and financial institutions that are being added to the service and are currently in BETA. We also explained that adding new providers can be quite slow but that it is our ambition to offer excellent coverage for customers, do please bear with us!
Since last time we have had numerous requests to add to the current list, here's a quick rundown:
- ING Direct
This is in the process of being added but there are technical complexities with ING which are currently delaying progress. We'll keep you updated. - Co-operative Bank Credit Cards
This is now available on the service - if you've added it previously and still see problems with it we suggest you remove the account and re-add it to get transactions. - Yorkshire Building Society
Added to the build list, will update any progress next time. - Newcastle Building Society
Noted. - Birmingham Midshires (Savings account)
Scheduled to be worked on as a BETA account in March/April. - Santander Zero Credit Card
Scheduled to be worked on as a BETA account in March/April. - Santander Zero Current Accounts
Scheduled to be worked on as a BETA account in March/April. - Citi Bank Credit Card
Scheduled to be worked on as a BETA account in March/April.
Please do keep making requests for banks and financial institutions; we appreciate the need for getting good coverage for our customers.
Changes to the service this week
- Customers with accounts that have a PIN Sentry pass code/token
There has been an error with the process of updating your accounts where you have to enter your PIN Sentry/pass code token. This problem has hopefully been fixed with the release today. If anyone with Pin Sentry accounts continues to have problems please let us know by leaving a comment below or email us at obfeedback@lovemoney.com - Customers with Alliance & Leicester accounts
We know that there have been errors displaying when trying to add A&L accounts. We have released a fix for the issue that we hope will resolve the matter. If anyone with Alliance & Leicester accounts continues to have problems please let us know by leaving a comment below or email us at obfeedback@lovemoney.com
More control over your settings
By popular demand we have added a settings page to online banking that gives customers the ability to:
- Change the name of a provider
- Change the name of an account
- Ignore an account (helpful if you just want to look at your savings accounts)
- Invert the balance (in case your credit card is reading as positive, when it should be negative)
- Delete a provider from your list
Altogether faster
Some work we have done behind the scenes means that the service is noticeably faster when you are logged-in. We hope the change helps you save time.
Coming up
As mentioned last week our plan is still to work on delivering more advanced analysis through the online banking application - upcoming features that will help with this goal are:
- An analysis tab that will address many customers' issues relating to different views of transaction data.
- Budgeting functionality will make for a powerful service helping customers to track and meet their own budgeting targets.
In addition, we continue to read and respond to all feedback in order to work out how to develop online banking with our customers in mind. That's it for now. Any feedback? Please keep talking to us, you can leave a comment below.
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